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DirecTV customers - Free offers to stay with DirecTV

Scarface97 160 40 September 29, 2005 at 11:52 AM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 02:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

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Last Edited by bgammill July 5, 2015 at 10:43 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.
-4fit?

4/9/15 per 4fit?

-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We won't you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later


Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png

08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)

03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free

03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)

Not great, but what can you do? After 5 calls, I just wanted to get it overwith.

04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months

All promotions came with 2 years more contract.


9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment


1/9/11
new increase in prices. call for your free credits Smilie
I will call tomorrow! and let you guys know

3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.

Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.

My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)

EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract

$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT

needless to say, I'm staying! thanks OP and DirecTV

05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.

I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.


09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.

10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.

10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.

This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.

I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.

She said DirecTv is always willing to work with their customers.

This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

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Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.988

After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827

5,819 Comments

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#2281
you out of contract? I am i just said i was looking into comcast and they offered me all that right away
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#2282
We are moving and have had a 'vacation hold' on our account since 11/29.
Scheduled a new installation date of 12/26.

This particular account was started 10/2011 [churned once already]

Called the 888.DTV.MOVE number

-CSR scheduled the move and needs to charge $128. Not sure what the charge is for. The other times I have moved, there never was a cost. Does anyone know if this is new?
-She offered HBO and Skinamax for 3 mths. Don't care for either, but she didn't offer Showtime, which is what I really wanted. Asked for Showtime...no go. HBO + Cinemax only.
-Asked for the Genie...to no avail.
-Chick was pretty rude
-Looked online and she reactivated/removed the vacation hold on our account. Bill went from slight credit to owing $60.

Called Retentions.
+Upgraded to Genie, no charge
+asked for and rec'd Showtime [House of Lies, Californication, Homeland] and Starz
+wiped out $128 charge for 'Movers Deal'
+reinstated the vacation hold
+CSR was uber nice

went from super pissed to super satisfied
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#2283
Quote from kevgle4587 View Post :
you out of contract? I am i just said i was looking into comcast and they offered me all that right away

Yea, I've been out of contract for a good while. Went ahead and tried today. I already have a lot of credits off my account so I figured they couldn't help me there, but I tried.

I will be getting an Extra HD-DVR, and 2 HD-Receivers with the Whole Home DVR and 1 year of Showtime free. Only fee I have to pay is installation for $49 and of course the standard extra receiver fees.
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#2284
I got and accepted $25.00 per month for 12 months credit total $300.00 credit and didn't have to renew contract which expires in July 2013.... Good deal or no?
Reply Helpful Comment? 0 0
#2285
Quote from ASeven721 View Post :
Yea, I've been out of contract for a good while. Went ahead and tried today. I already have a lot of credits off my account so I figured they couldn't help me there, but I tried.

I will be getting an Extra HD-DVR, and 2 HD-Receivers with the Whole Home DVR and 1 year of Showtime free. Only fee I have to pay is installation for $49 and of course the standard extra receiver fees.
You forgot to mention the newly minted two year contract, you are now obligated to swallow!WinkWink
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Joined Jun 2007
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#2286
Quote from bgammill View Post :
You forgot to mention the newly minted two year contract, you are now obligated to swallow!WinkWink

Thats pretty much a given when you sign up for anything with Dish or DirecTV, especially if you know about it LMAO
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#2287
Called on my way home from work. I've been off-contract since July.

$30/mo bill credit for the next 12 months (and $3 WHDVR credit for the next three months)
free Cinema Connection Kit with free installation
Showtime free for six months
Starz free for six months

No contract extension.

Really looking to fully cut the cord and go all-streaming. This will give me time to game plan without impacting my wallet so much.
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#2288
I just called to cancel (i'm out of contract now) and the best offer they had to keep me was pretty week. No price reduction for longer than 3 months... so I confirmed i'm cancelling. Will be rid of the service in a few days barring some amazing offer if they call me back for an attempt to keep me.

edit: A rep called me this morning to try to get me to not cancel, but even though they offered more deals ($250 plus movie channels) the one year extension wasn't good enough.
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Last edited by stormz January 4, 2013 at 08:59 AM
Joined Jul 2006
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#2289
never had a problem getting deals from retention until now. First attempt was $20/mo off for a year but with a 1yr contract. Will try again later, trying to stall until the NEW DirecTV HR44 arrives.
Fresh from CES http://www.engadget.com/2013/01/0...-hands-on/
Also don't miss the freeview weekend with ALL the premium channels.
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Joined May 2006
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#2290
Quote from monkeybiz View Post :
never had a problem getting deals from retention until now. First attempt was $20/mo off for a year but with a 1yr contract. Will try again later, trying to stall until the NEW DirecTV HR44 arrives.
Fresh from CES http://www.engadget.com/2013/01/0...-hands-on/
Also don't miss the freeview weekend with ALL the premium channels.
Any idea when they will start using the H44 for new installs? I am on a 6 month uverse promo and am hoping to switch to DTV once that is over.
Reply Helpful Comment? 0 0
#2291
What do all you DirecTV users do for internet? I loved and miss my DirecTV. After about 10 years, I've been on a wire for about the last 3. Fios is just so much cheaper bundled with internet and TV. How are you all getting good internet and DirecTV for comparable price?
Thanks in advance!
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#2292
Quote from namlook View Post :
Any idea when they will start using the H44 for new installs? I am on a 6 month uverse promo and am hoping to switch to DTV once that is over.
no date announced but 6 months sounds feasible. Says free for new customers but they better start treating their loyal old timers better. Way back we had to run coax up to the satellite. Wink
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#2293
Quote from stormz View Post :
I just called to cancel (i'm out of contract now) and the best offer they had to keep me was pretty week. No price reduction for longer than 3 months... so I confirmed i'm cancelling. Will be rid of the service in a few days barring some amazing offer if they call me back for an attempt to keep me.

edit: A rep called me this morning to try to get me to not cancel, but even though they offered more deals ($250 plus movie channels) the one year extension wasn't good enough.
Did you have the service turned off for them to call? Or did you give a disconnect date in the future?
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#2294
Quote from huskersbite View Post :
What do all you DirecTV users do for internet? I loved and miss my DirecTV. After about 10 years, I've been on a wire for about the last 3. Fios is just so much cheaper bundled with internet and TV. How are you all getting good internet and DirecTV for comparable price?
Thanks in advance!
I am paying $20 per month to AT&T for a "Dry" DSL Line. For phone I have an Ooma Hub system that costs NOTHING per month. I am paying ~ $72.00 per month for Directv with HR34, HR24 and two H-25's. Tthat rate WILL GO UP in August, unless I cancel and pay the $240 ETF, which is exactly what I did in 2012. This year??? Depends on what retentions will offer me in lieu of paying them off and either moving to Comcast, Dish or Uverse which are my three other available choices.

There is an ad at the top of the page as I type this that offers Comcast Internet Phone and TV for $94.85 per month. Such a Deal but it costs 85 cents more than I am paying NOW!!

Edit added the link to the Comcast offer:

http://business.comcast.com/Landi...0-52032905
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Last edited by bgammill January 9, 2013 at 01:42 PM
#2295
Quote from monkeybiz View Post :
never had a problem getting deals from retention until now. First attempt was $20/mo off for a year but with a 1yr contract. Will try again later, trying to stall until the NEW DirecTV HR44 arrives.
Fresh from CES http://www.engadget.com/2013/01/0...-hands-on/
Also don't miss the freeview weekend with ALL the premium channels.
I hate to be a 'told you so' but....

http://slickdeals.net/forums/showpost.php?p=53866212&postcount=942
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