Forum Thread

Any idea what's wrong with my desktop? Slow as molasses and less than a year old. Blue screen today.

8,537 2,273 April 15, 2018 at 11:41 AM
I purchased my desktop July of last year. It was a certified refurb from Dell. It was an Inspiron desktop 3668.

In the last couple of months, if I have more than 8 tabs open in browser, the computer will freeze and I'll have to do a control/alt/delete. It take a few minutes for the tasks to open so that I can even end them. I can hear the computer struggling and grinding. So it basically takes me 5 minutes waiting time to close out of browser. This happens all the time and it's getting very old.

Today I had it happen but this time I got the blue screen which said:

Window is checking for memory problems...This might several minutes.

Running test pass 1 of 2: 07% COMPLETE overall test status 03% complete, etc


I've tried googling for the answer and see a lot of tools to download. I'm afraid to download any tool thinking it could get my computer infected with some virus. One website said to make sure computer set on power optimization. I changed that but made no difference.

I tried just having Chrome open to see if it's a browser issue. Maybe Windows 10 doesn't work well with Firefox but it froze in Edge and Chrome also.

I'd be thankful for any ideas.

I've been running malwarebytes and no issues there.

43 Comments

1 2 3

Sign up for a Slickdeals account to remove this ad.

This comment has been rated as unhelpful by Slickdeals users
Joined Aug 2008
L99: Slicker than Ice
6,450 Posts
1,767 Reputation
#2
Have you re-installed windows (or "refreshed/reset" ) or anything like that? I would try that if not
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Mar 2014
L5: Journeyman
655 Posts
115 Reputation
#3
Dunno what u meant by it struggling, but If CPU is overworked, usually fan spins full blast to help cool it down. If ram is running out, usually more disk activity for pagefile. I have some suggestions to start with.

If you dont see the issue in "safe mode",
try to find out if any programs are misbehaving in normal mode. you can use task manager to watch which processes use the most CPU or ram leading up to the freeze.

Also See if theres a crash dump file that can be examined. Google for where and how coz it can get technical.

I'd also try booting a different OS (eg, ubuntu live cd). If also happens there, u may have hardware issues. Many standalone tools to diagnose hw (ram, disk, etc) so just google.

If other OS works fine, then u could have a windows component or driver that is not working properly. You could try uninstalling recent windows or driver updates to see if issue goes away.
Reply Helpful Comment? 0 0
Last edited by DeeDon April 15, 2018 at 01:18 PM.
This comment has been rated as unhelpful by Slickdeals users
Joined Feb 2009
L10: Grand Master
8,537 Posts
2,273 Reputation
Original Poster
Pro
#4
Quote from DeeDon
:
Dunno what u meant by it struggling, but If CPU is overworked, usually fan spins full blast to help cool it down. If ram is running out, usually more disk activity for pagefile. I have some suggestions to start with.

If you dont see the issue in "safe mode",
try to find out if any programs are misbehaving in normal mode. you can use task manager to watch which processes use the most CPU or ram leading up to the freeze.

Also See if theres a crash dump file that can be examined. Google for where and how coz it can get technical.

I'd also try booting a different OS (eg, ubuntu live cd). If also happens there, u may have hardware issues. Many standalone tools to diagnose hw (ram, disk, etc) so just google.

If other OS works fine, then u could have a windows component or driver that is not working properly. You could try uninstalling recent windows or driver updates to see if issue goes away.
Thanks for the suggestions. I would have no idea how to reinstall Windows. Computer came with it preinstalled. I'm afraid to randomly use tools from the web unless someone can verify it's a safe place as I have no idea. I don't want to get a virus.

Thanks for the help. If gets worse hopefully I can return it to be fixed. This has kind of scared me away from refurbs. This was my first time ever buying refurb but thought I'd give it a try.
Reply Helpful Comment? 0 1
This comment has been rated as unhelpful by Slickdeals users
Joined Jul 2009
L7: Teacher
2,643 Posts
953 Reputation
#5
Quote from just123me
:
Thanks for the suggestions. I would have no idea how to reinstall Windows. Computer came with it preinstalled. I'm afraid to randomly use tools from the web unless someone can verify it's a safe place as I have no idea. I don't want to get a virus.

Thanks for the help. If gets worse hopefully I can return it to be fixed. This has kind of scared me away from refurbs. This was my first time ever buying refurb but thought I'd give it a try.
you can download the Microsoft Media Creation tool from the MS website and create a bootable usb to install a clean version of windows...better yet, buy an SSD as the primary drive..the computer will fly...they are easy to install - watch a few yourtube videos.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined May 2017
L6: Expert
1,133 Posts
160 Reputation
#6
https://www.dell.com/community/La...-p/5185030

this is about laptops it should be same with desktops
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined May 2017
L6: Expert
1,133 Posts
160 Reputation
#7
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Feb 2009
L10: Grand Master
8,537 Posts
2,273 Reputation
Original Poster
Pro
#8
Quote from phillint
:
https://www.dell.com/community/La...-p/5185030

this is about laptops it should be same with desktops
Thanks. I bookmarked this. It looks like from just scanning that the person uninstalled Chrome. I'll try that and see how it goes.
Reply Helpful Comment? 0 1

Sign up for a Slickdeals account to remove this ad.

This comment has been rated as unhelpful by Slickdeals users
Joined Feb 2009
L10: Grand Master
8,537 Posts
2,273 Reputation
Original Poster
Pro
#9
Quote from phillint
:
also try this
https://fossbytes.com/how-to-fix-...e-process/
Thanks again. I had already done step 3 but it nothing. I will try others when I get more time. I have that bookmarked for later also.
Reply Helpful Comment? 0 1
This comment has been rated as unhelpful by Slickdeals users
Joined Feb 2009
L10: Grand Master
8,537 Posts
2,273 Reputation
Original Poster
Pro
#10
Quote from fenderman
:
you can download the Microsoft Media Creation tool from the MS website and create a bootable usb to install a clean version of windows...better yet, buy an SSD as the primary drive..the computer will fly...they are easy to install - watch a few yourtube videos.
I appreciate it. I bought a refurb Dell because I just wanted a less expensive desktop...didn't think I'd need to spend much. I'm hoping to get my issue taken care of without spending more money. You'd think a 300.00 (I forgot what I paid) + computer would last more than 7 months.
Reply Helpful Comment? 0 1
This comment has been rated as unhelpful by Slickdeals users
Joined Feb 2009
L10: Grand Master
8,537 Posts
2,273 Reputation
Original Poster
Pro
#11
Quote from DeeDon
:
Dunno what u meant by it struggling, but If CPU is overworked, usually fan spins full blast to help cool it down. If ram is running out, usually more disk activity for pagefile. I have some suggestions to start with.

If you dont see the issue in "safe mode",
try to find out if any programs are misbehaving in normal mode. you can use task manager to watch which processes use the most CPU or ram leading up to the freeze.

Also See if theres a crash dump file that can be examined. Google for where and how coz it can get technical.

I'd also try booting a different OS (eg, ubuntu live cd). If also happens there, u may have hardware issues. Many standalone tools to diagnose hw (ram, disk, etc) so just google.

If other OS works fine, then u could have a windows component or driver that is not working properly. You could try uninstalling recent windows or driver updates to see if issue goes away.
Thank you so much for the suggestions. I will look at this closer later in the week but I do appreciate the advice.
Reply Helpful Comment? 0 1
This comment has been rated as unhelpful by Slickdeals users
Joined Jul 2009
L7: Teacher
2,643 Posts
953 Reputation
#12
Quote from just123me
:
I appreciate it. I bought a refurb Dell because I just wanted a less expensive desktop...didn't think I'd need to spend much. I'm hoping to get my issue taken care of without spending more money. You'd think a 300.00 (I forgot what I paid) + computer would last more than 7 months.
its not about lasting or the fact that its a refurb...its about the crap you load on it...you also dont state the processor...
an ssd and a clean install will have your running MUCH faster than before...the difference is extreme and dramatic....but since 60-75 bux is to much for you, i guess youll have to suffer and waste hours of your time....your call.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Mar 2007
L10: Grand Master
8,047 Posts
491 Reputation
#13
Browsers have plugins you mite turn some off.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Jun 2008
L5: Journeyman
605 Posts
172 Reputation
#14
I gather from the poster's comments that he or she is not very computer-savvy. Nothing wrong with that, but I don't think suggestions to re-install windows by creating a bootable install drive, or running Linux, are useful here.

It sounds like the computer is experiencing some kind of hardware fault, honestly, but the low hanging fruit is to check for malware and run a RAM or HDD diagnostic tool. Try Malware Bytes as a first test, and use the built-in Windows Memory Diagnostic (it's in the start menu... comes with W10). How much of your hard drive is used? Is the C: drive nearly full? That can cause big problems. Try opening task manager (CTRL-ALT-DEL, then Task Manager) and see what's using your CPU. Is it pegged at 100%? Under the processes tab in Task Manager, what's using the most CPU%?

Also, try right clicking on the Start button (now it's just the Windows logo) and selecting "System". Tell us the Processor listed (including any speeds listed in GHz), and the amount of Installed RAM. There could be a problem with the heatsink or power supply causing your processor to throttle itself and run extremely slowly. For example, you might see something like "Intel Core i3 @ 2.5 GHz." I don't remember if it shows you the current speed there, but you can get it from the Task Manager (performance tab). That shows you the CPU utilization (percentage) as well as the current speed (which will probably vary a lot). It'd be good to know if the CPU is stuck running slowly.

A lot of users have suggested a fresh install, but I don't think this is as simple as Dell bundling useless bloatware. There's no manufacturer installing so much bloatware that Chrome would be unusable and would take 5 minutes to close a tab.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Feb 2008
Custom User Title.
38,970 Posts
6,569 Reputation
#15
try boot in safe mode.
If it has same issue, probably it's hardware fault.
Reply Helpful Comment? 0 0
Page 1 of 3
1 2 3
Join the Conversation
Add a Comment
 
Copyright 1999 - 2018. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard