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Insignia Connect - discontinued product compensation (cameras/freezers/smart plugs)

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I went to use my WiFi plug today, and got a popup from the app saying they were getting discontinued. The app directed me to a website [symphonysummit.com] that asks you for your serial number, and says you may be eligible for compensation. I filled out the form for my wifi plug and the website said they'd reply within 3 business days with my compensation amount. Supposedly they'll be sending a Best Buy eGift card.

Not sure how much it'll be (didn't figure it would be much), but figured I should mention it in case anybody here had one of the discontinued products.

https://bestbuy.symphonysummit.co...a.web/Home


From the FAQ:
Which Insignia products are eligible under this program?
  • WiFi Smart Plug and Smart Plug with metering
  • WiFi Smart Light Switch
  • Wi-Fi Camera
  • WiFi Convertible Freezer/Fridge
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Created 09-06-2019 at 04:37 PM by shauggy
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This comment has been rated as unhelpful by Slickdeals users
Joined Oct 2017
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#31
This is the problem with so many of these iot devices. If the company shuts down the app or gateway, the item is toast. They tend to run proprietary software to track all of your data and hard code so much into the firmware that it is not possible to use these on your own gateway. I will not buy any more iot items unless they allow me to run my own service to control it.
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Joined Oct 2012
I like computer stuff!
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#32
Thanks for the PSA, just validated mine.
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#33
Quote from Saturn_Ion
:
This is the problem with so many of these iot devices. If the company shuts down the app or gateway, the item is toast. They tend to run proprietary software to track all of your data and hard code so much into the firmware that it is not possible to use these on your own gateway. I will not buy any more iot items unless they allow me to run my own service to control it.
Stick with Zwave, Zigbee based devices. Standards based products have less chance for these type of proprietary issues.
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#34
Quote from creichle
:
I have a light switch in my home that was installed some time in the 60s. It still works. I did not have to read a manual or program it to get it to work. It always works as expected. It will probably continue to work for the next 60 years long after I'm gone unless it is replaced with a smart switch in which case it will probably fail or become obsolete within 10 years.
Then perhaps you should stay away from tech deals or blogs and go back to watching reruns of This Old House. I think you can find some on YouTube.
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#35
This is the price for being an early adopter with any tech. While smart home products are in their infancy we're just the happy field testers.

Zwave etc is the beginning of the universal standards that just haven't existed to date. Until they do, consumers need to purchase these types of things as disposable.

$5 is the lowest actual price I remember the plugs being (they were given away for free-with-purchase). But I think that may be where the reimbursement figure came from. Kind of consider myself lucky since I'd written my 2 plugs off quite a while ago. So thanks OP & rep'd.
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Joined Feb 2016
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#36
Ugh. Just remodeled my entire home and did these switches because they were the most cost effective. Guess going cheap will cost me twice. Does anyone know what's the reimbursement ammount? I need to pull off the covers/switches to get to each S/N
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#37
Quote from duckblue
:
The method they suggested (on the FAQ) of using the Info icon within the Connect app didnt provide a valid number for me. Rather than unscrew the wifi wall switch to look at the serial number sticker on the side, I was able to look at the hostname/mac info from my router admin page to pull the serial number.

The hostname was Insignia-B0F1xxxxxxxx, and the part starting with b0f1 corresponds to the mac address of the device. Apparently they use the MAC address as the serial as well.

Quote from mb_pharoh
:
Ugh. Just remodeled my entire home and did these switches because they were the most cost effective. Guess going cheap will cost me twice. Does anyone know what's the reimbursement ammount? I need to pull off the covers/switches to get to each S/N
Not if you take duckblue's advice.

Duckblue, that's super helpful. Maybe you could put it in the Wiki with a quickie "how to".
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#38
8 validated, let's see how much is compensated.
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#39
At least Best Buy is giving compensation. Look at all the cheap Amazon WiFi smart plugs from the last couple of years posted on here and no longer works because the app is full of security flaws and the updated app you have to pay $10 for, or it was removed by Google.
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#40
This company made a wifi-enabled freezer? I can't even imagine how long they worked for...
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#41
Quote from durango99
:
Stick with Zwave, Zigbee based devices. Standards based products have less chance for these type of proprietary issues.
Not exactly. Recently purchased "first alert" zwave smoke detector from Lowe's. It doesn't work with Wink or Samsung Smartthings
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#42
Glad I saw this. Thanks for the heads up! I had a smart plug from years ago that came as a promo with their Google Assistant speaker. Still love the speaker, but never used the plug because I had zero interest in using a specific Best Buy proprietery software. Just forgot to return it. But this may be just as good.

To those wondering, if I recall, the standard WiFi SmartPlugs went for $10, but basically always on sale for $5, if not given free with something else. I'd say $5 is a good deal.
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#43
Quote from cgigate
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Not exactly. Recently purchased "first alert" zwave smoke detector from Lowe's. It doesn't work with Wink or Samsung Smartthings
Odd. I have 3 first alert zwave on smart things without issues. Did you have pairing issues?
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#44
Quote from aecastaneda
:
Then perhaps you should stay away from tech deals or blogs and go back to watching reruns of This Old House. I think you can find some on YouTube.
Or on a stack of VHS tapes.

I'll never understand people who are so anti-technology that they essentially mock those who are buying into things that make their lives better.
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Joined Oct 2012
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#45
How long have these been off the shelves? I swear I just saw them a couple weeks ago.



Quote from creichle
:
I have a light switch in my home that was installed some time in the 60s. It still works. I did not have to read a manual or program it to get it to work. It always works as expected. It will probably continue to work for the next 60 years long after I'm gone unless it is replaced with a smart switch in which case it will probably fail or become obsolete within 10 years.
60 years, wow that's impressive, do you know what bra..just kidding we don't give a care.
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