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psa: Moviepass more changes

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Starting over the next few days, each time you purchase a movie ticket with your MoviePass card, you will be asked to upload a photo of your ticket stub. This photo needs to be uploaded before you're able to purchase your next movie ticket through MoviePass. You'll be prompted to submit the photo of your ticket stub through the MoviePass app.

They are rolling this out to select people as a beta test initially before a larger deployment - people will be receiving this email over the next few days...
Created 06-10-2018 at 05:30 AM by mohicans
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#2
old news
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#3
Any idea why they are doing this? Anyway, thumbs up. Many people that aren't reading this are going to mess this up and toss their ticket. You have saved the readers an unknown number of headaches. THANK YOU!
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#4
Also doesnt apply to everyone. I have never been asked to upload or do anything more than checking in and swiping the MP card.
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#5
This isn't old news - they are going to actively deploy this,check faq section half of the threads were created in the last 12 hours - if slickdeals people don't want to be notified of psa's that's fine - also setting the thread to expired because ur lazy and don't do research makes u and slickdeals staff look bad
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Last edited by mohicans June 10, 2018 at 05:39 AM.
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#6
I have been selected for beta testing. If you lose your stub, you can enter an explanation instead of a photo. If you do it too often you will be banned for life (literally). Now that I know, it shouldn't be a problem but I was surprised I actually did save my stub the first time I was asked to do it.
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#7
Sounds like MoviePass is playing the odds. If 2% of people either discard or lose their ticket, instead of losing over 500 million each quarter, Moviepass may lose just under 500 million. Brilliant!
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#8
Quote from mohicans
:
This isn't old news - they are going to actively deploy this,check faq section half of the threads were created in the last 12 hours - if slickdeals people don't want to be notified of psa's that's fine - also setting the thread to expired because ur lazy and don't do research makes u look bad
Old news for our household account members. I am on Android and DW is on IOS. Been required for over a month for us and it has been called their "beta" program and was for select members supposedly. Don't you just love how they call the old system their new beta system?

TL;DR Save your stubs indefinitely or a digital copy at least.


I just proactively submitted a trouble ticket, because the App glitched. Yes I have the latest version in case someone wonders.

We have only been twice since the new beta got imposed and I successfully uploaded the first stub pic, or so it seemed. I was advised I was all set by the app.

Yesterday we went to see DP2 (hilarious as expected), but after I selected the theater, the app said I needed to upload my stub. Did not get to select movie or check in first. This is of course impossible to do. So either their app was just jacked in general or (more likely) their system lost track of the pic I already had UL'd from the first show we used the beta program on, from a month or so back.

I reached out to them in hopes I don't receive or can get removed any potential warnings or even being banned, due to their app glitch. Waiting for a response.

My poorly thought out solution:
I bought my ticket OOP and UL'd that stub in order to be able to check in. Then bought same show ticket with MP card and immediately was required to UL that stub pic. So in retrospect I had 3 issues come to mind.

1) Out of pocket payment issue - Resolved after nice manager refunded me. No biggie.
2) Now it is against TOS to see same movie more than once. If the glitch was an out of proper seuence demand for the stub pic, maybe no biggie, or maybe triggers repeat show flag. Maybe all is well.
3) If their system was expecting to match up the demanded picture from last month's movie stub, it could be flagged as a mismatch. Their FAQ's state it will do this (ask you again before procedding the next time you log in) if you forget to UL your stub immediately. I could have slected no longer have it, but that would certainly have put strike one on my record. I decided I was not going to do it that way.

Granted I should have dealt with this differently at the time, but my excuse is that it was showtime and I was in a hurry and did not think it through. Pressure!

What I should have done was maybe try calling them or chatting and miss the first few minutes, or purchase a ticket for a different show than I intended to see first to get around the glitch and be able to see my show. Then no possibility of a violation for seeing the same movie twice, but still a mismatch. Or just skipped MP and called after the show yesterday. But that would suck since I pay for the service and I hate throwing away money.

More likely is my theory that their system lost track of the stub I UL'd a month back (and no longer have in my posession). So they may try to hit me with one strike for a mismatch issue.

The problem is their TOS states 2 strikes you're out and banned. Worst case is I join another family member up.

I could still be out several months worth from my prepaid year of service. If it comes down to that, after my appeals are exhausted, they will get a chargeback from me, because I believe that if they ban you there is no refund per their TOS.

Has anyone here had similar issues and had a resolution?
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Last edited by c2nah777 June 10, 2018 at 07:49 AM.

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#9
Quote from mohicans
:
This isn't old news - they are going to actively deploy this,check faq section half of the threads were created in the last 12 hours - if slickdeals people don't want to be notified of psa's that's fine - also setting the thread to expired because ur lazy and don't do research makes u and slickdeals staff look bad
If you're talking Zendesk, it has a bug where updating anything, even leaving a comment on a thread, will update the "created" date, so those threads you're seeing that look new are actually probably months old, as they've been rolling this beta out for a few months now. Though, they have been adding a new round of people to the beta, and since they were having issues with the notification emails not going out this time, they actually tweeted an announcement. It's possible that they're also accelerating the adding of people to the stub verification beta, if they found it important enough to tweet about.
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#10
Quote from c2nah777
:
Old news for our household account members. I am on Android and DW is on IOS. Been required for over a month for us and it has been called their "beta" program and was for select members supposedly. Don't you just love how they call the old system their new beta system?

TL;DR Save your stubs indefinitely or a digital copy at least.


I just proactively submitted a trouble ticket, because the App glitched. Yes I have the latest version in case someone wonders.

We have only been twice since the new beta got imposed and I successfully uploaded the first stub pic, or so it seemed. I was advised I was all set by the app.

Yesterday we went to see DP2 (hilarious as expected), but after I selected the theater, the app said I needed to upload my stub. Did not get to select movie or check in first. This is of course impossible to do. So either their app was just jacked in general or (more likely) their system lost track of the pic I already had UL'd from the first show we used the beta program on, from a month or so back.

I reached out to them in hopes I don't receive or can get removed any potential warnings or even being banned, due to their app glitch. Waiting for a response.

My poorly thought out solution:
I bought my ticket OOP and UL'd that stub in order to be able to check in. Then bought same show ticket with MP card and immediately was required to UL that stub pic. So in retrospect I had 3 issues come tom mind.

1) Out of pocket payment issue resolved after nice manager refunded me. No biggie.
2) Now it is against TOS to see same movie more than once.
3) If their system was expecting to match up the required initial stub pic from last month's movie stub it could be a strike as a mismatch. Their FAQ's state it will do this if you forget to UL your stub immediately. I could have slected no longer have it, but that would certainly have put strike one on my record. I decided I was not going to do it that way.

Granted I should have dealt with this differently at the time, but my excuse was that it was showtime and I was in a hurry and did not think it through. Ugh!

What I should have done was purchase a ticket for a different show than I intended to see first to get around the glitch and be able to see my show. Then no possibility of a violation for seeing the same movie twice. Or just contacted them and not used MP at all yesterday. But that would suck since I pay for the service and I hate throwing away money.

More likely is my theory that their system lost track of the stub I UL'd a month back (and no longer have in my posession). So they may try to hit me with one strike for a mismatch issue.

The problem is their TOS states 2 strikes you're out and banned. Worst case is I join another family member up.

I could still be out several months worth from my prepaid year of service. If it comes down to that, after my appeals are exhausted, they will get a chargeback from me, because I believe that if they ban you there is no refund per their TOS.

Has anyone here had similar issues and had a resolution?
You would have been better off using the link that says "Don't have your stub?" and explaining that you already uploaded it a month ago. With your workaround, not only won't your stub pass verification, but it will look like you were trying to get around the one viewing per movie rule. I'd call them in about an hour when they open (number on the back of the card) and explain what happened again, just in case they lose the ticket you already put in.
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#11
Quote from dealgirl1
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You would have been better off using the link that says "Don't have your stub?" and explaining that you already uploaded it a month ago. With your workaround, not only won't your stub pass verification, but it will look like you were trying to get around the one viewing per movie rule. I'd call them in about an hour when they open (number on the back of the card) and explain what happened again, just in case they lose the ticket you already put in.
Yep I will call them. But you know if I had selected don't have your stub, that is still a strike right then and there. According to their TOS, If you ever do it again you are banned. At least my way I might be able to prevent strike or banning beforehand, depending on their system for validating. But we shall see. Thanks and repped. nod

Update:
Called in, and they added notes to my account and were apologetic and empthetic. I just hope I never really mess up and have to find out the hard way by being banned for the first real strike (combining with this situation).
The good thing is I am detail oriented (always get my rebates type of guy). She also suggested to save stubs for a couple months to be safe going forward.
Maybe there would be good hope for an appeal since there are csr's we can reach. Unlike Facebook and R+ (RIP) for instance.
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Last edited by c2nah777 June 10, 2018 at 08:18 AM.
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#12
What they call "beta" is, in part (I strongly believe), a way to weed people out and get them to mess up, so they can cancel their membership. But that's a whole 'nother discussion.

We go to the movies several times per week and love having MoviePass, and we've had to do this verification process for several months now. It's been a pain in the a**, but we've finally got a system and it works for us.

*****IMPORTANT*****:

About 90% of the time we take a picture of our stubs and get a successful confirmation from the MoviePass app, the next time we go to see a movie, we are asked again to upload the stubs from the last time before we can check in for a new movie - as if we never submitted the stub to begin with.

So, below is what I do (I handle all of the ticket buying and keeping up with everything for me and my SO):

1) Once we check in for the movie and the app is asking us to submit a copy of the stub, we do NOT close the app. - You can change active apps on your screen to pull up your rewards card, etc, just don't actually close/end the app. If you do, that "upload ticket" screen may not show up again until next time you-re going to see a movie.

2) I buy tickets for my SO and myself, and I make sure each ticket stays with its own receipt and MP card until this process is finished. (This doesn't really matter as long as you're checked in and buying tickets for the same showing.)

3) I move over to the side, take a pen and initial corner of both parts of each ticket (theater and customer) with the first name of whose stub it is. - This is important because, when we do get asked to re-upload our stubs, we need to know which one was previously uploaded under which MP. I don't know if they really didn't get our upload the first time or what, but I don't want to get accused of fraud by trying to upload the same stub under two different accounts.

4) We submit a verification of each ticket under the appropriate MP card. Get successful confirmation.

5) I take a picture of each ticket with the phone's camera and move it to "Movies" folder on my phone. This way, if we get asked to re-upload our stubs next time we go, we'll be able to.

6) Leave stubs in my wallet until after we see the next movie. This is just in case I accidentally delete any pictures, my phone dies, I forget my phone, etc. When we go see the next movie, odds are, we're gonna be asked to re-upload our stubs from the last time. Only after we do and we buy tickets for the new movie, is it ok to take the old stubs out of my wallet.

Some of this may be overkill, but better safe than sorry.
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#13
i rarely have an issue w my mp or uploads. once they have it uploaded..but, more changes coning 7-1-18
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Last edited by ballershanelle June 30, 2018 at 01:11 PM.
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