Received mail with following content for a change in Moviepass ticketing process:
Please read this entire email, as it contains important information about your MoviePass service. We are implementing a few systems to protect our service from fraudulent activity to ensure that MoviePass is sustainable for the entire community. As part of this initiative, we will soon begin testing some new safeguards. Please note that failure to cooperate with the below safeguards could result in irreversible termination of your subscription.
Click here to learn more about Ticket Verification
The process is really simple and we don't believe this extra step should impact your experience.
Continue to check-in to a movie the same way through the MoviePass app
After you check-in you'll be asked to take a photo of your ticket stub
The first time, you will also be asked to enable camera access in order to do so
Once the photo verification is processed (this will only take seconds), you'll be able to purchase your next ticket the following day
You will have to repeat these steps above each time you use your MoviePass card
Our ultimate goal is to continue providing you with access to movie theaters at a low cost, and we appreciate you working with us as we upgrade our systems.
Additionally, we wanted to take this time to remind you to always double-check the MoviePass app to confirm your preferred showtimes and theaters are available for the movie you're planning to see before you leave for the theater.
Why was I chosen to be a part of this?
Beta testing new features such as this is how we learn where we can adapt our app to be safer and more effective for our members. We hope you understand that as a randomly selected participant, we rely on your help and feedback.
What happens if I don't have my ticket stub?
You are prompted to take a photo of your ticket stub immediately after clicking on your showtime and checking in. It's best to take a photo of your stub immediately after it prints out. However, if you do lose your stub you can click on the button "Don't Have Your Ticket Stub?" link on the verification banner. You'll be asked to provide an explanation for why you don't have your stub. Type in your explanation and press submit. You'll now be able to navigate through and use the app again.
Be sure to submit pictures of your ticket stubs in the future. Failure to do so could affect the status of your account.
More FAQs are available on our support site, available here.
Thank you for your continued support.
The MoviePass Team