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Be cautious using Lowes gift cards for clearance items

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I had a Lowes gift card that I used for a YMMV kinda purchase and when I showed up to the store, the item was damaged. Instead of a new gift card I was refunded store credit which I could not use online.
Created 01-03-2020 at 04:28 PM by hgelpke
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Joined Aug 2014
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#2
Check their policy. You might need to contact Lowes corporate.
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Joined Oct 2012
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#3
This practice has been in place for many years. Walk away from Lowe's. Let your wallet do the talking.
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Joined Sep 2016
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#4
All gift card returns revert to store credit. It's been like that for sometime now.
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Joined Aug 2007
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#5
yep. be careful with lowes and home depot gift cards.

refunds turn into store credit which have a ton of restrictions
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Joined Dec 2006
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#6
Store "cancelled" my ymmv order without notification by changing the quantity of the order from 1 to zero, but my GC was charged for the order. Tried calling the store about 15 times over the course of a few days; no one would pick up until almost a week later. They then stated the order was cancelled and my GC was not charged. It was charged.

The store (20 mi away) wanted me to go in and talk to a manager initially to get a new gc. The store rep during a subsequent call said she would call corporate and take care of it to refund the GC and call me back in 20 min to confirm. She didn't call of course. I then contacted Lows customer service and they offered to place a order for a replacement GC to be sent to my house but required confirmation of the address. Two weeks later... I am allegedly finally getting a GC shipped to my house. I now need to keep track of the original GC with a balance still and a new incoming GC. If it's store credit, I'm gonna raise hell.

Customer service at Lowe's and Home Depot is awful when it comes to GCs and store credit. Making a return at Home Depot with a missing receipt is like being treated like a criminal. Receipts are automatically tracked when I use my CC tied to a pro account, but not when I use a GC.
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Last edited by flyingmonkey January 3, 2020 at 11:32 PM.
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Joined Nov 2008
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#7
Quote from flyingmonkey
:
Store "cancelled" my ymmv order without notification by changing the quantity of the order from 1 to zero, but my GC was charged for the order. Tried calling the store about 15 times over the course of a few days; no one would pick up until almost a week later. They then stated the order was cancelled and my GC was not charged. It was charged.

The store (20 mi away) wanted me to go in and talk to a manager initially to get a new gc. The store rep during a subsequent call said she would call corporate and take care of it to refund the GC and call me back in 20 min to confirm. She didn't call of course. I then contacted Lows customer service and they offered to place a order for a replacement GC to be sent to my house but required confirmation of the address. Two weeks later... I am allegedly finally getting a GC shipped to my house. I now need to keep track of the original GC with a balance still and a new incoming GC. If it's store credit, I'm gonna raise hell.

Customer service at Lowe's and Home Depot is awful when it comes to GCs and store credit. Making a return at Home Depot with a missing receipt is like being treated like a criminal. Receipts are automatically tracked when I use my CC tied to a pro account, but not when I use a GC.
Similar thing happened to me, the only way I got a new gift card was to wait for them to mail me a physical one. Took like 2 weeks
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#8
Quote from hgelpke
:
I had a Lowes gift card that I used for a YMMV kinda purchase and when I showed up to the store, the item was damaged. Instead of a new gift card I was refunded store credit which I could not use online.
Not sure what we can do but Home Depot does the same, returns store credit that cannot be used online for refunds bought by gift card.
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Joined Feb 2012
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#9
Quote from adwi
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Not sure what we can do but Home Depot does the same, returns store credit that cannot be used online for refunds bought by gift card.
I just returned something to HD that was purchased with a giftcard. They refunded me in giftcard.
But Lowes has always refunded me in the form of a store credit, for a good 5 years now.

It seems like it should illegal not to refund in the original form of payment, especially when They cancel my order due to Their error.
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