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PSA: Lowes Iris Shutting down effective 3/31/19 - redemption $$ available for purchased products

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Iris has been pretty popular in SD circles as the hubs, etc have gone on clearance. If you still have an account and hubs in it, you can get $$ back in the form of a prepaid card.

For example, I had 2 hubs and a keypad deemed 'incompatible' -- I redeemed them for $240. Well more than originally paid Smilie

Dear Iris Customer:

As a valued customer, we wanted to provide an important update regarding Iris. We have decided to shut down the Iris smart home platform and related services effective March 31, 2019. We apologize for any inconvenience this may cause and are committed to providing the resources and support needed as you transition to comparable smart home products.

This email provides important information on the process and resources available for Iris customers. Please do not bring your connected Iris devices back to a Lowe's store.

• We have created an online redemption process that will allow customers who have eligible, connected Iris devices to receive a Visa prepaid card to help migrate to another smart home platform.

• Upon logging into Iris, you will be directed to complete the redemption process using a customized, online tool. You will also be able to access additional information, such as redemption status and support articles.

• All Iris customers need to complete the redemption process through the Iris app or at home.irisbylowes.com/redemption by March 31, 2019.

• The online process is the only way you can receive a redemption for your already connected Iris items. Please do not bring connected items back to the store.

o Customers can return any Iris items they have purchased within the last 90 days that are not connected to the Iris platform via Lowe's normal return policy (see your Lowe's receipt for Lowe's Return Policy details).


o Some customers may find the redemption value exceeds the amount owed via Lowe's Return Policy.


• Many devices used with Iris are compatible with other smart home platforms. For example, SmartThings is a comparable platform to Iris, and to ease the transition, SmartThings' support team is ready to assist you with the migration process.

o Some devices incompatible with other smart home platforms are eligible for redemption.


To find out more about the shutdown of the Iris platform, please read more here.

Again, we are committed to supporting a smooth transition for our Iris customers throughout this process. We appreciate your business and hope you continue to choose Lowe's for your future smart home and home improvement needs.
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Created 01-31-2019 at 08:21 AM by appleton
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This comment has been rated as unhelpful by Slickdeals users
Joined Sep 2012
L6: Expert
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#2
What site did you go to get the redemption value?
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Joined May 2006
Stuff
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#3
just got the email as well ....

site: home.irisbylowes.com/redemption
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Joined Mar 2011
L4: Apprentice
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#4
I have some Iris devices but they are connected to my Raspberry Pi, Home Assistant. Sounds like you have to log in to an Iris account in which an Iris hub was associated with, which I don't have.
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#5
Hey! Thanks. I forgot I even owned one of these devices (came for free with a smart deadbolt kit I bought). Happy Thursday!
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Joined Jun 2013
L6: Expert
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#6
Damn, kinda sucks.

On the other hand, I bought a bunch of Iris products before Christmas with sales / discounted gift cards / coupons / cashback... and now I get free gift cards for 'em, which do seem to exceed the original, pre-coupon price. Not bad. Stick Out Tongue
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#7
Dang, no way to sign up to connect all my iris stuff so I can get the redemption.
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Joined Jul 2011
L4: Apprentice
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#8
Thanks had a hub registered that I'm not even sure where it is anymore... But I'll take a 100 gc!
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#9
It looks like the most current Iris hub is worth a $100 gift card, well more than I paid.
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#10
I have two older version of Iris hub new in the box. Any way to redeem for credit
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L8: Grand Teacher
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#11
Looks like the 2nd version of their hub is not eligible, or at least not if you got it for "free" when they forced everyone to upgrade. $0 gift card for me.

Edit: I guess it fell off my account after having it unplugged for a while. Now I have to go find it.
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Last edited by silcam January 31, 2019 at 08:40 AM.
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#12
Quote from gibsonbass
:
I have two older version of Iris hub new in the box. Any way to redeem for credit
If you have an account you might still be able to register them.
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Joined Oct 2006
L8: Grand Teacher
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#13
Damnit. Have plenty if Iris stuff but all connected to smarthings and I never need to buy an Iris hub and create and account. Oh well. Wish I would have now.
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#14
Similar to that Staples Connect by D-Link years ago. Though I never got around to register for any money back. It's probably way too late now.
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#15
Quote from mtm_cc
:
I have some Iris devices but they are connected to my Raspberry Pi, Home Assistant. Sounds like you have to log in to an Iris account in which an Iris hub was associated with, which I don't have.
Is that zigbee? How well do they work with home assistant?
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