Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".
I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.
$10 off a month for the next 12 month - no commitment
$100 credit on your bill - no commitment
Free channels for a few months - no commitment
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.
Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
- Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
- 2 months Premium service free
- 6 months of Showtime free
- 3 months of Starz free
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