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Brand new macbook pro not booting up correctly

1,185 639 August 4, 2019 at 08:47 PM
Hi All!

I have a brand new 2019 MacBook Pro that I can't get to boot up. I've plugged it up, and it has started to load. However, the attached images have been flashing on the screen for the past 30 minutes. I have no idea what they mean, even after Googling extensively. Any advice? I'd greatly appreciate it.

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#2
Quick update... I still don't know what those flashing white screens mean, but I've finally been able to get my MacBook to boot up correctly (after doing a fresh restart). This is my first Mac and now I'm a little... uneasy. Flashing white boxes on the first start up? Weird. Anyway, I'm hoping that it's a one-time issue only.
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#3
It's telling you to turn on your mouse and keyboard if you have one.
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#4
Quote from NYExcuse
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It's telling you to turn on your mouse and keyboard if you have one.
TY so much... and reps!
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#5
next time call the "genius" bar
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#6
I don't suppose you tried clicking the trackpad or pressing the 'any' key.
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#7
Quote from jkee
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I don't suppose you tried clicking the trackpad or pressing the 'any' key.
I did several times. Nothing happened except those same images kept flashing across the screen.
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#8
Quote from aznboicn
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next time call the "genius" bar
As a first-time Mac owner, I'd never heard of the Genuis Bar. Thanks for the suggestion! After Googling, I realize that they're exactly who I will contact should I have any additional issues.
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#9
Quote from modaho
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I did several times. Nothing happened except those same images kept flashing across the screen.
I could see how those images wouldn't be that helpful as you may not recognize them as a mouse a keyboard. A few words would do wonders, but then there's the issue of language localization.

Speculating here, I haven't used newer apple products much, but generally messages encouraging you to connect a mouse and keyboard pop up when none are connected. In the case of your macbook, to me that means for some reason the computer wasn't recognizing the built in keyboard / track pad. Thankfully it sounds like the issue resolved itself with a few reboots.

This wasn't a refurbished machine was it?
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Last edited by jkee August 5, 2019 at 09:12 PM.
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#10
Quote from jkee
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I could see how those images wouldn't be that helpful as you may not recognize them as a mouse a keyboard. A few words would do wonders, but then there's the issue of language localization.

Speculating here, I haven't used newer apple products much, but generally messages encouraging you to connect a mouse and keyboard pop up when none are connected. In the case of your macbook, to me that means for some reason the computer wasn't recognizing the built in keyboard / track pad. Thankfully it sounds like the issue resolved itself with a few reboots.

This wasn't a refurbished machine was it?
It's brand new. That's why I'm stil a bit concerned after seeing those images with the first start up. I kept thinking that there was some sort of hardware issue or malfunction. Are those common with Mac products?
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#11
Quote from modaho
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It's brand new. That's why I'm stil a bit concerned after seeing those images with the first start up. I kept thinking that there was some sort of hardware issue or malfunction. Are those common with Mac products?
I don't think you need to be too worried. I think a software glitch was most likely at fault.
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