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Xfinity phone - are you required to activate the modem?

29,416 3,838 July 6, 2019 at 10:13 AM
I'm a long-time Xfinity customer and go through the game of threatening to leave if they don't give me a deal. There is one right now where I can get "more" TV/internet but it's also a triple play (e.g. has phone) for less than I am paying now for TV/internet only. It's my understanding that the phone will require a special modem on their part (likely router too) but I'd rather not deal with that. IOW I'd like to keep my same current setup but take advantage of the new plan. I don't give a shit about the phone and would just not use it, but if they force me to use their shitty modem/router/phone combo I'd rather not upgrade.

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#2
You'll need to buy a docsis (e-mta) modem or modem+router combo (more expensive) in order to avoid having to pay the rental fee to use the one provided by Comcast. For example, Tm822r is the model for a 64 dollar modem on Amazon. The ones with routers included go for as little as 125. Good luck

edit: if you don't want to use the phone service at all, I don't see why you couldn't continue using your current setup. just don't activate the modem they send you a d all should be fine. send it back (or tell them you don't need it) and they may not send it in the first place. that's debatable though as I'm sure they can see your current modem is not 'compliant' for voice
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Last edited by JakeW3302 July 8, 2019 at 02:29 AM.
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#3
Quote from JakeW3302
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You'll need to buy a docsis (e-mta) modem or modem+router combo (more expensive) in order to avoid having to pay the rental fee to use the one provided by Comcast. For example, Tm822r is the model for a 64 dollar modem on Amazon. The ones with routers included go for as little as 125. Good luck

edit: if you don't want to use the phone service at all, I don't see why you couldn't continue using your current setup. just don't activate the modem they send you a d all should be fine. send it back (or tell them you don't need it) and they may not send it in the first place. that's debatable though as I'm sure they can see your current modem is not 'compliant' for voice
That's my question though, I'd basically be using the upgrade simply to get better existing service cheaper, but I am wondering if they'll have an issue with me not using a telephone-enabled modem combo.
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#4
Best option is just to ask customer svc...
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You don't need to even get their modem, no. We have the triple play package and told them we didn't even want to get the modem as my wife preferred to use our AT&T landline.
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Quote from TheEdge
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You don't need to even get their modem, no. We have the triple play package and told them we didn't even want to get the modem as my wife preferred to use our AT&T landline.
I went into a store on Friday. Employee said that I'd have to get a phone modem (otherwise "they will see it and downgrade you") HOWEVER since they couldn't offer me the same package as online (WTF is that?), I could just select that I have my own modem when I go through the online prompts.

Apparently this upgrade also requires other equipment upgrade (existing equipment IS 3-4 yo) so I filled out the form today and we'll see what comes in the mail.

We'll see what happens.
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#7
Well... just to close up I ordered the equipment, wound up with a bad DVR originally (had nonspecific error), went to store, got new DVR, have had service a couple weeks now. Still have old modem, etc.

The woman in the store told me that "they would know if you didn't get the right modem". Also told me one time that BYOD Android devices on XM would "mess with the settings" and I shouldn't do it (which she had no idea what she was talking about).
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