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New Cox Cable Internet Problem

2,222 900 July 28, 2018 at 01:06 AM
My parents just switched from Century Link to Cox.
They have 2 iPhones, an iPad and 2 desktops.
The iPhones and the iPad can see the 5.0 internet but the two PC's can't.
The tech had no idea why.
The computers are not that old.

Any thoughts?

5 Comments

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Joined Jun 2005
Let Sleeping Dogs Lie
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#2
I assume you are talking about the 2.4 and 5 Ghz wireless channels?

The Wireless cards in the desktops do not support the 5 Ghz band seems pretty simple.

Provide model numbers for the wireless card in the desktops if you want a better quality answer.
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#3
The century link modem probably didn't support 5ghz wifi at all...
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Joined Jul 2006
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Original Poster
#4
Quote from komondor
:
I assume you are talking about the 2.4 and 5 Ghz wireless channels?

The Wireless cards in the desktops do not support the 5 Ghz band seems pretty simple.

Provide model numbers for the wireless card in the desktops if you want a better quality answer.
I don't have access to my parents pc's at the moment.
I can find out the model number later.
Can I replace the cards with one that would support 5Ghz and if so would it be worth the cost?

Thanks
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#5
probably not worth it to tell the truth, 5Ghz is faster but most of the time 2.4 will be faster than your internet connection. Splitting devices between band is usually a good idea depending on your router.
The other big 5 Ghz downside it does not go thru walls as well as 2.4 does so you could wind up being slower if you are a couple of rooms away.
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Joined May 2017
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#6
have you reset the router,then put in the new settings,

http://forums.cox.com/forum_home/...r-settings
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