We hear you and have also heard your concerns regarding incomplete orders of toner cartridges in connection with the purchase of certain refurbished imageCLASS printers made between 6/16/20 and 6/24/20. We regret any confusion with respect to this purchase. This promotion was very popular and exceeded our expectations and as a result, we have temporarily exhausted our toner cartridge supply, and so we are working hard to complete order delivery as fast as possible. Weare currently finalizing estimated shipping dates.
Everyone who made an eligible purchase will be receiving an email in the near future with more detail, but rest assured that those who made eligible purchases will receive two sets of color toner including cyan, magenta, yellow and black (for eligible color printer purchases) and two black toner cartridges (for eligible black and white printer purchases).
We appreciate your patience and your patronage, please know that we are doing everything we can to rectify the situation as expediently as possible.