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Staples Rewards - Online Redemption Back?

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I was just checking my rewards account and on a whim I tried to place an order online using my Staples Rewards and it seemed to work (I stopped at the "place order" step in the app).

Can anyone confirm that we are back to redeeming rewards for online purchases again?

https://rewards.staples.com/SRC/Login.do
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Joined Jul 2007
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#2
I also see that I could apply rewards during check out. has not ordered anything, but can get to end last step.
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Joined Jul 2006
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#3
Interesting. It would be nice to have it back as this in-store only rule for ink rewards is a true hassle
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Joined May 2005
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#4
interesting, i stopped shopping at Staples since they stopped rewards for online purchases
now i may reconsider it
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Joined Dec 2008
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#5
very buggy website. I could not apply generic coupon or get the member pricing (e.g. on sales item for 129 but showing no discount for 270)

CS are not helpful and have no clue of what was the issue with their website.
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Joined Aug 2007
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#6
not surprised if they updated, staples communication is pretty bad
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Joined Apr 2009
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#7
If there will be a remainder of rewards I am fairly sure you wont be able to use a reward that puts you over online.. If you bought something for $50 and have two $40 reward coupons, you will only get to use one. If you made the order in store at the kiosk, you can use both and the cash register will spit you out a new coupon with a new expiration date with a value of the unused amount.. Remainder coupons do not show up on your dashboard, so do not loose or mutilate that store receipt. A remainder coupon must be used in full or forfeit that remainder
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Last edited by telobeck November 10, 2019 at 04:32 PM.
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#8
Quote from telobeck
:
If there will be a remainder of rewards I am fairly sure you wont be able to use a reward that puts you over online.. If you bought something for $50 and have two $40 reward coupons, you will only get to use one. If you made the order in store at the kiosk, you can use both and the cash register will spit you out a new coupon with a new expiration date with a value of the unused amount.. Remainder coupons do not show up on your dashboard, so do not loose or mutilate that store receipt. A remainder coupon must be used in full or forfeit that remainder
Yes, you are correct about that. Cannot use a $40 reward for a $39.99 order online. Would need to add a small filler.
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#9
Nice. Time to use them before something changes.
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#10
Quote from 69ragtop
:
Nice. Time to use them before something changes.
Definitely. This probably won't last forever. By the way, when I first went to the payment screen, it said I had no available rewards. It only worked when I typed in the 16-digit reward coupon code in the coupon field.
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#11
Quote from rc9238
:
Definitely. This probably won't last forever. By the way, when I first went to the payment screen, it said I had no available rewards. It only worked when I typed in the 16-digit reward coupon code in the coupon field.
You can alternatively go to your "Rewards" page and it lets you add them to order from there.
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Joined Sep 2005
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#12
Can confirm that Rewards DO seem to be applying online again (I was surprised as well). Just placed 2 orders and upgraded my wifi this week. I am a Premier Member without the Staples Plus membership:


NETGEAR Cable Modem DOCSIS 3.0 (CM700)
Item: 2508792|Model: CM700-100NAS
1 @ $119.99 EACH $119.99
Staples Rewards Coupon: -$80.00
Coupon: -$20.00
Subtotal: $19.99


NETGEAR Nighthawk R7000-100NAS Dual Band Wireless and Ethernet Router, Black
Item: 280401|Model: R7000-100NAS
1 @ $189.99 EACH $189.99
Coupon: -$32.00
Coupon:- $28.00
$25 off your online order of $75 or more: -$25.00
Staples Rewards Coupon: -$40.00
Subtotal: $64.99
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Joined Jan 2007
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#13
Quote from rc9238
:
Definitely. This probably won't last forever. By the way, when I first went to the payment screen, it said I had no available rewards. It only worked when I typed in the 16-digit reward coupon code in the coupon field.
I tried to do this last week, but typing the code on but it still wouldn't let me add the coupon code.
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Joined Jul 2006
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#14
This just worked for me. I was ready to give up on Staples (after being a loyal customer and Premier member for years). This is a step in the right direction. I am glad Staples listened to customers, esp. good Premier customers who bring Staples a lot of business. Limiting rewards use to in-store only was really a dumb move. Now bring back Easy Rebates!
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#15
I guess it's official. New T&Cs below. Also, the $100 minimum purchase wording was removed even though it was never enforced.

This month:

Rewards are issued online monthly in increments of $5. Rewards expire the last day of the month following the month of issuance, at the end of the day ET and cannot be redeemed after the expiration date. Monthly balances of less than $5 will roll over through the end of the following calendar quarter. Unissued rewards will expire at the end of the following calendar quarter, unless a qualifying purchase is made. Rewards are issued within 30 days after the end of the calendar month. Rewards may be redeemed at any Staples store, online at staples.com®, or by phone at 800-333-3330 by the expiration date printed on your reward. Rewards are not redeemable for cash. Staples is not liable for unclaimed or expired rewards. Staples Rewards® cannot be redeemed for or applied against cash, taxes, credit remittance, shipping charges, custom printing orders placed online, promotional products, any purchases made on design.staples.com, documents.staples.com, design.staples.com/promotional-products/, gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrial(sm) purchases, purchases made on staplesmobile.com, or purchases on third-party websites. Rewards earned after application of all promotions, coupons, rewards redeemed, and instant savings, and are not earned on taxes and shipping charges. (To the extent that product-specific coupons were applied pro rata in a transaction in the past for the purposes of calculating qualifying purchase amount(s) for Rewards, this means such coupons were proportionately allocated across all items purchased in a given transaction). Rewards are not available to Staples Advantage® customers or to Staples® employees. The sale, barter or transfer of rewards, except by Staples, is expressly prohibited. Abuse of the Program may result in legal action, cancellation of the member's account, exclusion from the Program, forfeiture of all rewards accrued, and liability for past rewards redeemed. If reward is not redeemed in full on in-store purchase, a one-time-only coupon with the expiration date of the original reward will be printed for any remaining balances of $1.00 or more. No balance coupon will be given on online or phone orders. Balance coupon may be used for future store orders. Expired rewards cannot be reissued. Staples reserves the right to modify, revise or cancel the Program at any time without prior notice.

Previous months:

Rewards are issued online monthly in increments of $5. Rewards expire the last day of the month following the month of issuance, at the end of the day ET and cannot be redeemed after the expiration date. Monthly balances of less than $5 will roll over through the end of the following calendar quarter. Unissued rewards will expire at the end of the following calendar quarter, unless a qualifying purchase is made. Rewards are issued within 30 days after the end of the calendar month. Rewards may be redeemed at any Staples store, online at staples.com® with a minimum purchase of $100 or more (prior to the application of rewards), or by phone at 800-333-3330 by the expiration date printed on your reward. Recycling Rewards are not redeemable online for Base and Premier Members. Rewards are not redeemable for cash. Staples is not liable for unclaimed or expired rewards. Staples Rewards® cannot be redeemed for or applied against cash, taxes, credit remittance, shipping charges, custom printing orders placed online, promotional products, any purchases made on design.staples.com, documents.staples.com, design.staples.com/promotional-products/, gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrial(sm) purchases, purchases made on staplesmobile.com, or purchases on third-party websites. Rewards earned after application of all promotions, coupons, rewards redeemed, and instant savings, and are not earned on taxes and shipping charges. (To the extent that product-specific coupons were applied pro rata in a transaction in the past for the purposes of calculating qualifying purchase amount(s) for Rewards, this means such coupons were proportionately allocated across all items purchased in a given transaction). Rewards are not available to Staples Advantage® customers or to Staples® employees. The sale, barter or transfer of rewards, except by Staples, is expressly prohibited. Abuse of the Program may result in legal action, cancellation of the member's account, exclusion from the Program, forfeiture of all rewards accrued, and liability for past rewards redeemed. If reward is not redeemed in full on in-store purchase, a one-time-only coupon with the expiration date of the original reward will be printed for any remaining balances of $1.00 or more. No balance coupon will be given on online or phone orders. Balance coupon may be used for future store orders. Expired rewards cannot be reissued. Staples reserves the right to modify, revise or cancel the Program at any time without prior notice.
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