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Comcast/Xfinity - Installing service tomorrow, but now I'm seeing horror stories.....

40 21 June 22, 2020 at 11:24 PM
What is the deal? Seems to be a ton of complaints about Xffinity. Last time I resided in a location they serviced, it was fantastic. Now I'm reading the horror stories. Tech is coming out tomorrow to the new property which is being renovated. It is approx. 3000 sq ft with 3 levels including basement. Heavy streaming and my son does some Xbox gaming. Should I go with ATT instead? I had planned to run my network on the Extreme package with a Netgear Nighthawk C7000 (I believe) combo modem/router. Beginning to doubt that too. It worked wonderfully in a house of similar size with Charter.

Can anyone give me some direction? I'd like to stick with Xfinity...what equipment is recommended? Or should I scrap Xfinity and go ATT? Wish Verizon Fios was available but it is not. TIA.

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#2
No problems here, been with xfinity for 10 years now. Our only other real option is DSL which isn't even comparable. I used to be a die hard Dish fan until 5-6 years ago when our LOS to the birds was being obstructed by growing trees, so rather than down the trees we just switched to xfinity for TV as well and haven't looked back.

Some of their service is YMMV, meaning it could be that parts of a town are prone to outages, maybe because of particular infrastructure. I see that in our town (some people complaining about service in certain parts) but the only time ours goes out is maybe in a huge storm (ironically last storm when we lost power, we did not lose tv/internet).

I have a SB8300 with an Asus RT-AC3200 (yikes that's nearly 5 years old now!).
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#3
Ive switched to att a few times when comcast tried upping my price but always go back to comcast. It works well, most issues are stuff that's out of their control like storms/ downed wires and it usually gets fixed pretty quick. Im very happy with comcast.
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#4
Thanks for the feedback. This confirms what I experienced the last time I lived in a neighborhood that was served by Comcast. We loved it. I just saw some comments that gave me pause due to mention of bandwidth issues speculated to be the result of Covid. We have Charter where we are now, and its actually been pretty decent to my surprise. I'm bringing the same Nighthawk Modem/Router combo to use with Xfinity. If sees any problem with the hardware I'm planning to use, I'd be interested in knowing what some alternative suggestions would be. We will be pretty heavy in our usage. I was very impressed with the C7000 combo modem/router at the current residence so I figure it will work at the new home, which is a bit smaller.
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usually a combo modem/router is a bit of a crapshoot. You have 2 devices rolled into one that is the same size as a modem, so you tend to have a lot of heat generated in a smaller space. there also has to be some compromise as far as abilities are concerned.

The modem part looks pretty good so I would see how it works but if not keep the modem part and just get a new router that is triband, if you have a lot of 5GHz devices.

My biggest issue with Comcast is the upload speed, sending pictures and video to the cloud or YouTube is slow!
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#6
Quote from komondor
:
usually a combo modem/router is a bit of a crapshoot. You have 2 devices rolled into one that is the same size as a modem, so you tend to have a lot of heat generated in a smaller space. there also has to be some compromise as far as abilities are concerned.

The modem part looks pretty good so I would see how it works but if not keep the modem part and just get a new router that is triband, if you have a lot of 5GHz devices.

My biggest issue with Comcast is the upload speed, sending pictures and video to the cloud or YouTube is slow!
Thanks. Had never used the combo modem/router before until my internet went down right before the Covid lockdown. I didn't even have time to diagnose the problem because best buy was about to close in 30 minutes, so I took a chance on it and it has been impressive at the old house with Charter. Good point about the heating consideration of the combo.
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#7
Quote from komondor
:
usually a combo modem/router is a bit of a crapshoot. You have 2 devices rolled into one that is the same size as a modem, so you tend to have a lot of heat generated in a smaller space. there also has to be some compromise as far as abilities are concerned.

The modem part looks pretty good so I would see how it works but if not keep the modem part and just get a new router that is triband, if you have a lot of 5GHz devices.

My biggest issue with Comcast is the upload speed, sending pictures and video to the cloud or YouTube is slow!
"jack of all trades, master of none" is a good way to describe the modem/router combos. Does a lot but doesn't do much all that well.
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#8
true but for parents it makes it easier to manage and troubleshoot Smilie I had one for my dad he had 3 devices in an 1100 sq ft condo.
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