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DirecTV customers - Free offers to stay with DirecTV

Scarface97 40 September 29, 2005 at 12:52 PM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 03:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

5,232 Comments

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#31
thanks! will give this a try later.
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#32
3 more HD channels added today. Total count of national HD is at 95 channels with more coming after successful launch of DirecTV 11 satellite.

ESPN News HD, Disney HD, and Toon Disney HD. Whee
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#33
Quote from Tonedeaf View Post :
3 more HD channels added today. Total count of national HD is at 95 channels with more coming after successful launch of DirecTV 11 satellite.

ESPN News HD, Disney HD, and Toon Disney HD. Whee
awesome....
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#34
OK, so I called in to DirecTV to see what kind of deal I could get on the HR21 receiver.
The first guy I spoke to played hardball and didn't want to budge off the price of $199 plus $19.99 for shipping.
I called right back and got another guy who also didn't want to budge, but was at least nicer than the first guy.
They swore up and down that they don't give out that receiver for any less than that, which I know is BS.
I asked to be transfered to the Retention Department and I was still offered the receiver at the same price, but this time with a $10 credit for 12 months (I'm already getting a $10 monthly credit) and the HD Extra Pack (which runs at $4.99/month) free for another 3 months (I had already been offered it for free for the past 3 months).
So all in all, I was able to get an OK deal for the receiver.
Not a great deal, but not bad considering I've only been a DirecTV customer for 6 months.
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#35
I just had my HD reciever installed. Interesting story - I was told the HD rec. would be the latest model the HR21. I was told the regular retail is $299 but I could get it for $99. with 12 months free hd service. After 4 no shows - no calls from the installation dept. it was finally installed. I was told to expect a credit on my bill of $10. per month for one year twice because of the inconvience of the no shows. When this credit did not appear on my bill I was told it would appear on the next billing cycle. It didn't - so I called again and the rep told me he could no find any such thing in the notes. Okay. when they came finally to install the receiver I asked if this was the latest model as I was told the HR21. The installer told me they do not have these in the warehouse but I was receiving the HR20 and a refurbished model at that. I called customer service and I was told there is no guarantee on the make and model you will receive. Furthermore, the majority of receivers that are installed are refurbished. I questioned why would I pay full price for a refurbished unit and I was told these are not purchased units but all units that you pay for are leased units and are to be returned after use. Be careful - what you think you are getting probably isn't what you agreed to or paid for. Mad
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#36
Quote from RVD26 View Post :
OK, so I called in to DirecTV to see what kind of deal I could get on the HR21 receiver.
The first guy I spoke to played hardball and didn't want to budge off the price of $199 plus $19.99 for shipping.
I called right back and got another guy who also didn't want to budge, but was at least nicer than the first guy.
They swore up and down that they don't give out that receiver for any less than that, which I know is BS.
I asked to be transfered to the Retention Department and I was still offered the receiver at the same price, but this time with a $10 credit for 12 months (I'm already getting a $10 monthly credit) and the HD Extra Pack (which runs at $4.99/month) free for another 3 months (I had already been offered it for free for the past 3 months).
So all in all, I was able to get an OK deal for the receiver.
Not a great deal, but not bad considering I've only been a DirecTV customer for 6 months.
Yeah I was able to get the same deal and starz free for 3 months. Although I ended up going to costco to get since it's cheaper and I don't have to wait for it in the mail.

Not bad I guess considering I got a free hr20 this past july.
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#37
Exactly what is this retention department? I need another HD DVR, just got my 1st installed last month for 99$+3 months of HBO. Anyone think I can squeeze out any more this time?
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#38
Retention department is basically a Tier 2 customer service rep. They are there to try and stop folks from cancelling service. They have more latitude on what and how much to offer each customer. The best deals are always from retention.
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#39
Quote from smass View Post :
I called yesterday to find out about an HD receiver. I have been with them for 10 years and have 3 regular receivers and a TIVO receiver. They offered me the HD receiver $99 after I told them I was considering moving to Time Warner where the HD receiver is free.

This is still not good enough for me - I refuse to pay for the freaking HD receiver - anybody had any luck getting one free or am I just dreaming?

I called a few months ago and was able to get the following:

- Free HD DVR
- $10 off for 12 months
- HD package free for 12 months

So it is possible to get the HD receivers or DVR for free, but you may have to give up some premium channels or extra receivers to get the HD.
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#40
Not sure if this was already mentioned but if you have been a member for quite some time, mentioning this fact only helps the cause. They were trying to charge me $100 for moving twice within a 6 month period (which was only by a week or so), and when I mentioned the possibility of canceling, the supervisor started by saying that he saw I was a member for over 10 years etc etc, and this seemed to help quite a bit. I wish I had included that info to the first rep i talked to, might have prevented an extra phone call.
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#41
Just got off the phone with direct tv. We were only one year into our contract so we had a full year left but here is the deal we got :

1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

We called and the first person we talked to did not want to give us anything. Got switched to a second person who would not give us anything. Finally got a supervisor the third time around and got the above offer. I thought $99 for two HD DVR's was pretty sweet along with all the other discounts I am a happy camper.

Good luck to everyone getting this deal.

Chris
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#42
Warning! When any current customers upgrade to HD service, they are automatically signed into a two year agreement. This two year agreement runs from the date of the upgrade. Also new customers that get the HD service are subject to this 2 year agreement with out knowledge and consent to it.
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#43
Quote from zippycal View Post :
Just got off the phone with direct tv. We were only one year into our contract so we had a full year left but here is the deal we got :

1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

We called and the first person we talked to did not want to give us anything. Got switched to a second person who would not give us anything. Finally got a supervisor the third time around and got the above offer. I thought $99 for two HD DVR's was pretty sweet along with all the other discounts I am a happy camper.

Good luck to everyone getting this deal.

Chris
That is a really good deal, I need to call them and try again. I have less than a year left on my current contract (like 7 months). About getting the new DVR with VOD, there is no such thing. Both the HR20 and HR21 get VOD, all it is is a firmware upgrade to allow it. The HR20 is the better of the 2 recievers though, the HR21 is more of a budget model without antenna, and I forget the other diffences.
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#44
Quote from kiki06 View Post :
Warning! When any current customers upgrade to HD service, they are automatically signed into a two year agreement. This two year agreement runs from the date of the upgrade. Also new customers that get the HD service are subject to this 2 year agreement with out knowledge and consent to it.
This is nothing new. But thanks for reminding everyone anyway.
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#45
Quote from kiki06 View Post :
Warning! When any current customers upgrade to HD service, they are automatically signed into a two year agreement. This two year agreement runs from the date of the upgrade. Also new customers that get the HD service are subject to this 2 year agreement with out knowledge and consent to it.
As rbreding mentioned, this is not new. Most CSR's do mention the 2 year commitment when you get HD services with them. Everytime I have upgraded one of my many receivers I get the whole spiel about restarting my commitment with them. Never been an issue to me.
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