Forum Thread

bummed. I rooted my Samsung tablet and dead. warranty?

3,073 279 June 28, 2018 at 10:01 AM
hi all

I feel bad. I rooted my Samsung tablet of only 2 months and now it is dead. I'm not sure what happened but I've tried a lot of things including hard reset, unplugging the battery and leaving it a few days...and I even bought a new battery and no life signs.

my question is this; if I send it into Samsung under warranty will they repair it? there is no way to tell if rooted since it's dead. it might be even unrelated to being rooted... but I figure they cannot see the problem until repaired...they may have to replace the mother board..

any way I can hope for repair under warranty? I'm really reaching here...help appreciated...

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#2
What have you got to lose?
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Steely blue eyes with no love in them scan the world
And a humourless smile with no warmth within greets the world
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#3
Quote from UniformedHorse
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What have you got to lose?
Thanks. I wonder if there is anyway to erase the tablet while it's dead..like a magnet on a hard drive...
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#4
Quote from pointbob
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Thanks. I wonder if there is anyway to erase the tablet while it's dead..like a magnet on a hard drive...

The memory is not magnetic so that is not an option. As far as I know, you are SOL. None of them will honor a warranty if you change\modify the OS. There are sites around to unroot devices with various degrees of success from what I have seen, but if the device is dead I do not see how you can even attempt that. Why did you futz with an Android tablet under warranty in the first place?
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#5
Quote from YanksIn2009
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The memory is not magnetic so that is not an option. As far as I know, you are SOL. None of them will honor a warranty if you change\modify the OS. There are sites around to unroot devices with various degrees of success from what I have seen, but if the device is dead I do not see how you can even attempt that. Why did you futz with an Android tablet under warranty in the first place?
I had to upgrade the tablet to a rooted version to fly my drone app.
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#6
Quote from pointbob
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I had to upgrade the tablet to a rooted version to fly my drone app.
Hindsight being 20-20, probably would have been wiser to try that with an older\cheaper tablet. I always get nervous about trying stuff like that that will mess with the OS\void warranties. Does not take much to brick it if something goes wrong and I am far from an expert with futzing with Android OSs, but that is me.
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Last edited by YanksIn2009 June 28, 2018 at 12:47 PM.
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#7
If the store can't turn it on how would they know its rooted?
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#8
Quote from UniformedHorse
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What have you got to lose?
This.

Also, legally a company can't deny your warranty because of a modification unless that modification caused the damage. It doesn't stop companies from trying, of course.
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#9
Quote from FlashX83
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This.

Also, legally a company can't deny your warranty because of a modification unless that modification caused the damage. It doesn't stop companies from trying, of course.

By definition, if you change the OS and brick your device, then the modification caused the damage. This is not a computer you added a drive to or even car you put a supercharger into. If by some run of bad luck the device died for some other reason at the same time, you will have an almost impossible task of proving that the software change was not the real reason. Screwing around with new devices under warranty (especially expensive ones) is just not the wisest move imo. It gives companies an almost unbeatable out of any warranty. My 2 cents.
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#10
Quote from YanksIn2009
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By definition, if you change the OS and brick your device, then the modification caused the damage. This is not a computer you added a drive to or even car you put a supercharger into. If by some run of bad luck the device died for some other reason at the same time, you will have an almost impossible task of proving that the software change was not the real reason. Screwing around with new devices under warranty (especially expensive ones) is just not the wisest move imo. It gives companies an almost unbeatable out of any warranty. My 2 cents.
It would be more trouble than it's worth for them to try and prove it IMO. They'll probably just hook it up to some 'jumpstart' server that does a full re-flash, runs some diags and return it with 'no fault found.
I appreciate you're technically correct though in that the warranty doesn't cover it.
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