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Dispute with Newegg & MyDigitalSSD on Cancelled order.Need help

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Hello,
Sorry if this is wrong forum, couldn't find a good forum for my question here.
Need your help in dealing with Newegg order placed with MyDigitalSSD (this is called marketplace as far as I understand).
Order was placed & cancelled during the same weekend: placed on Saturday late evening & cancelled via Newegg chat on Sunday morning BEFORE order was shipped.
Newegg agents sent message to MyDigitalSSD asking to cancel order, said everything will be fine, and I just need to wait 1-2 business days for order to cancelled by MyDigitalSSD.
Also received a followup from newegg (I told newegg agent on Sunday that I expect issues with MyDigitalSSD - read some reviews about MyDigitalSSD on Amazon).
On Monday I was still charged & MyDigitalSSD shipped the order, than finally read message from newegg and issued RMA.
But both newegg & MyDigitalSSD refused to issue a return label.
MyDigitalSSD says I should ship it 1st class mail & pay for it myself.
Even though MyDigitalSSD promises to add a couple $ to my refund (to cover 1st class shipping), I don't like that b/c 1st class mail is often lost (order is ~100$) or damaged and there's no even a tracking #, then I will not be able to do anything.
I am pretty mad that I even have to deal with RMA, b/c I cancelled order BEFORE it was shipped.
Anyway, I believe newegg or MyDigitalSSD must issue return label, am I right here?

I submitted dispute with Paypal about a week ago (luckily I paid via paypal), no resolution yet.
RMA issued expires in the end of May, therefore I cannot just wait till Paypal dispute result.
Or can I just wait even though RMA can expire?
BTW, it seems that newegg takes NO responsibility for orders made via marketplace!
I have copies of several chat transcripts with newegg, which I attached to paypal dispute.
Is there anything I do to improve my chances?
Who is right in this case?
Thank you!
Created 05-20-2018 at 11:37 AM by ndj123
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This comment has been rated as unhelpful by Slickdeals users
Joined Jul 2014
L1: Learner
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#2
I would pay the return shipping and return the item. This is technically still consider buyer remorse because item was shipped. Unless you talk to "MyDigitalSSD" directly and they promised not to ship than you can blame them. But Newegg made the promise, and email may get read late. Sometimes, 3rd party seller does even have time to read email because they are too busy fulfill order especially on a Monday. If you paid with paypal, look for the Return Shipping for PayPal Purchased Items ($30 max per claim) 12 for Free (through 12/31/2018). Link: https://slickdeals.net/f/11558819-paypal-return-shipping-for-free-up-to-30-per-claim-up-to-12-claims-per-year-exclusive-offer-check-your-email

I hope that help.
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Joined Nov 2013
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Original Poster
#3
De3380,
Thank you. Repped!
Your link is interesting
If I pay for shipping, I will have to do it with tracking number which is gonna be ~10.
Otherwise its a lottery.
Hate that there seems no way to cancel order if one buys from newegg marketplace... And newegg agents simply mislead me
Whats 'buyer remorse' mean?
Anybody knows how much time a seller has to answer to paypal dispute?
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Joined Dec 2006
L7: Teacher
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#4
Quote from ndj123
:
De3380,
Thank you. Repped!
Your link is interesting
If I pay for shipping, I will have to do it with tracking number which is gonna be ~10.
Otherwise its a lottery.
Hate that there seems no way to cancel order if one buys from newegg marketplace... And newegg agents simply mislead me
Whats 'buyer remorse' mean?
Anybody knows how much time a seller has to answer to paypal dispute?
Buyer's remorse means you changed your mind after making a purchase and want to return the product. Make use of the free return shipping option through PayPal and you're all set.
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This comment has been rated as unhelpful by Slickdeals users
Joined Nov 2005
L5: Journeyman
854 Posts
183 Reputation
#5
Quote from ndj123
:
De3380,
Thank you. Repped!
Your link is interesting
If I pay for shipping, I will have to do it with tracking number which is gonna be ~10.
Otherwise its a lottery.
Hate that there seems no way to cancel order if one buys from newegg marketplace... And newegg agents simply mislead me
Whats 'buyer remorse' mean?
Anybody knows how much time a seller has to answer to paypal dispute?

btw, a ssd is well under the 16oz limit for first class mail. Do first class next time, it's the same service as Priority and way cheaper. I'm not sure where you got the idea first class doesn't have tracking.
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Joined Aug 2004
L3: Novice
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#6
First class does have tracking for packages and I believe it free. It's First Class letter that doesn't have tracking.
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