Forum Thread

All My Deal Alerts are Missing

27 14 January 21, 2020 at 10:52 PM
Help!

I opened my browser and find all my deal alerts have removed except for one. They were there earlier today viewed from my work computer and viewed yesterday on this computer.

I have logged out and clear all by cookies and logged back in. I have also tried logging in from a different browser. I'm sure I didn't remove them myself. Is there any way to bring them back or am I sol?

Thanks for any help that can be offered!

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#2
Quote from ohzon3
:
Help!

I opened my browser and find all my deal alerts have removed except for one. They were there earlier today viewed from my work computer and viewed yesterday on this computer.

I have logged out and clear all by cookies and logged back in. I have also tried logging in from a different browser. I'm sure I didn't remove them myself. Is there any way to bring them back or am I sol?

Thanks for any help that can be offered!
Hi,
I sent an email to the team about this, thanks.
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#3
This same thing has happened to me. I received a slickdeal alert in my email inbox that I decided I wanted to put on hold, but when I clicked on Change Your Deal Alert Settings, it opened a page that instead said, "Message
Alert with this ID not found, or no permission: 82188652".

So, then I just said, that's odd, and clicked on Deal Alerts to do it myself, but there are only four there, instead of I don't know, maybe 40 or so. And what's weird is that at least as recently as yesterday I was receiving email alerts on deal alerts that have been deleted from my account.

I definitely did not delete all these. But they definitely seem gone. Any help would be most appreciated.

Edit: I have used the mobile app in the past, but not today
I am using Windows 10 Pro
I haven't (yet) checked what happens if I try a different browser (than Chrome) (or if I try the mobile App)...nor have I tried clearing cookies and cache.

UPDATED EDIT: Same (only) four Deal Alerts when opened in Edge. Also on Mobile App.
Also, sneaking suspicion that the four DA's that remain may have been created or modified from within the Mobile App, but cannot verify or confirm that at all.
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Last edited by trilojan January 22, 2020 at 09:53 AM. Reason: add screenshot/provide details...
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#4
Thanks, the more details the better for the dev team when they look into this. I sent them a link to the thread.
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#5
Just a theory, here, but I have a question for the OP: the one remaining Deal Alert that you have, is there any chance that particular one was created (or modified) from within the mobile app?

I don't know this for a fact, but I only have four left, and have a sneaking suspicion that these four may have been added or modified within the mobile app, which I don't typically use, but have at times....
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#6
Mine are all missing now as well. The last deal I received was Tue, Jan 21, 9:50 PM (ET). If I click to update from that email, I receive "Alert with this ID not found, or no permission: 26453356". I then went to Deal Alerts and it shows I have none set anymore .
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#7
Quote from trilojan
:
Just a theory, here, but I have a question for the OP: the one remaining Deal Alert that you have, is there any chance that particular one was created (or modified) from within the mobile app?

I don't know this for a fact, but I only have four left, and have a sneaking suspicion that these four may have been added or modified within the mobile app, which I don't typically use, but have at times....

I don't use the mobile app, only the website on two computers and phone all using Chrome. The last alert that was remaining was I think my first alert ever made from probably a couple years ago.... and yes I was still using it. =] I think it was made on a computer, but that long ago it could have been the mobile app bc I used it for a short time before getting rid of it. But about 20-30 alerts were removed. The day it happened I hadn't modified my alerts, but I believe I did change an existing alert the night before.


At this point, I've already started recreating all my alerts. It just sucks that I know there's some I'm gonna forget.
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Last edited by ohzon3 January 22, 2020 at 04:50 PM.
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#8
Same thing here... all of my deal alerts except an old one disappeared... after 3am 1-22-20
After posting to this thread, then logging out then back in, the one old remaining alert had then been removed as well...
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Last edited by microwavedave January 23, 2020 at 12:35 AM. Reason: added information

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#9
All but 4 of mine are missing as well. I emailed support via the 'Feedback' section of the Android app. Hopefully they can fix this, it took a while to configure all of my deals set the way I like them...
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#10
Quote from ohzon3
:
Help!

I opened my browser and find all my deal alerts have removed except for one. They were there earlier today viewed from my work computer and viewed yesterday on this computer.

I have logged out and clear all by cookies and logged back in. I have also tried logging in from a different browser. I'm sure I didn't remove them myself. Is there any way to bring them back or am I sol?

Thanks for any help that can be offered!
Quote from ctr11
:
All but 4 of mine are missing as well. I emailed support via the 'Feedback' section of the Android app. Hopefully they can fix this, it took a while to configure all of my deals set the way I like them...
Quote from microwavedave
:
Same thing here... all of my deal alerts except an old one disappeared... after 3am 1-22-20
After posting to this thread, then logging out then back in, the one old remaining alert had then been removed as well...
Quote from BeerManZ
:
Mine are all missing now as well. The last deal I received was Tue, Jan 21, 9:50 PM (ET). If I click to update from that email, I receive "Alert with this ID not found, or no permission: 26453356". I then went to Deal Alerts and it shows I have none set anymore .
Quote from trilojan
:
Just a theory, here, but I have a question for the OP: the one remaining Deal Alert that you have, is there any chance that particular one was created (or modified) from within the mobile app?

I don't know this for a fact, but I only have four left, and have a sneaking suspicion that these four may have been added or modified within the mobile app, which I don't typically use, but have at times....
I can see that your deal alerts did get modified yesterday.

Can you all reply with what steps you took before noticing your deal alerts had gone?
i.e. did you create a deal alert, are you on the app, on desktop, mobile web etc.

I am going to try and recreate this on my account.

In the mean time, we can restore the deal alerts that were _modified_ yesterday, but that might not get done for a few hours (saves you having to recreate them)
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#11
Quote from thebritishguy
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I can see that your deal alerts did get modified yesterday.

Can you all reply with what steps you took before noticing your deal alerts had gone?
i.e. did you create a deal alert, are you on the app, on desktop, mobile web etc.

I am going to try and recreate this on my account.

In the mean time, we can restore the deal alerts that were _modified_ yesterday, but that might not get done for a few hours (saves you having to recreate them)
Steps I took before noticing deals were gone: I woke up this morning and usually I will have deal alerts emails in my gmail inbox, but this morning I did not have any so I checked the android SD app under Deal Alerts settings, and there I saw only 4 deal alerts were remaining.

Then, thinking it was just a SD app error, I went into my SD account on a PC and confirmed that only 4 deal alerts were remaining. I didn't do anything specific in the app settings or on a PC before the error occurred.

The last deal alert email I received was Jan 22nd 2020 at 8:24AM EST for the RAVPower 16W Solar Panel Charger.

Hope that helps! I would really like to get my deal alerts back.

By the way, I noticed on my PC on the SD website in deal alerts that there is a "Renew" button above each deal alert. Has that button always been there?
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#12
Quote from ctr11
:
Steps I took before noticing deals were gone: I woke up this morning and usually I will have deal alerts emails in my gmail inbox, but this morning I did not have any so I checked the android SD app under Deal Alerts settings, and there I saw only 4 deal alerts were remaining.

Then, thinking it was just a SD app error, I went into my SD account on a PC and confirmed that only 4 deal alerts were remaining. I didn't do anything specific in the app settings or on a PC before the error occurred.

The last deal alert email I received was Jan 22nd 2020 at 8:24AM EST for the RAVPower 16W Solar Panel Charger.

Hope that helps! I would really like to get my deal alerts back.

By the way, I noticed on my PC on the SD website in deal alerts that there is a "Renew" button above each deal alert. Has that button always been there?
Can you check the app version you have?

Inside the slickdeals app go to Profile > Click the Cog icon in the menu > scroll down to the bottom and it should say App Version: x.x​
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#13
Quote from thebritishguy
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Can you check the app version you have?

Inside the slickdeals app go to Profile > Click the Cog icon in the menu > scroll down to the bottom and it should say App Version: x.x​
App version 5.9 (the latest version of available on the Google play Store).

I'm not sure it's an app issue, as someone above said they don't even use the app but still had the same issue.
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#14
My deal alerts except one have all disappeared. I do not use the mobile app but do visit the site on my mobile phone.
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#15
thanks for you replies. We're looking into it. I will update this thread when I know more
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