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All-Clad (New in Damaged Packaging): 13" x 16" Large Roaster with Rack EXPIRED

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Home and Cook Store has select All-Clad Cookware (New in Damaged Packaging) on sale listed below when you apply 10% off discount code PACK10 during checkout. Shipping is free. Thanks iconian

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Edited April 24, 2019 at 12:55 PM by
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This comment has been rated as unhelpful by Slickdeals users
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#61
Quote from AlphaRaven
:
From your claim, you state in 5 cities you have had to return at least 1 All-Clad item over the past 15 years, so 5 All-Clad items returned (at the very minimum) in 15 years? It sounds like you are not being truthful, work for All-Clad PR, or All-Clad is fairly defective, even compared to brands half the price.

You really didn't go into detail on why you had to return at least 5 All-Clad items within 15 years. If you had experience with returning one of their China-made products, or non-stick products, or any other item with relation to the item being discussed in this thread, you would have offered up some details beyond the "I returned 5 All-Clad items over the last 15 years" claim.

The fact that they specifically list "wear and tear" and "Nonstick deterioration" in the list of what is excluded from their warranties, it is at their discretion whether they want to replace non-stick items with the coating warn down or warn off.
Does anyone have any experience recently with All-Clad cookware? The previous poster is claiming at least 5 of his All-Clad cookware pieces had to be returned within a 15 year period. If they had a 10 piece set, that is 50% defective All-Clad items he was sold by All-Clad. For a company that justifies their high prices on the idea that they are selling "heirloom" quality pieces, it is odd to hear they fail within a decade or so on average.

Can someone confirm or deny this is the case?
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#62
Quote from AlphaRaven
:
The following where in the top 10 of multiple "Best Skillets of 2019" lists doing a general google search:
-Tramontina Professional Aluminum 12" Non-Stick Fry Pan
-T-fal E76507 Ultimate Hard Anodized Scratch Resistant Titanium Nonstick Thermo-Spot Heat Indicator Anti-Warp Base Dishwasher Safe Oven Safe PFOA Free Saute / Fry Pan Cookware, 12-Inch, Gray

These 2 were still well under the cost of the discounted All-Clad skillet. The All-Clad skillet was not only on none of the "Best Skillets of 2019" lists that came up, they weren't even in some of the lists that went up to "top 20". Basically, it didn't rank at all. Nuff said.
Well if the list says so then it must be true Peace

The 2 pans you mentioned doesn't even come with a lid either. Bet they're a lot lighter too. So you're paying more for all-clad and you're literally getting more.

So from a logical stand point lol.. It's pretty much the same price when discounted.

I get that some people on here will love all-clad no matter how bad they are, but you're on the opposite side where it seems like no matter what, you're going to hate allclad either way lol.
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#63
AlphaRaven,

I have been on this site for 10 years, contributed as needed, and it is laughable that you would even suggest that I may work for All Clad PR or am not being truthful. A very poor attempt to refute what I know as fact. I am an established well known business executive and Board member of three high profile entities and can be easily googled if you want me to pm you my Linkedin profile. And you can do the same for me.

I literally took each piece in each time that I felt the non stick coating had come off more than I wanted. Literally. Simple as that. You can write all day about what is written on the website. Practice is what matters. And my experience along with other All Clad and BBB customers is that All Clad can be returned to stores without regard to what is written. The stores that carry All Clad typically have excellent customer service that exceeds All Clad's writings. It may be difficult for you to understand, but when you return items to a retail store, they don't open the All Clad website and recite the warranty...lol.
So choose to believe what you want. My objective is to inform the intelligent others.

Anyway, have a great weekend. Also, feel free to pm me your LinkedIn profile and the independent website touting your international expertise in your field. I promise to do the same.



Quote from AlphaRaven
:
From your claim, you state in 5 cities you have had to return at least 1 All-Clad item over the past 15 years, so 5 All-Clad items returned (at the very minimum) in 15 years? It sounds like you are not being truthful, work for All-Clad PR, or All-Clad is fairly defective, even compared to brands half the price.

You really didn't go into detail on why you had to return at least 5 All-Clad items within 15 years. If you had experience with returning one of their China-made products, or non-stick products, or any other item with relation to the item being discussed in this thread, you would have offered up some details beyond the "I returned 5 All-Clad items over the last 15 years" claim.

The fact that they specifically list "wear and tear" and "Nonstick deterioration" in the list of what is excluded from their warranties, it is at their discretion whether they want to replace non-stick items with the coating warn down or warn off.
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#64
Quote from Adelley
:
Well if the list says so then it must be true Peace

The 2 pans you mentioned doesn't even come with a lid either. Bet they're a lot lighter too. So you're paying more for all-clad and you're literally getting more.

So from a logical stand point lol.. It's pretty much the same price when discounted.

I get that some people on here will love all-clad no matter how bad they are, but you're on the opposite side where it seems like no matter what, you're going to hate allclad either way lol.
I am just a no-BS kind of guy. I call a spade a spade, whether it be Rachel Ray stamping her name on Chinese made aluminum crap, or All-Clad stamping their name on Chinese made aluminum crap. Neither have or will be making any top lists for cookware regardless of using their name brand as their hook for suckers to buy.

If you are impressed that the Chinese included more aluminum in your cheaply made pan so that it is heavier (the opposite reason you buy high conductive metal like aluminum in the first place), so be it. I go off of ratings, and the cheaper versions by other companies actually have consistent placings on cooking sites, so yeah.

There is no problem with me basing my decisions on data and you basing your decisions on intuition or marketing hype. They are just two different methods.
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Last edited by AlphaRaven April 26, 2019 at 12:53 PM.
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#65
Quote from Coolstrategist
:
AlphaRaven,

I have been on this site for 10 years, contributed as needed, and it is laughable that you would even suggest that I may work for All Clad PR or am not being truthful. A very poor attempt to refute what I know as fact. I am an established well known business executive and Board member of three high profile entities and can be easily googled if you want me to pm you my Linkedin profile. And you can do the same for me.

I literally took each piece in each time that I felt the non stick coating had come off more than I wanted. Literally. Simple as that. You can write all day about what is written on the website. Practice is what matters. And my experience along with other All Clad and BBB customers is that All Clad can be returned to stores without regard to what is written. The stores that carry All Clad typically have excellent customer service that exceeds All Clad's writings. It may be difficult for you to understand, but when you return items to a retail store, they don't open the All Clad website and recite the warranty...lol.
So choose to believe what you want. My objective is to inform the intelligent others.

Anyway, have a great weekend. Also, feel free to pm me your LinkedIn profile and the independent website touting your international expertise in your field. I promise to do the same.
My field is Cyber Security, so I am more in-tune with scams and misrepresentation. That is naturally why I pick up on documentation by a company, and posters on boards and forums that claim the company's policies are not "really" how they handle situations such as warranties. When someone claims to have returned 5 items in 15 years by a brand that is meant to be known for "heirloom" quality merchandise that they charge an arm and a leg for, it raises obvious questions and concerns.

I have posted cheaper comparable skillets that are in the "best of" list of more than a few cooking sites. This is not definite proof of superiority, but beyond the hype, I have not seen the Chinese made Aluminum non-stick All-Clad items come up in anything related to product quality and recommendations.

Even if I give you the benefit of the doubt in being legit, you are going off of a company that has a long history of a high reputation for solid American-made products and a warranty that reflected that. The fact that that company has now started importing from China implies to me that the CURRENT warranty policy reflects the quality control shift and will be enforced in the near future.
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Last edited by AlphaRaven April 26, 2019 at 12:50 PM.
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Joined Jan 2015
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#66
Quote from Coolstrategist
:
AlphaRaven,

I have been on this site for 10 years, contributed as needed, and it is laughable that you would even suggest that I may work for All Clad PR or am not being truthful. A very poor attempt to refute what I know as fact. I am an established well known business executive and Board member of three high profile entities and can be easily googled if you want me to pm you my Linkedin profile. And you can do the same for me.

I literally took each piece in each time that I felt the non stick coating had come off more than I wanted. Literally. Simple as that. You can write all day about what is written on the website. Practice is what matters. And my experience along with other All Clad and BBB customers is that All Clad can be returned to stores without regard to what is written. The stores that carry All Clad typically have excellent customer service that exceeds All Clad's writings. It may be difficult for you to understand, but when you return items to a retail store, they don't open the All Clad website and recite the warranty...lol.
So choose to believe what you want. My objective is to inform the intelligent others.

Anyway, have a great weekend. Also, feel free to pm me your LinkedIn profile and the independent website touting your international expertise in your field. I promise to do the same.
A quick search came back with the following cop-out claim by All-Clad stating that using their pan with high heat is why the non-stick coating comes off. They actually stated that their pans are only meant to be used on MEDIUM-LOW or the warranty is void.

https://www.dcurbanmom.com/jforum...29812.page

09/10/2013 13:33
Subject: Re:what happened to my All Clad nonstick?

Anonymous wrote:I actually mailed my 8-year old All-Clads back to the company when the nonstick coating stopped working. They refused to replace them, stating that the discoloration on the bottom of the indicated that I must have used the pan on high heat (and not on medium-low, as recommended) and thus they would not honor the warranty. I was frustrated because the shipping of those heavy pans was expensive!


--------------------

I had the same issue: Here is the long reply I received from All-Clad. Also, they sent me a shipping label so the cost was on them. Good luck!

From date of purchase, All-Clad guarantees to repair or replace any item found
defective in material, construction or workmanship under normal use and
following care instructions. This excludes any damage resulting from improper
use and care. Minor imperfections and slight color variations are normal.

We will be happy to provide a warranty evaluation. Prior to sending in your
cookware, please review the following explanation of improper use and care that
may have voided your warranty:

Most instances when the non-stick coating has lost its' non-stick properties, it
is due to overheating of the pan. Cookware with non-stick coatings should be
used on low to medium heat settings. Due to the superior quality of All-Clad
cookware the cookware will heat up quicker and retain the heat. One indication
that your pan has been overheated is that your non-stick has turned a brown or
rusty color. Overheating of the non-stick coating will cause the non-stick
properties to break down. As a result you will find that foods are sticking to
the cookware. Overheating voids the warranty. You may try to clean the
non-stick coating with a mixture of baking soda and mild dish detergent using a
soft cloth. Depending on the degree of overheating, this may help return some
of the non-stick performance...

---------------------------------------------

I've had this skillet for 10 years so it doesn't owe me any money, but still... all of a sudden eggs are sticking to it like they never used to. It is still easier to clean than a stainless pan, but you used to barely need butter or oil to cook eggs. I haven't put it in the dishwasher or used a harsh abrasive on it. Could it be just from putting it on too high heat (which DH tends to do)? anyone tested their warranty on this?


---------------------------------

I've had the same problem.

---------------------------------------------


I got the same bad response from all clad saying that it wasn't covered by warranty but that the damage (nonstick) coating was rough and flaking due to my misuse. Sorry I used it as any other family does. All clad plainly "sucks". I can't believe a company that claims to be so high caliber doesn't honor it's word. I've had crock pots replaced and le creuset replaced. No questions asked. Instead this company puts the blame on the consumer and hides behind the warranty. The warranty language doesn't even have lots of fine print. Just says abuse or misuse won't be covered. Really? Don't ever buy all clad. I even wrote a 3 page letter and sent the pans to the president of the company fed ex asking him if it was reasonable to expect for me to be able to use the pans over a reasonable amount of time and not have it falling off into my children's food. They sent the pans back w the same response. All clad is a dishonest able company that doesn't stand by its word. It has no warranty so don't rely on it.

--------------------------

[Post New]09/19/2014 17:28
Subject: what happened to my All Clad nonstick?


How can they make a pan that is never supposed to be used on high heat? That's like making a car that's not supposed to go over 30 mph.


https://www.chowhound.com/post/ha...ice-891126



We have a full suite of All-Clad pots and pans and, for the most part, are happy. The problem is with the non-stick pan.

The coating of the non-stick has deteriorated to the point where the pan is not usable. We've always followed instructions so that is not the issue. Rather, the pan has deteriorated over the course of five years to the point that the coating is shot and replacement is guaranteed under warranty.

Ah, there's the rub. My wife tried calling and never got a response. She also tried e-mail per the FAQ stuff on the website and could never resolve the issue. I couldn't even launch a response from their "contact us" button using my iPad.

So here's the deal, what has happened to All-Clad's customer service and am I stuck with a useless pan with a useless guarantee?
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Last edited by AlphaRaven April 26, 2019 at 12:46 PM.
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