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Walmart cancelling Black Friday iPhone + $300 gift card orders

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MadDid this happen to anyone else? Placed an order Thursday, received confirmation. Today Walmart emails me that the order is taking more time than expected, and if I don't receive the phone tomorrow the order will be cancelled.

Called Customer Service, and since my item hasn't shipped yet there's no way it arrives tomorrow. They won't extend 12/4 deadline, even though they're in the process of acquiring more product. I was told they had more orders than expected, and even confirmed orders could be canceled unilaterally by the company. However, I was welcome to place a new order, but it won't come with the $300 gift card.

Definitely seems like Walmart is trying to avoid having to honor the $300 gift cards.
Created 12-03-2019 at 05:00 PM by llnyc
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L99: SDphiliac
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#2
Quote from llnyc
:
MadDid this happen to anyone else? Placed an order Thursday, received confirmation. Today Walmart emails me that the order is taking more time than expected, and if I don't receive the phone tomorrow the order will be cancelled.

Called Customer Service, and since my item hasn't shipped yet there's no way it arrives tomorrow. They won't extend 12/4 deadline, even though they're in the process of acquiring more product. I was told they had more orders than expected, and even confirmed orders could be canceled unilaterally by the company. However, I was welcome to place a new order, but it won't come with the $300 gift card.

Definitely seems like Walmart is trying to avoid having to honor the $300 gift cards.
Considering the debacle with the Apple Watch, this seems actually even worse. Unfortunately unless it gets media attention it may get swept under the rug. You may actually want to seriously consider looking for the Apple Watch news stories and reaching out to that media with your info.
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#3
It might just be an unintended automated email, but if they do try to cancel orders, it will get very ugly for them.
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#4
Quote from eryeal
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Considering the debacle with the Apple Watch, this seems actually even worse. Unfortunately unless it gets media attention it may get swept under the rug. You may actually want to seriously consider looking for the Apple Watch news stories and reaching out to that media with your info.
Thanks... I will do that.
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#5
This is the email, which I received today.


Your order is delayed.
Please accept our apologies.
Hello NAME,

We're sorry, but there may be a delay getting you the item(s) shown below. We're locating more of them, and will ship them as soon as they're available.

If we can't deliver the item(s) by Wed, Dec 4, we'll cancel the order and process a refund. You can track order status in Your account.

We're sorry for the inconvenience - we'll do better next time.

Order Number: REMOVED

Sincerely,

-Your Walmart Customer Care Team
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#6
Quote from ionlyplaybops2
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It might just be an unintended automated email, but if they do try to cancel orders, it will get very ugly for them.
The email was terrible enough, but customer service over the phone was appalling.
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#7
File a complaint with bbb. Doesn't hurt to try. I've filed a complaint against Walmart and they addressed the issue quickly.
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#8
I believe there are many (myself included). Look through the original deal thread... lots of cancellation reports coming in.
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#9
Quote from kanderna
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I believe there are many (myself included). Look through the original deal thread... lots of cancellation reports coming in.
I will. And I've been contacting reporters, per someone's suggestion above.
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#10
Quote from kanderna
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I believe there are many (myself included). Look through the original deal thread... lots of cancellation reports coming in.
Sorry you're in the same boat.
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#11
Quote from carriec1132
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File a complaint with bbb. Doesn't hurt to try. I've filed a complaint against Walmart and they addressed the issue quickly.
Thanks, I will.
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#12
Quote from kanderna
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I believe there are many (myself included). Look through the original deal thread... lots of cancellation reports coming in.
Where's the original thread?
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#13
Quote from NFS4
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Where's the original thread?
WM Black Friday Deal
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#14
Has anyone's order been canceled so far?
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#15
Walmart is saying the cancellation emails were a "technical glitch."

https://www.businessinsider.com/w...rs-2019-12
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