Forum Thread

New Cox Cable Internet Problem

2,262 904 July 28, 2018 at 01:06 AM
My parents just switched from Century Link to Cox.
They have 2 iPhones, an iPad and 2 desktops.
The iPhones and the iPad can see the 5.0 internet but the two PC's can't.
The tech had no idea why.
The computers are not that old.

Any thoughts?

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Joined Jun 2005
Let Sleeping Dogs Lie
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#2
I assume you are talking about the 2.4 and 5 Ghz wireless channels?

The Wireless cards in the desktops do not support the 5 Ghz band seems pretty simple.

Provide model numbers for the wireless card in the desktops if you want a better quality answer.
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#3
The century link modem probably didn't support 5ghz wifi at all...
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#4
Quote from komondor
:
I assume you are talking about the 2.4 and 5 Ghz wireless channels?

The Wireless cards in the desktops do not support the 5 Ghz band seems pretty simple.

Provide model numbers for the wireless card in the desktops if you want a better quality answer.
I don't have access to my parents pc's at the moment.
I can find out the model number later.
Can I replace the cards with one that would support 5Ghz and if so would it be worth the cost?

Thanks
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#5
probably not worth it to tell the truth, 5Ghz is faster but most of the time 2.4 will be faster than your internet connection. Splitting devices between band is usually a good idea depending on your router.
The other big 5 Ghz downside it does not go thru walls as well as 2.4 does so you could wind up being slower if you are a couple of rooms away.
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#6
have you reset the router,then put in the new settings,

http://forums.cox.com/forum_home/...r-settings
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#7
The reason why you are facing the problem with COX could be the slow internet speeds. Why don't you switch over to more quality broadband providers instead? I would suggest you join Xfinity. OR you may like to subscribe to AT&T. Further, there are other home internet providers besides the ones mentioned earlier - for instance, Viasat, DIRECTV, and more importantly Verizon. All of these are good broadband options. I hope that you won't face any connectivity problem with them. If you have any doubts or concerns, go over the official websites of the licensed retailers, i.e., homeinternetproviders.com [homeinternetproviders.com]
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#8
Quote from SarenaAnderson
:
The reason why you are facing the problem with COX could be the slow internet speeds. Why don't you switch over to more quality broadband providers instead? I would suggest you join Xfinity. OR you may like to subscribe to AT&T. Further, there are other home internet providers besides the ones mentioned earlier - for instance, Viasat, DIRECTV, and more importantly Verizon. All of these are good broadband options. I hope that you won't face any connectivity problem with them. If you have any doubts or concerns, go over the official websites of the licensed retailers, i.e., homeinternetproviders.com [homeinternetproviders.com]

I guess you don't realize that most areas only have one cable provider.

The question remains is there an actual issue with usability/speed or just a question?
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