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PSA: For Pixel 3a Owners With Promotional Credits - Google Fixes the Screwup for all Stadia Preorders and Extends Eligible Credits to 1/1/2020

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Hi guys,

Please take a look at the following link [gizmodo.com] and some quotes from its context.

"...After finishing the pre-order, however, his credit card was listed as paying the full amount on the receipt. The problem, he told Gizmodo via email, was that Google said it would only charge him once the product shipped, and Stadia was expected to ship after his store credit expired—meaning he'd have to pay full price for Stadia.

Others shared similar stories on Stadia's subreddit. Multiple users found their purchase going through, only to discover that their card was listed as paying the full amount. At least one person claimed Google canceled their pre-order, and another noted they couldn't even attempt to use their store credit on a pre-order.

After reaching out to Google about the problem, we have some good news. If your store credit expired before July 1st, and you tried to use your credit to pre-order Stadia, you can contact to Google's customer service to get things fixed. If your store credit was not set to expire by July 1, it should now be extended to January 1, 2020, and it will cover your Stadia purchase when the service launches. In any event, go ahead and contact Google support. We've been told they're ready to help."


Good luck and cheers,
TL
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This comment has been rated as unhelpful by Slickdeals users
Joined Sep 2006
L5: Journeyman
510 Posts
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#2
Thanks for the heads up!

My credit balance no longer shows any expiration date.

Is anyone seeing the same thing? or is it showing 1/1/2020 for others?
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Joined Jul 2013
L2: Beginner
265 Posts
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#3
No expiration date on mine.. not sure what is going on. I want to buy hub max fingers crossed
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Joined Nov 2013
For Academic Purposes
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#4
Quote from pineapplite
:
Thanks for the heads up!

My credit balance no longer shows any expiration date.

Is anyone seeing the same thing? or is it showing 1/1/2020 for others?
I'm seeing the same thing. Sent an email to Google Support and they said mine was still September 1st. Not sure what to believe now.
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Joined Apr 2016
L4: Apprentice
317 Posts
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#5
Any idea how much we can sell the Stadia after it launches. I really have no use for anything on the Google store.
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Joined Apr 2016
New User
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#6
I guess the only way to extend the expiration date is to preorder the Stadia.
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Joined Mar 2012
L6: Expert
1,050 Posts
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#7
I'm confused.... So either pre-order the stadia or use the coupon by Aug 31
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Joined Jan 2011
L7: Teacher
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#8
I have a 3a, whats the best email to contact google regarding extension of the credit?
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Joined Jul 2013
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#9
I chatted with support yesterday night and as per them it's sep 1st... Not sure who is correct? I want to order nest hub max but would hate to loose credit..
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Joined Feb 2018
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#10
Quote from Gaurav.Kumar
:
I chatted with support yesterday night and as per them it's sep 1st... Not sure who is correct? I want to order nest hub max but would hate to loose credit..
Same here
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Joined Feb 2018
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#11
Expired date on store credit is removed.
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Joined Aug 2013
L8: Grand Teacher
4,417 Posts
#12
Not sure GS store reps even know what they're talking about.
Some people are getting their $50 referral credits now yet rep insists mine (from 21st of May!) won't be till 6 weeks after end of August.
Would love a straight answer for expiration date/referral bonus.
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Joined Apr 2012
L3: Novice
138 Posts
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#13
Even for other order it screwed billing. I ordered Google home hub and other item and instead of using credit, it charged complete amount to my credit card in two separate transaction, one for remaining amount after store credit and another for $100 store credit. Order receipt is showing proper use of store credit and deducting $100 store credit from final total.

So double check your credit card billing if not done already.

I have opened case-id since 11days, but no resolution yet after multiple escalation.
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Joined Jul 2013
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#14
Got confirmation from google.. the new expiration date is dec 31st 2019 and they sent me the same in email.. Soon the accounts will reflect that too...

"Thanks for contacting Google Support Team.
This email is in reference to the conversation we had regarding the expiration date of Google Store Credit.
We have extended the timeline to use the Google Store Credit of $100 associated with your account. Earlier expiration date was : 2019-09-01, now it has been changed to Dec 31, 2019.
Rest assured, you won't lose the credit very soon you will be able to see the change in expiration date by login into the store.google.com/account.
We wish to assure you that it is our constant endeavor to provide outstanding service to you and ensure that your Google experience with us is always pleasurable.
If we are of any further assistance, please do reach out to us we are always happy to help you.
Thanks!
Kate
The Google Support Team"
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Joined Aug 2013
L8: Grand Teacher
4,417 Posts
#15
Do we need to contact support to get extended date or is this going to be for all of us?
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