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Existing T-Mobile Customers: Apple iPhone (various) w/ Eligible iPhone Trade-In EXPIRED

Up to $350 Off
via 24-Monthly Bill Credits
+207 Deal Score
366,596 Views
T-Mobile offers Eligible Existing Customers of 2+ Years: Up to $350 in Bill Credits divided up and applied over 24 months towards an eligible Apple iPhone Smartphone (11, 11 Pro, 11 Pro Max, XS, XS Max or XR) when purchased via 24-month Equipment Installment Plan on a postpaid plan when you Trade-In an Eligible Apple iPhone Smartphone (6, 6+, 6S, 6S+) and mention promo code T298 ("2020 Apple Trade Promo 10") via Customer Service Phone Call or Online Chat. Thanks silverplasticware

Note, eligible iPhone 6 series smartphone must be in good/working condition to receive full credit. Must be on an Equipment Installment Plan (EIP) on a qualifying line of service. iPhone 6 series smartphones which have not been active on your account for at least 2 years may not be eligible for trade-in.

If you cancel wireless service, credits may stop & remaining balance on required finance agreement may be due.

Eligible Smartphone Trade-In (In Good Condition; trade-in may not be eligible if smartphone has not been active on your account for at least 2 years)
  • Receive $350 total in Bill Credits applied over 24 months when you trade one of the following eligible devices:
    • iPhone 6
    • iPhone 6+
    • iPhone 6S
    • iPhone 6S+
Trade-In Credit from above are valid towards:
  • iPhone XR 64GB
  • iPhone XS 64GB
  • iPhone XS Max 64GB
  • iPhone 11 64GB
  • iPhone 11 Pro 64GB
  • iPhone 11 Pro Max 64GB
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Editor's Notes & Price Research

Written by

  • Offer is valid through 6/21. Tax on pre-credit price due at sale. See full terms here (under "2020 Apple Trade Promo 10").
  • Please refer to the forum thread for additional details/discussion. -StrawMan86

Original Post

Written by
Edited June 14, 2020 at 04:15 PM by
*** NEW LINE ACTIVATION IS NOT REQUIRED ***

I was chatting with a T-Mobile rep, and they told me about this promo that starts 6/12:

"For a limited time in all markets, customers with 2 or more years tenure with T-Mobile can get up to $350 off (via monthly Recurring Device Credits (RDC)) when you purchase an iPhone XS, XS Max, XR, 11, 11 Pro, or 11 Pro Max on EIP and trade in an iPhone 6, 6+, 6S, or 6S+ device. There will be no marketing support for this offer."

IMPORTANT: The name of the promo is 2020 Apple Trade Promo 10 (w/ promo code T298) and runs from 6/12 through 6/21. You must talk with a T-Mobile rep (either via phone, chat, or possibly in-person as well) in order to take advantage of this offer. Mention the name of the promo to the rep. Offer details can be viewed here [t-mobile.com].

______________________________________________________________

UPDATE #1:
  • I talked with a rep on the phone today (6/12), and they processed my order. I had to electronically sign a document to finalize my order, and then I received confirmation of my purchase (e.g. iPhone 11 on an equipment installment plan).
  • The rep assured me that all the necessary steps had been taken to take advantage of this promo, but I won't receive confirmation of the promo itself until 48 hours after my purchase.
  • Note also that you will owe sales tax on the phone upfront (e.g. for my state, it is about $55 on a 128GB iPhone 11). The rest will be billed monthly (e.g. $31.25/month for 24 months for a 128GB iPhone 11). That price will be reduced by about $14.58/month ($350 / 24 months) once the monthly bill credits kick in (in 2-3 billing cycles).
  • The rep I talked to today said this might be a promising sign of more future deals for existing customers that don't require adding a new line. I only came across this deal by chance, so it hopefully it will be better advertised in the future.
UPDATE #2:
  • I was initially told that the promo would not be advertised online. However the promo is now visible on this page [t-mobile.com] (2020 Apple Trade Promo 10).
______________________________________________________________

FAQ

NOTE: This is just what this rep told me. If you're unsure of anything, definitely double-check with another T-Mobile rep.

Q: Do I need to add a new line to get this promo?
A: No.

Q: How do I get this promo?
A:
You must process the order with a rep via phone (this is what I did) or chat. It is possible that you may be able to go to a store as well and do it in person, but I can't confirm that. Either way, to my knowledge there is no way to take advantage of this promo through their website.

Q: Does everyone qualify for this promo?
A: If you haven't been a T-Mobile customer for at least 2 years, then you do not qualify. Even then, a couple people have reported that they have been a customer for over 2 years and still didn't qualify. Speculation suggests that it may be because they already took advantage of another promo recently or their plan is not qualified (not sure which plans exactly are disqualified). Double-check with a rep to make sure you qualify.

Q: How do I trade in my old iPhone?
A: You will need to send in your old iPhone via mail. The new iPhone will come with shipping labels to send in your old iPhone.

Q: How soon do I need to trade in my old iPhone?
A: You will need to trade in the old iPhone within 7 days of receiving the new iPhone. I was told that you can still send it in after 7 days, but the process becomes much more difficult (not sure how exactly).

Q: The promo says "up to $350 off". In what scenario would I get less than $350?
A: If you trade in an iPhone 6/6+/6s/6s+ and it passes their inspection (no cracks/water damage, powers on, overall in decent condition), you will get the full $350 credit, regardless of capacity (16GB, 32GB, 128GB, 256GB) or color. If it doesn't pass their inspection, you will get $0 (in which case, you should be able to either have them recycle it or send it back to you, probably for a fee). In other words, you will either get $350 or $0.

Q: What if the iPhone I'm trading in is locked to another carrier?
A: If the iPhone is locked to another carrier like Sprint, AT&T, Verizon, etc. then it is NOT eligible for trade in until you call the carrier and get it unlocked. It is only eligible if it is either unlocked or locked to T-Mobile. (I'm not sure what the eligibility would be if it's locked to a T-Mobile MVNO like Metro)

Q: How do I know if my phone is in good enough condition to trade in?
A: You can bring your phone into a T-Mobile store and an employee will be able to determine if it's eligible for trade-in.

Q: How do I know if I'm getting the promo?
A: You won't immediately receive confirmation of the promo. However a followup confirmation email should be sent to you within 48-72 hours after placing the order with a rep. If it doesn't, it would best to contact a rep to double-check the status.

Q: When will the credits begin to show up on my bill?
A: The credits should begin to appear no later than 3 billing cycles after you trade in your old iPhone. I was told that it will most likely appear after 2 billing cycles. If, for example, your credits start to kick in on billing cycle #3, you will also receive credit for billing cycle #1 and #2 on the same statement.

Q: What happens if I'm already receiving monthly bill credits?
A: Any existing bill credits should not be affected. For this promo, you get new monthly bill credits and still receive the old monthly bill credits as well. I do not have a definitive answer for this. In my case, I'm eligible for an early upgrade but still have 2 months of bill credits coming from an old promo. The rep I talked to said I will still receive those 2 credits. Double-check with a T-Mobile rep to make sure this is the case for you as well.

Q: What does "there will be no marketing support for this offer" mean?
A: I believe this means that the promo will not be advertised on the T-Mobile website or in stores. Not really sure what exactly this means, to be honest, since the promo now shows up on their website. I happened to find out about it by chance when I was chatting online with a rep and they let me know about it. Previously, another rep actually said it means that some trade-in promos will give you the "market value" of the phone upfront upon trading it in, but this is not one of those promos. In other words, you will receive your credit via monthly bill credits instead of upfront.

https://www.t-mobile.com/offers/p...onaloffers
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Last Edited by bcotton June 18, 2020 at 04:19 PM
Important!

I've been told by reliable T-Mobile store employees that this offer is only available to select customers that had an eligible iPhone active on a line at the time the promotion started. It sets a special flag on the account and without it you aren't technically eligible, and all eligible customers should have received a text about the offer.

-----------
This deal seems like a YMMV

Here's a post from from https://slickdeals.net/forums/showpost.php?p=138104024&postcount=738
....I used to work for T-Mobile and these sales rep including myself used to make commissions on sales. There were a lot of shady people who just processed it and then worried about it months later if the customer ever came back to complain. The system we used back then was called QUIKVIEW and essentially if the customer had a targeted offer, it would show a special marker (gold offer button in QUIKVIEW) and if your account didn't have it. There's no way to get it to populate. With that said what I'm assuming what these reps over the phone are doing is just processing your order and gaining commission and letting the next rep deal with your problems when you don't receive your promotional credits. Happens all the time.

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Featured Comments

Reading comprehension is hard, huh?
XS (OLED) has better screen than 11 (LCD).
XS has 2nd camera which helps in portrait mode, where as in 11 2nd camera is wide angle.(11 also has a portrait mode which is software based)
11 has better battery life than XS.
11 has 6.1 inch screen , XS has 5.7 inches screen.
11 has better processor than XS.
Now you decide. Smilie
Okay, Karen.

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06-11-2020 at 05:52 PM
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#5
What about the new Iphone SE
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#8
Quote from Cipher7
:
What about the new Iphone SE
I highly doubt they would give you that for $50 with trade in but we can all wish. The last promo only gave $200 as trade in
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#11
This is awesome. I still have a iphone 6 16gb
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#12
Interesting. Trade-in price is better than all previous deals. I still have a iphone 6s+ from TW
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#13
Too bad they won't take a phone locked to another carrier
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#15
Nice deal
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