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Fedex delivered 65 inch LG Oled C9 - box upside down

18 10 September 4, 2019 at 03:04 PM
Not sure if this is the forum to ask this question.
I bought the LG oled from google express , seller buydig.
It arrived by Fedex today, two days earlier.
It is in a big cardboard without any fragile sign, up or down sign.
the Fedex guys moved the box into my garage.
The lg box is UPSIDE down and there is NO styrofoam between the lg box and the cardboard box.
There are a couple of holes on the side of the cardboard box.
Should I return it for a full refund with google express without opening it up

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#2
At least they didn't ship it by just slapping a shipping label on the product box. I'd say to open and inspect it because chances are the TV box has the usual pieces of styrofoam holding it in place inside that box. Worst thing that happens is you have to return it because it's actually damaged.
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Whine more, please.
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#3
You shouldn't have accepted delivery if there are holes in the box.

Now your options are more limited since the delivery goons will never admit they delivered it with holes in it.

Take a lot of pictures, and contact the seller telling them you want to return it. Don't open it.

I don't think buying online is for you. Try a local store. The extra $100 will be worth it for your own peace of mind.

https://slickdeals.net/f/13355482-why-prices-vary-so-much-for-same-item-from-different-online-stores?v=1

If the above doesn't work, try arson.
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Last edited by ProfessorChaos September 4, 2019 at 03:20 PM.
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#4
I called google express and reported it. They said that if I don't open it and check , then buydig (seller) will charge me for the shipping .
So I opened the cardboard box . The LG box looks fine. My friend will come over tomorrow and help me set it up .
Hopefully there won't be any damage.

I guess buying online is not really for me , at least for electronics.

Thanks all for helping.

Quite honestly I didn't know what to expect after my first question I posed.
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#5
Different TV and retailer, but my TV shipped the same way. What I imagine happens is the warehouse workers get the TV which is upright, then they just take the assembled outer box, flip it upside down and place it over the TV box. They then flip the whole thing over and seal it up. So the shipping box is now right side up and the TV upside down.

I wouldn't worry about it too much. There really isn't anything in the TV that can't ship upside down vs right side up. Laying flat would be worse.
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Quote from Singleturbo
:
Different TV and retailer, but my TV shipped the same way. What I imagine happens is the warehouse workers get the TV which is upright, then they just take the assembled outer box, flip it upside down and place it over the TV box. They then flip the whole thing over and seal it up. So the shipping box is now right side up and the TV upside down.

I wouldn't worry about it too much. There really isn't anything in the TV that can't ship upside down vs right side up. Laying flat would be worse.
wow, I can't believe they are shipping 65" oled via Fedex??? When I purchased my C6 65" it was done by Freight delivery and it was in perfect shape. I do not trust Fedex and UPS even less. I guess they are taking a chance with a huge 65" box w/ fedex to save $$$ on the shipping.. I am sure plenty of these "boxes" will come damaged. I have had smaller tv's come via Fedex all damaged! most of the time it's when you turn it on from all the impacts it has taken along the way to get to you.
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#7
Who knows what happens to the TV by the time you get it? I am sure it gets bounced around pretty good. My Sammy Q8fn I got from Buydig Via Google 4 months ago is ok. About the only thing you can do is get a Square Trade warranty if you are concerned. You probably saved enough to pay for one with a Google deal. Google has pretty good customer service, and they got a discount for me after I noticed a little "dirty screen effect" on my Q8. Its a good bet though that if you go with some of the upper tier TV's you may not even ever need a warranty. I just went with the xtra year Amex gave me. I think though your biggest issue in 4-5 years may be burn in. Alot of people say its impossible and their Oled's are great, but they honestly may not be looking well enough., or given it enough time, if they use it for anything other than the occasional movie.
My TV is pretty good enough and I can use it like normal people do.
Just Enjoy your new TV.
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#8
Any tips to look for other than physical damage of tv? Could the rough shipping of TV damage the inside of screen or other components?
What would be the basics to check that tv is functioning okay?

Unfortunately (or fortunately) I won't be installing tv above fireplace so I won't have a professional check to see if everything is fine.

So it will be up to me with little knowledge.
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Last edited by ashlandoregon September 5, 2019 at 04:17 AM.

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#9
Quote from ashlandoregon
:
Any tips to look for other than physical damage of tv?
Use it 24/7 during your return window.See if anything shakes out. If you have an issue call Google. You may have some credit past the return window if Google wants to make you happy and you have a legitimate issue. I think the odds are with you that you will be fine.
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#10
Is it okay just to use the TV with the factory setting to see if anything is wrong? Not techie smart as you all probably figured out.
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Quote from ashlandoregon
:
Is it okay just to use the TV with the factory setting to see if anything is wrong? Not techie smart as you all probably figured out.
Yep, I would certainly think so.
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#12
You guys think Walmart and Best Buy are gentle, think again. TV is probably fine . You don't want to know what goes on in back storage rooms.
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#13
sly brag post.
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#14
Watching youtube all morning long.
Should I at least do the recommended:

Picture mode- Standard technical expert mode
Tru motion - off
Energy savings - off

Also for set up, all I have is the tv. No other media connection (no soundboard, game console, cable vision , antenna) ..so do I check the " I don't have tv service" even though I have Hulu live tv subscription.
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#15
Make sure you check the liquid crystal fluid. If the TV is shipped upside down, there's a chance it all leaked out... It would severely hinder the performance.
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