Forum Thread

Cursor keeps disappearing

1,097 506 May 27, 2018 at 07:11 PM
My husband's computer was acting up so I *reset* it. He has no files, no pictures, nothing personal on the computer. He uses it to read the news, check the stock market and email.

I decided to reset it. That process took about 4 hours and now that it is back up and running, the cursor will be there for a few minutes then either locks up or disappears entirely. I tried connecting my mouse I know to be working to it and still no cursor. I have rebooted it several times and it continues to happen.

Any ideas? TIA

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#2
Does the keyboard work when this happens? Is the whole thing freezing/locking up or just the cursor? What operating system?
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#3
Quote from Jabbit
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Does the keyboard work when this happens? Is the whole thing freezing/locking up or just the cursor? What operating system?
Nothing seems to be working with the keyboard. It is a Windows 10. The only thing that seems to work is to remove the battery and start it back up and it works for about two minutes and locks up again.

I thought it was behaving badly before the reset and now it is useless. I can't understand why it would do this.
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#4
Do you have access to another system? If so, go through this process to completely wipe out the PC - https://www.microsoft.com/en-us/s...ndows10ISO

If that doesn't work, I can walk you through some hardware diagnostics.
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#5
update device drivers

you can reset it again log into your wireless and let it update windows 10
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#6
Quote from phillint
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update device drivers

you can reset it again log into your wireless and let it update windows 10
if you were not a bot, you would be able to read the op and see that its not a driver issue.
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#7
Quote from topaz
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My husband's computer was acting up so I *reset* it. He has no files, no pictures, nothing personal on the computer. He uses it to read the news, check the stock market and email.

I decided to reset it. That process took about 4 hours and now that it is back up and running, the cursor will be there for a few minutes then either locks up or disappears entirely. I tried connecting my mouse I know to be working to it and still no cursor. I have rebooted it several times and it continues to happen.

Any ideas? TIA
best thing to do is a clean install using MS media creation tool as mentioned.
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#8
Quote from fenderman
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if you were not a bot, you would be able to read the op and see that its not a driver issue.
It is the drivers I had the same problems you have to use recovery dvd .delete everything and start again.
You then have to update drivers.you need a clean install not the recovery restore
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Quote from phillint
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It is the drivers I had the same problems you have to use recovery dvd .delete everything and start again.
You then have to update drivers.you need a clean install not the recovery restore
it is NOT the driver. OP plugged in a USB mouse. But i understand, you are a bot so you have no clue. I like the fact that you have learned how to respond to posts.
Lets try this little test what is 4x3?
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Quote from fenderman
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it is NOT the driver. OP plugged in a USB mouse. But i understand, you are a bot so you have no clue. I like the fact that you have learned how to respond to posts.
Lets try this little test what is 4x3?
Couldn't it be the graphics driver rather than the mouse driver?

OP - when it locks up, does the keyboard still respond? (i.e. does the Windows key bring up the menu?)
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Quote from UniformedHorse
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Couldn't it be the graphics driver rather than the mouse driver?

OP - when it locks up, does the keyboard still respond? (i.e. does the Windows key bring up the menu?)
could be a million things. the op has no data on the system. the best solution is a clean install with MS media creation tool
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#12
Quote from UniformedHorse
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Couldn't it be the graphics driver rather than the mouse driver?

OP - when it locks up, does the keyboard still respond? (i.e. does the Windows key bring up the menu?)
If you read the 2nd and 3rd posts, that question has already been asked and answered
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#13
Quote from Jabbit
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If you read the 2nd and 3rd posts, that question has already been asked and answered
D'oh, yes - you're right. Apologies
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#14
go to device manager right click on device and update driver ,it will say search online then update then restart computer ,this will fix your problem
update your other devices like wifi etc

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