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Keyboard Service Program for MacBook (2015-2017) and MacBook Pro (2016-2017) & Refund for Prior Paid Service @ Apple

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If you believe your MacBook or MacBook Pro was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple [apple.com] about a refund.

The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit.

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:
  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel "sticky" or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
  • MacBook (Retina, 12- inch, Early 2015)
  • MacBook (Retina, 12 -inch, Early 2016)
  • MacBook (Retina, 12- inch, 2017)
  • MacBook Pro (13 -inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13- inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13- inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13- inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15- inch, 2016)
  • MacBook Pro (15- inch, 2017)
Note: No other Mac notebook models are part of this program.

Service Process

Please choose one of the options below for service. Your MacBook or MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
  • Find an Apple Authorized Service Provider.
  • Make an appointment at an Apple Retail Store.
  • Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data [apple.com].

Note: If your MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your MacBook or MacBook Pro.
https://www.apple.com/support/key...cbook-pro/
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Created 06-22-2018 at 07:17 PM by Detective_Pikachu
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Last Edited by rsvpd June 23, 2018 at 08:36 AM
this may be 'old' news for some, but there is a repair program (not publicly advertised by Apple) to address the defective anti-reflective coating issues on the displays for MacBook and Macbook Pro.

https://slickdeals.net/f/11730119-apple-macbook-pro-anti-reflective-display-coating-repair-program-staingate
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84 Comments

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This comment has been rated as unhelpful by Slickdeals users
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#3
Good on Apple for this.

The best part is paying back the people who already spent money on this.
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06-22-2018 at 07:53 PM
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Our community has rated this post as helpful. If you agree, why not rep Mr.Schmo?
#5
Quote from Glee217
:
Damn what if my 2016 mbp doesnkt have the issue yet?

Reading is fun....Please

"The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit."
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#6
Quote from Glee217
:
Damn what if my 2016 mbp doesnkt have the issue yet?
Don't worry, It will soon... and then again right after this "deal" expires.
It's a fatal design flaw - Mine went twice. I'm done with Macbooks. Inexcusable.
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I'm frugal, not cheap
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#7
Thanks for this, my wife's 2016 MacBook has a repeating "i" key and spacebar sometimes doesn't respond. Only found out when I asked her after reading this post. Not sure why she never said anything about it earlier, but thanks again.
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#8
Quote from mconheady
:
Don't worry, It will soon... and then again right after this "deal" expires.
It's a fatal design flaw - Mine went twice. I'm done with Macbooks. Inexcusable.
Same here. What are you going to buy next? X1 Carbon? XPS?
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06-22-2018 at 09:29 PM
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Our community has rated this post as helpful. If you agree, why not rep ddBqRvCpcFv6?
#10
Quote from Ratchett
:
Good on Apple for this.

The best part is paying back the people who already spent money on this.

The keyboard issue was well known... it had to get to a class-action lawsuit before Apple took actions. not sure if Apple deserves kudos.

Good on Apple if they make a computer that actually does not break.
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#11
Am I the only one who likes the feel of the keyboard on the 2017 MBP?
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#12
Quote from ddBqRvCpcFv6
:
The keyboard issue was well known... it had to get to a class-action lawsuit before Apple took actions. not sure if Apple deserves kudos.

Good on Apple if they make a computer that actually does not break.
I figured they wouldn't happen until next year lol
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#13
Quote from Ratchett
:
Good on Apple for this.

The best part is paying back the people who already spent money on this.
Good on Apple? There are several class action lawsuits against Apple over this. They've been pushed to this.
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Joined Dec 2011
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#14
I bought the retina 15 mid 2014. The old model. So glad I did. Still going strong. I didn't bought the 3 apple warranty. I have it on my iMac and my brother MacBook Pro 13.
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#15
Quote from mconheady
:
Don't worry, It will soon... and then again right after this "deal" expires.
It's a fatal design flaw - Mine went twice. I'm done with Macbooks. Inexcusable.
In 4 years, I would have a new laptop.
Reply Helpful Comment? 0 2
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