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PSA dell bait and switch prices $1299

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dell listed item at $1299 but at checkout charged me $1399 customer chat refused to correct price
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#2
You make a strong case. We should pin this in hot deals.
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#3
Quote from luke178
:
I added a tv to cart at dell.com, it was suppose to be $1299 <a href="http://www.dell.com/en-us/shop/accessories/apd/a9717381?ref=p13n_snp_results_mv&c=us&cs=19&l=en&s=dhs">http://www.dell.com/en-us/shop/accessories/apd/a9717381?ref=p13n_snp_results_mv&c=us&cs=19&l=en&s=dhs</a> but at checkout it was $1399. I texted support and they basically told me to piss off <br /> 5:52:18 PM Luke Initial Question/Comment: *Virtual Assistant transfer from Ava*3_227<br /> 5:52:23 PM System You are now being connected to an agent. Thank you for using Dell Chat<br /> 5:52:23 PM System Connected with TIP_SUP_Joy Ibarra<br /> 5:52:31 PM TIP_SUP_Joy Ibarra Welcome to Dell Electronics and Accessories Sales Chat! My name is Joi. I can be reached at us_con_sl_apos_chat@dell.com. How can I help you today?<br /> 5:53:04 PM Luke I add UN65MU8500F to cart listed at $1299 but when i go to checkout the subtotal is $1399 plus tax.<br /> 5:53:06 PM Luke ?<br /> 5:55:01 PM TIP_SUP_Joy Ibarra I am really sorry to hear that. Glad you chatted in. Let me see what I can do to help you. <br /><br /> 5:55:06 PM TIP_SUP_Joy Ibarra May I ask for the Dell Part number or link of the item so we can check here?<br /> 5:55:56 PM Luke http://www.dell.com/en-us/shop/accessories/apd/a9717381?ref=p13n_snp_results_mv&c=us&cs=19&l=en&s=dhs<br /> 5:58:01 PM TIP_SUP_Joy Ibarra Thank you, please give me a moment while I check this here.<br /><br /> 5:59:16 PM TIP_SUP_Joy Ibarra Samsung 65 Inch Curved 4K Ultra HD Smart TV UN65MU8500F UHD TV<br />Usually Ships in 1-3 days<br />Manufacturer Part# UN65MU8500FXZA<br />Dell Part# A9717381<br /> 5:59:21 PM TIP_SUP_Joy Ibarra Kindly wait..<br /> 6:01:16 PM TIP_SUP_Joy Ibarra .Market Value1 $2,399.00<br />Total Savings $1,000.00<br /><br />Dell Price $1,399.00<br /> 6:01:41 PM TIP_SUP_Joy Ibarra I'm afraid that particular promotion for $1299 has expired. Since it is offered on limited time. Limited Time Offer. Prices, specifications, availability and terms of offer may change without notice. . We will raise this with our marketing team and see if they can offer this again in the coming days or weeks. Again, our humblest apology for all this inconvenience.<br /> 6:02:24 PM Luke how can it be expired when its still on your site where i found it, and added it to the cart?<br /> 6:02:31 PM Luke this is bait and switch<br /> 6:02:36 PM Luke illegal<br /> 6:04:57 PM TIP_SUP_Joy Ibarra Promotion or sale run for Limited Time Offer Luke.<br /> 6:06:09 PM Luke I dont think so tip sup joy ibarra, I just refreshed the page which you claim has an expired promotion and it is still active!<br /> 6:07:34 PM TIP_SUP_Joy Ibarra yes unfotunately when you add the tv in your cart it will show the new price.<br /> 6:07:55 PM TIP_SUP_Joy Ibarra I ahve sent the link and a screnshot to my manager to update the dell.com site.<br /> 6:08:03 PM Luke yes exactly the problem bait and switch<br /> 6:08:23 PM TIP_SUP_Joy Ibarra were so sorry for the trouble -- at this time the price now is $1,399.00<br /> 6:08:23 PM Luke you cannot advertise a price and then at checkout charge a different price!<br /> 6:10:15 PM TIP_SUP_Joy Ibarra Luke if you have any complaint regarding the price -- you may reach our customer care team. <br />Here is a link to chat with our Helpful Customer Care services. kindly click on the link and provide the details so you can enter their chat line.<br />Operating hours from 8am to 8pm CST Monday through Friday<br />https://channels.us.dell.com/neta...D462D2DBC9 <br /><br />You may also call 1-8006249897 Monday - Friday from 8am-8pm CST<br /> 6:10:42 PM TIP_SUP_Joy Ibarra Our humblest apology for all this inconvenience.<br /> 6:13:09 PM TIP_SUP_Joy Ibarra I hope you don't mind me asking but are you still with me?<br /><br /> 6:15:54 PM TIP_SUP_Joy Ibarra I'm sorry but since I'm not receiving any response from you, our chat line may end after 60 seconds. If you can see my message, kindly respond.<br /><br /> 6:17:07 PM TIP_SUP_Joy Ibarra I apologize, since I am not receiving any responses from you, our session will end now so we can attend to other customers. Thanks for choosing Dell. Have a great day! <br /> 6:17:29 PM TIP_SUP_Joy Ibarra Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we use it to help our customers. Thank you for choosing Dell's Sales Chat and have a wonderful day<br /> 6:17:50 PM System System ending session because of no timely response.<br /> 6:17:50 PM System The session has ended!<br /> <br />Send<br /><br /><a href="http://www.dell.com/en-us/shop/accessories/apd/a9717381?ref=p13n_snp_results_mv&c=us&cs=19&l=en&s=dhs">http://www.dell.com/en-us/shop/accessories/apd/a9717381?ref=p13n_snp_results_mv&c=us&cs=19&l=en&s=dhs</a>

http://www.dell.com/en-us/shop/ac...l=en&s=dhs
Thank you for the heads up, but Hot Deals may not be the correct forum.

Also, the formatting leaves a lot to be desired and is very difficult to follow.

Tofu Vic
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#4
PSA. Dell pricing issues, errors, and cancellations are nothing new to SD
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#5
You just triggered my "switch" deal alert
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#6
You did a m1stake posting it here, LOL....
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#7
Quote from TofuVic
:
Thank you for the heads up, but Hot Deals may not be the correct forum.

Also, the formatting leaves a lot to be desired and is very difficult to follow.

Tofu Vic
it was a html cut and paste. Just needs an html extension or quotes to post properly:

Quote :
I added a tv to cart at dell.com, it was suppose to be $1299 http://www.dell.com/en-us/shop/ac...l=en&s=dhs but at checkout it was $1399. I texted support and they basically told me to piss off
5:52:18 PM Luke Initial Question/Comment: *Virtual Assistant transfer from Ava*3_227
5:52:23 PM System You are now being connected to an agent. Thank you for using Dell Chat
5:52:23 PM System Connected with TIP_SUP_Joy Ibarra
5:52:31 PM TIP_SUP_Joy Ibarra Welcome to Dell Electronics and Accessories Sales Chat! My name is Joi. I can be reached at us_con_sl_apos_chat@dell.com. How can I help you today?
5:53:04 PM Luke I add UN65MU8500F to cart listed at $1299 but when i go to checkout the subtotal is $1399 plus tax.
5:53:06 PM Luke ?
5:55:01 PM TIP_SUP_Joy Ibarra I am really sorry to hear that. Glad you chatted in. Let me see what I can do to help you.

5:55:06 PM TIP_SUP_Joy Ibarra May I ask for the Dell Part number or link of the item so we can check here?
5:55:56 PM Luke http://www.dell.com/en-us/shop/ac...l=en&s=dhs
5:58:01 PM TIP_SUP_Joy Ibarra Thank you, please give me a moment while I check this here.

5:59:16 PM TIP_SUP_Joy Ibarra Samsung 65 Inch Curved 4K Ultra HD Smart TV UN65MU8500F UHD TV
Usually Ships in 1-3 days
Manufacturer Part# UN65MU8500FXZA
Dell Part# A9717381
5:59:21 PM TIP_SUP_Joy Ibarra Kindly wait..
6:01:16 PM TIP_SUP_Joy Ibarra .Market Value1 $2,399.00
Total Savings $1,000.00

Dell Price $1,399.00
6:01:41 PM TIP_SUP_Joy Ibarra I'm afraid that particular promotion for $1299 has expired. Since it is offered on limited time. Limited Time Offer. Prices, specifications, availability and terms of offer may change without notice. . We will raise this with our marketing team and see if they can offer this again in the coming days or weeks. Again, our humblest apology for all this inconvenience.
6:02:24 PM Luke how can it be expired when its still on your site where i found it, and added it to the cart?
6:02:31 PM Luke this is bait and switch
6:02:36 PM Luke illegal
6:04:57 PM TIP_SUP_Joy Ibarra Promotion or sale run for Limited Time Offer Luke.
6:06:09 PM Luke I dont think so tip sup joy ibarra, I just refreshed the page which you claim has an expired promotion and it is still active!
6:07:34 PM TIP_SUP_Joy Ibarra yes unfotunately when you add the tv in your cart it will show the new price.
6:07:55 PM TIP_SUP_Joy Ibarra I ahve sent the link and a screnshot to my manager to update the dell.com site.
6:08:03 PM Luke yes exactly the problem bait and switch
6:08:23 PM TIP_SUP_Joy Ibarra were so sorry for the trouble -- at this time the price now is $1,399.00
6:08:23 PM Luke you cannot advertise a price and then at checkout charge a different price!
6:10:15 PM TIP_SUP_Joy Ibarra Luke if you have any complaint regarding the price -- you may reach our customer care team.
Here is a link to chat with our Helpful Customer Care services. kindly click on the link and provide the details so you can enter their chat line.
Operating hours from 8am to 8pm CST Monday through Friday
https://channels.us.dell.com/neta...D462D2DBC9

You may also call 1-8006249897 Monday - Friday from 8am-8pm CST
6:10:42 PM TIP_SUP_Joy Ibarra Our humblest apology for all this inconvenience.
6:13:09 PM TIP_SUP_Joy Ibarra I hope you don't mind me asking but are you still with me?

6:15:54 PM TIP_SUP_Joy Ibarra I'm sorry but since I'm not receiving any response from you, our chat line may end after 60 seconds. If you can see my message, kindly respond.

6:17:07 PM TIP_SUP_Joy Ibarra I apologize, since I am not receiving any responses from you, our session will end now so we can attend to other customers. Thanks for choosing Dell. Have a great day!
6:17:29 PM TIP_SUP_Joy Ibarra Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we use it to help our customers. Thank you for choosing Dell's Sales Chat and have a wonderful day
6:17:50 PM System System ending session because of no timely response.
6:17:50 PM System The session has ended!

Send

http://www.dell.com/en-us/shop/ac...l=en&s=dhs
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#8
Bait and switch? Just like Sears. Dell has the WORST customer service.
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