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Computer connected to WIFI, but says no internet connection, Windows 10.

1,818 858 September 2, 2020 at 07:27 AM
Have an odd one that i cant seem to figure out. My daughters laptop with windows 10 looses the internet connection but is still connected to the WIFI network.

If i disconnect it from the network and rejoin, it connects but still says not connected to the internet.

I have:
Done the windows help troubleshooter, no change.
Turned off WIFI and back on, no change.
Went into airplane mode and back, no change.
Turned off the firewalls in windows, no change.
Yes the router has internet as other devices are fine.
Removed the SSID from the list and let it re-add, no change.

The only thing i found to resolve it is to connect to my phone hotspot and then connect back to the WIFI and that fixes it.

I dont want to have to do this each time, there has to be something i am missing, happened a few times now.

Any ideas? this one has me a tad stumped.

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#2
I've had a similar issue with one device in my house on occasion. Try unplugging the wifi router for 30 seconds. Also restart the laptop. If this doesn't work, try upgrading the driver for wifi on that laptop.
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#3
Check if you have a VPN service connected as sometimes that will cause windows to show no internet connection when it really has one.
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#4
Type NETWORK RESET in the "Type Here To Search" box and reset the network?
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#5
Quote from freshsqueezed
:
I've had a similar issue with one device in my house on occasion. Try unplugging the wifi router for 30 seconds. Also restart the laptop. If this doesn't work, try upgrading the driver for wifi on that laptop.
Thanks, router was rest, no change. also laptop has been powered off since with no change. will see if here is a driver update.
Quote from YanksIn2009
:
Check if you have a VPN service connected as sometimes that will cause windows to show no internet connection when it really has one.
No VPN.
Quote from ccdeviney
:
Type NETWORK RESET in the "Type Here To Search" box and reset the network?
Will give it a shot also. But pretty sure this is what the Windows troubleshooter did already.
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#6
Quote from mikeyz
:
Thanks, router was rest, no change. also laptop has been powered off since with no change. will see if here is a driver update.

No VPN.

Will give it a shot also. But pretty sure this is what the Windows troubleshooter did already.
Sorry my suggestions didn't work so far. Hopefully if there is an update wifi driver that will do the trick. If still doesn't work after that, go to the windows start button and type in device manager, then under network adapters uninstall the wireless driver, then restart the computer and it will auto install the driver again. Hope this helps.

And if it still doesn't work, if you have access to your wifi router settings look under attached devices and try removing a few of them. Some routers have a limited number of devices that can connect at once, and I find that occasionally fixes the issue. While in there update the router firmware if it shows there is an update available, as that is always good for security and best functioning of the device.
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Last edited by freshsqueezed September 2, 2020 at 08:56 AM.
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#7
Quote from mikeyz
:
Thanks, router was rest, no change. also laptop has been powered off since with no change. will see if here is a driver update.

No VPN.

Will give it a shot also. But pretty sure this is what the Windows troubleshooter did already.
It will say it will reboot in 5 minutes...let it do that.
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#8
Do you know if you are connecting to a 5 or 2,4Ghz network do you have a mesh router?
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#9
Had a very similar problem a few years back with my brand new laptop.

After bringing it in for service (they found nothing wrong) spoke to the techie and he mention that he's seen the problem when multiple WIFIs are available. He told me to find a channel not be used by others and change your router from multiple channels to a channel not being used by my neighbors. I used inSSIDer software (which was free at the time), did have to do the same thing for my brother a few months later.

Found this which explains what's happening better than I did-
https://www.howtogeek.com/197268/...ng-system/
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Last edited by Red55 September 3, 2020 at 03:45 AM.
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#10
forget the connection and try again
command prompt, type ipconfig /all whats the gateway address, whats the first 3 digits of the ipv4 address
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