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Free Nintendo Switch Joycon Drift Repair or Refund

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https://www.nintendolife.com/news...s_who_paid

If you experience any sort of drifting with the Nintendo Switch
Joy Con Controller, you can send it in for a free repair. You'll be issued a shipping label and not be required to show proof of purchase.

if you have previously paid for repair on a drifting joycon, you are eligible for a full refund
https://support.nintendo.com



EDIT: Currently, this only seems to apply in North America. No word about any other regions.
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Created 07-23-2019 at 06:02 PM by Inhez
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Pro
Our community has rated this post as helpful. If you agree, why not thank ?
#2
Do you have proof it'll be free + free shipping, and that they won't ask for proof of purchase? It says they will evaluate for warranty coverage.
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07-23-2019 at 06:10 PM
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#4
Quote from Jman100
:
Do you have proof it'll be free + free shipping, and that they won't ask for proof of purchase? It says they will evaluate for warranty coverage.
I imagine Nintendo would need the SKU or serial number to initiate the repair/replacement claim but I may be wrong. Nintendo customer service representive are historically known for providing excellent courteous service. Definitely not lenient at all. Personally, I prefer them over Amazon's!
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Last edited by jjkidd14k3 July 23, 2019 at 06:15 PM.
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#5
They do evaluate warranty..
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#6
This sounds like a recall, but it's not.
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#7
Quote from DaddyLongLegs
:
Nintendo has excellent customer service and was always willing to do this. This is nothing new. Though I appreciate the thread regardless.
No, they weren't, they were charging people $40 for this repair. The only likely reason for this new policy is because they were recently slapped with a class action suit.
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Last edited by DaShaka July 23, 2019 at 10:50 PM.
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#8
Is this something new? Or only for warranties? Because when mine expired they were going to charge
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#9
They're sending pre-paid shipping labels reportedly along with the free repairs.

https://www.vice.com/en_us/articl...t-for-free
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#10
What about pro? My pro drifted too! And I just sent them for repairing, which costed me $43 Frown
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#11
Does it have to be under warranty still?
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#12
My left joycon slips off the switch all the time. I want that fixed. Wonder if i could say it was drifting?
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#13
After seeing this alert just found this article
https://www.vice.com/en_us/articl...t-for-free
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#14
Nintendo covered repairs in the beginning when the Switch was first released. I had to send in my joy-cons and were without them for approximately 2 weeks. The problem is that the drifting issues still occurs, quite frustrating really. I guess I'll submit another ticket.
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#15
I already did it guys. I also was sent the new version of their updated controller. I got them within days
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