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American Express Dropping Major Benefits from All Cards 1/1/2020

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On this months American Express statement you will find notice that effective 1/1/2020 American Express will be dropping major card benefits (summary below). Called to upgrade my card to a different one that might still have these benefits but learned that none of their cards (not blue, not green, not gold, not platinum) will offer these benefits after 1/1/2020. Extended warranty and buyer protection always made Amex the go to card for my major purchases; but not anymore!

These Amex Benefits will be discontinued effective 1/1/2020:
-Roadside Assistance Hotline (used to be able to call and get a tow for cheap if not free)
-Travel Accident Insurance (used to cover loss due to serious injury while traveling)
-Extended Warranty (used to double the warranty up to an additional year for an item purchased with the card)
-Purchase Protection (used to cover damage or theft of an item purchased with the card)
-Return Protection (used to permit the return of an item up to 90 days regardless of store policy)

The only benefit they seem to be keeping is the car rental insurance coverage.

https://www.americanexpress.com
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#2
I wonder if the benefits still apply to purchases made before 1/1/20 or if all the benefits drop regardless on that date.
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#3
There are other cards dropping some benefits. I guess millions in profits is just not enough.
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Joined Aug 2009
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#4
Basically, they are dropping many of the best benefits? Crazy.
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#5
Might be time to sell my points and cash out. Their return policies were arguably the best argument for using AMEX
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10-18-2019 at 10:11 AM
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#7
Yep. Switched to another card that still provides these benefits. Amex was always the whole package - good customer service, good benefits, good cash back. I guess 2/3 is good enough for them now but I have another card that still has good benefits, the same cash back and good enough customer service. I know they're looking after those paying an annual fee but not sure why they're ignoring the processing charges that they take in from everyday purchases.
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#8
Citibank cards are the way to go. Got my cell phone repaired up to the amount I paid for the device about 2 and a half years after I bought it.
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Joined Nov 2003
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#9
there is a thread already on this which had linked to source with more details. based on that source some premium cards like Platinum will keep some of these benefits. if you keep a single points card (and cancel all others) you still get to keep all the points, right? i need to figure out something soon on how best to liquidate points (other than travel)
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#10
Citi has had better extended warranty for years anyway (and still does on some cards, though they dropped it on most of the free ones)
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#11
this was announced a while back
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#12
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#13
I saw this coming. Can't wait to tell some snob I know.
He kept saying all cc were worthless except his amex.laugh out loud
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#14
Not accurate. Please update post as this is not affecting all cards. Reference https://www.nerdwallet.com/blog/c...s-in-2020/
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#15
They did add travel delay and interruption insurance to their platinum (and maybe gold) cards though (although only 2 claims per 12 month rolling so not exactly that useful for business travelers). So in the future it's probably only worth using Amex for flights. Capital One probably has other insurances still.
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