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PSA: 2015 15-inch MacBook Pro Battery Recall Program

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Hey guys,

This article [macrumors.com] popped up on my newsfeed, and I thought it would be a good service announcement to replace your risky battery for free and to protect yourself from unforeseen injuries as well. Of course, if you do not own one, please disregard this post.

The following quote is taken from Apple's announcement:

"...
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.
..."

2015 15-inch MacBook Pro Battery Recall Program
[apple.com]

Cheers,
TL
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67 Comments

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This comment has been rated as unhelpful by Slickdeals users
Joined Nov 2014
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#46
Why are all you who are eligible jumping on this now? A true SD'er would wait to change out the battery and stretch the time. Use the time and experiences here to calculate the safest time later to do the replacement. I for one will be using and storing mine next to the fire extinguisher, just because I got in that deal, until much later.
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Joined Dec 2007
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#47
I wish they would have replaced my 2012 that exploded. When I took it to the "geniuses" they told me the mb fried. I replaced the battery myself and it's still going strong. I'm a huge Apple fan but their customer service just isn't what it used to be.
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Joined Dec 2014
L4: Apprentice
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#48
i contacted apple and i'll receive the mailing box monday or tuesday to ship out my computer.

also they said "no" on me asking for a loaner.
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Joined Aug 2011
King Slickdealer
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#49
Quote from LoneWulfMcQuade
:
*laughs in Louis Rossman
HAHA i love that dude EEK!LMAO
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Joined Mar 2013
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#50
Quote from uniqueflips
:
I have a 2016 that a few months ago started to overheat, checked and it said not affected. Anyone know if I take it in and they can see that the battery is overheating if they will replace it for free or will they charge me. Any tips if I do take it in to see if I can get it replaced for free
Did you buy Apple Care protection for the laptop? If you did, I would print out the warranty page, schedule a Genius Bar appt and take your laptop to the Apple Store. Explain your problem and be VERY KIND AND UNDERSTANDING, and work with the Genius Bar rep and store manager to see if there's anything they can do to help.

I have two laptops (2011 and my boss's laptop 2013) with random issues. Each time an issue occurred, the laptops were several months out of warranty but since they were originally covered by Apple Care (and I had never used Apple Care prior), the Apple team agreed to fix the computers. One issue was a headphone jack issue that involved a motherboard replacement and the other was a battery issue.

This is officially YMMV but I've always had great luck with the Genius Bar working with me as long as I was kind and patient (I waited 30 minutes past my appt time for help since they were so backed up).

Good luck!
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Joined Oct 2009
L4: Apprentice
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#51
Thanks for the advice, I think Apple care was purchased and never used. Either way it's worth a shot.

Quote from cmwilliams72
:
Did you buy Apple Care protection for the laptop? If you did, I would print out the warranty page, schedule a Genius Bar appt and take your laptop to the Apple Store. Explain your problem and be VERY KIND AND UNDERSTANDING, and work with the Genius Bar rep and store manager to see if there's anything they can do to help.

I have two laptops (2011 and my boss's laptop 2013) with random issues. Each time an issue occurred, the laptops were several months out of warranty but since they were originally covered by Apple Care (and I had never used Apple Care prior), the Apple team agreed to fix the computers. One issue was a headphone jack issue that involved a motherboard replacement and the other was a battery issue.

This is officially YMMV but I've always had great luck with the Genius Bar working with me as long as I was kind and patient (I waited 30 minutes past my appt time for help since they were so backed up).

Good luck!
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Joined Jan 2012
L4: Apprentice
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#52
Quote from HipHopSoul
:
You're comparing a company who is doing a recall for their safety ahead of time rather than a company who did a recall because people's faces were at risk. Not really the same thing, but good effort https://static.slickdealscdn.com/ima...2/applause.gif
and what exactly do you mean "ahead of time" ? a macbook already caught on fire. thats why there's so much attention to it. because it happened to a famous dj. i have a macbook just for work, and i have no idea why yall defend a company like they give you free products or something. macbooks are hella overpriced for zero reason. samsung did a safety recall, but people thought their phones werent at risk and kept the device anyways. both companies did a recall, both products are hazards. the only difference is apple cultists were very quick to call out samsung like apple was fail proof. now that it's not, what exactly are apple fans defending?
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Last edited by richfasho June 30, 2019 at 06:38 PM.

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Joined Jan 2012
L4: Apprentice
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#53
Quote from JeffJ9000
:
This is a safety recall. Might be a problem if one of these batteries exploded on a plane and caused a fire. Hence the voluntary recall.
one did catch fire but in a home i think. nothing burned down though
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Joined Jan 2012
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#54
Quote from MagicBurrito
:
So tired of all the tribalism everywhere these days. "Muh team so much better than you" everywhere you look.

Objectively looking at it, all lithium ion batteries are at risk for swelling and fire just due to their nature. I've seen it happen to several old phones and laptops of various brands. We need more public awareness of battery maintenance and safety and less pointless team jockeying.
uh huh. and when at any point did i support a certain brand or team jockey? never did i say i supported one brand over the other. i have both brands and then some. what i did say was that apple die hard fans (which, although i have apple products, i am not) were very quick to call out another company for a problem that would soon be their own. if i mentioned anywhere on my post that samsung was better than apple then your post would be valid.
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Joined Jul 2015
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#55
Quote from solki
:
i contacted apple and i'll receive the mailing box monday or tuesday to ship out my computer.

also they said "no" on me asking for a loaner.
Yes they don't give loaners anymore
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Joined Jan 2009
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#56
Quote from theking_z
:
I have the said laptop. Put my serial number in and says it does not qualify. Dont know if I should be happy or sad.

That being said, this one I believe is the last 15 inch MBP that came in with all ports and good keyboard. Mine has been rock solid and I could not be happier with it. Bought it from Electronic Valley deal on Ebay refurb for 1300$ minus 100$ Ebay Bucks from a deal posted here on SD. Rock solid machine with i7 processor, 16GB RAM and 256GB SSD.
Quote from LiquidIce
:
Thanks - I have this very laptop in question - when I put in my serial #, Apple says the battery may need to be replaced and I need to bring it into the Apple Store. Won't complain if I get a free battery out of it - will extend the life of this laptop a little longer! Smilie
Seriously, this MBP is my favorite. Recently upgraded the SSD to a 1TB 970pro and it's blazing fast. Going to be a sad day to let it go
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Joined Aug 2016
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#57
Quote from stasis
:
Doesnt say if it applies only to original owner. So can we buy one with dead battery on ebay and get it replaced?
Dont think it matters i bought one from the company i work for and they are still honoring the replacement. They mailed a box to me
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#58
Quote from glass_tiki
:
Seriously, this MBP is my favorite. Recently upgraded the SSD to a 1TB 970pro and it's blazing fast. Going to be a sad day to let it go
Did you use that Sintech adapter?
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Joined Feb 2018
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#59
What about the ones that did catch on fire is Apple going to replace your device for free ?
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Joined Dec 2014
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#60
When's the last day to do this? My MBP 15" from 2015 has been overheating and had to buy a cooler. Thought it was just the hot weather.
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