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SouthWest Airlines - Travel credit expired, how to get this credits back

75 10 August 26, 2019 at 04:11 PM in Travel & Vacations (5)
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Last year(2018) I booked 4 tickets for my family trip(San Jose to LA) and later we canceled the tickets before our travel after realized we can't make it.

Each ticket cost $137.96. There is no place in southwest.com we can check the credit information and the validity of that. I booked those tickets during June 2018 for Oct2018 travel.

Now they say the credit has expired and only they can give the credit back $37/ticket after $100/ticket deduction. Is anyone aware of such a policy? Is there a way to get the full credit back. Please help.

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Joined Aug 2017
Unemployed guy
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#2
That credit is LONG GONE. You would have had to book travel and actually travel before June 2019. They won't budge either, I tried it with a $5 credit and was told repeatedly no.
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Joined Oct 2015
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#3
Quote from GetAJobDudeSeriously
:
That credit is LONG GONE. You would have had to book travel and actually travel before June 2019. They won't budge either, I tried it with a $5 credit and was told repeatedly no.
Thanks for your reply.
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Joined Dec 2013
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#4
Credit is good for one year from the date of purchase.
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Cheers!
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#5
I literally spent 2 seconds to search online and get an answer, why couldn't you?

"As with most major airlines, Southwest Airlines offers a full refund within 24 hours of purchase. After the 24 hour refund period has passed,the price of non-refundable tickets is applied to future travel within one year of the purchase date"

Southwest Policy with respect to refunds and cancellations:
https://www.southwest.com/html/cu...o-pol.html
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Joined Nov 2012
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#6
Had the same thing happen to me although I had a very small credit. Its unfortunate they have the 1 year limit and this is something I'm aware of now with them. I won't make the same mistake twice. Like the others said, they won't budge on this and your money is long gone!
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Joined May 2011
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#7
Most travel service providers charge a cancellation fee after so many days. The points guy website has a post about cancellation of flights on the big 3 US carriers
https://thepointsguy.com/guide/ai...-policies/- United, Delta, America. After 24 hours, there is a fee.
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Joined May 2016
Fatwallet
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#8
If you would have called around the time they expired, they may have helped you out. I did this many years ago when it happed to me and they quickly helped me out. My issue was I thought that the 1 year clock started from the date your original flight was scheduled to leave and not when I purchased the tickets. I just stated that to them and I was shocked how quickly they helped me and I thought I lost everything.
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Last edited by jschuman01 September 5, 2019 at 06:49 PM.
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