Just logged into my IHG app and noticed they are offering a free complimentary night. I never received an offer like this before, and didn't do anything to get this offer, so ymmv. I do have two ihg cards already and get a free night for each, so this will be a third free night I get for 2020.
You need to claim the offer by clicking through your offers in your account, and then you can use it. The rate preference for the room shows up as "goodwill free night"
I tested a few locations and can book all high end chains, including intercontinental in New York City. There are blackout dates and I'm thinking weekends are a no go at the higher in properties.
Congratulations! As a valued colleague, partner or friend of IHG, you have been awarded a Goodwill Free Night. The Goodwill Free Night must be redeemed, and stay must be completed, within the booking window dates shown.
The Goodwill Free Night is valid for one standard room night rate and applicable taxes only.
You can use your Free Nights individually or all at once. The number of nights and rooms you book cannot exceed the number of Free Nights you have earned.
After booking your Free Nights, you can add additional nights by booking a paid reservation.
Terms & Conditions
The Goodwill Free Night is valid at participating hotels in the IHG® Rewards Club Family of Brands and must be redeemed, and stay must be completed, within 12 months from date of issue.
The Goodwill Free Night is valid for one standard room night rate and applicable taxes only. Rooms are limited, subject to prior sale and availability of allocated resources and may be unavailable during high demand periods.
The Goodwill Free Night may not be transferred, extended beyond the expiration date, redeemed for cash, or credited for points. Individual hotel's cancellation policy applies to the use of the Goodwill Free Night.
Cancellation fees apply if cancellation is made outside of the hotel's cancellation time period. Goodwill Free Night rules and regulations are subject to change.