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Lenovo Legion 5i, 15.6" FHD IPS 144Hz, i7-10750H, GeForce RTX 2060 6GB, 16GB, 1.5TB HDD+SSD, Win 10 Home - $1149.99 + FS

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Lenovo Via Newegg has Lenovo Legion 5i, 15.6" FHD IPS 144Hz, i7-10750H, GeForce RTX 2060 6GB, 16GB, 1.5TB HDD+SSD, Win 10 Home on sale for $1149.99.

https://www.newegg.com/p/2WC-000J...HRCBPG8962
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#2
Is this considered a gaming laptop or a good laptop for editing videos ?
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#3
This Laptop deal is good but the Walmart version of the same laptop with 500 nits Dolby HDR 240 Hz display at the same price is a way better deal. The price is exactly same except Walmart version is lacking the 1TB HDD.
However, I think most people will appreciate a 500 Nits 240 Hz Dolby HDR display over 1TB HDD which can be easily added by spending $30. In fact not having the HDD gives the option for going with a second M.2 SSD as well.
https://slickdeals.net/f/14396243-lenovo-legion-5-15-6-fhd-500-nits-240-hz-ips-i7-10750h-rtx-2060-16gb-ddr4-512gb-pcie-ssd-win10h-1149-f-s
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#4
Quote from joshxx22
:
Is this considered a gaming laptop or a good laptop for editing videos ?
This Laptop can be used for editing videos as it has a good quality panel. However, check the link I have posted above. That has even a better and brighter screen than this and costs exactly same.
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#5
I got the Lenovo 5 17" on a SD a week two weeks ago. It lasted 4 hours before failing. But those things can happen. What was beyond galling is the insane incompetence of Lenovo customer service. After working with a tech support for 2 hours on Sunday (10/4), she finally said to call Monday morning to get a replacement sent. Good deal--so I called Monday morning and got a replacement number. Beyond the hour on hold, it was fast and easy. They told me that I would hear from them via email in 3-5 hours and a replacement would be sent out the next day. Excellent!

That is where everything devolved into sheer hell. I made 13 calls to Lenovo tech support, customer service and post sales support and EVERY damn time, it was at least an hour wait on hold. The CS reps apologized endlessly and yet could not or would not do anything to help me to find out the status of my replacement and why it was taking so long. It turns out that it was cancelled on Wednesday for a reason no one could tell me and a supervisor (trying to get one of those will cost you 1.5 - 2 hours on hold each time and I spoke to of them!). Three different supervisors guaranteed me that I would hear back from them later in the day or the next morning and not a one EVER contacted me again.

In the end I was literally begging for help, pleading. I spent over 18 hours on hold or talking to someone at Lenovo trying to get a laptop to me that actually works. In the end, on last Friday, after being on hold waiting for a CS rep simply to take my call for 3 hours and 13 minutes, I had enough. I finally just told her to send me a return label so that I can get my $1200 for their 5 lb paperweight. IT was such a relief knowing that I will not be tethered to Lenovo's despicable CS for the next x years.

I realize CS can be bad with any IT company, but as a network admin, I had to deal with all of the big tech companies dozens of times and NEVER have I encountered such incredibly horrific support. All this to say CAVEAT EMPTOR--I would strongly urge you to avoid Lenovo. I posted my story on the Lenovo forums and others have come forward with the same horror stories. I love Lenovo laptops but I am now done with their wretched CS. If a company can't support me at the beginning of my purchase, it will only get worse.

Please make a wise choice.
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Last edited by dhslocum October 12, 2020 at 11:16 AM.
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#6
Quote from Suryasis
:
This Laptop deal is good but the Walmart version of the same laptop with 500 nits Dolby HDR 240 Hz display at the same price is a way better deal. The price is exactly same except Walmart version is lacking the 1TB HDD.
However, I think most people will appreciate a 500 Nits 240 Hz Dolby HDR display over 1TB HDD which can be easily added by spending $30. In fact not having the HDD gives the option for going with a second M.2 SSD as well.
https://slickdeals.net/f/14396243-lenovo-legion-5-15-6-fhd-500-nits-240-hz-ips-i7-10750h-rtx-2060-16gb-ddr4-512gb-pcie-ssd-win10h-1149-f-s
Personally, I'd consider this a jump ball. 500 nits is very bright and it's likely that most people would be more comfortable with it dimmed unless they were using it in a very lighted place.

And no one can tell the difference, visually, between a 144 & 240Hz refresh rate. They are both faster than any game you play. Once 4K gaming becomes common, it might matter. They're both 100% sRGB and Dolby Vision.

I'd suggest the Newegg deal is better if you need the storage space for media. Of course, as you point out, there is an open slot in the Walmart model, that you could drop an HDD/SDD into after purchase.
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#7
Quote from dhslocum
:
I got the Lenovo 5 17" on a SD a week two weeks ago. It lasted 4 hours before failing. But those things can happen. What was beyond galling is the insane incompetence of Lenovo customer service. After working with a tech support for 2 hours on Sunday (10/4), she finally said to call Monday morning to get a replacement sent. Good deal--so I called Monday morning and got a replacement number. Beyond the hour on hold, it was fast and easy. They told me that I would hear from them via email in 3-5 hours and a replacement would be sent out the next day. Excellent!

That is where everything devolved into sheer hell. I made 13 calls to Lenovo tech support, customer service and post sales support and EVERY damn time, it was at least an hour wait on hold. The CS reps apologized endlessly and yet could not or would not do anything to help me to find out the status of my replacement and why it was taking so long. It turns out that it was cancelled on Wednesday for a reason no one could tell me and a supervisor (trying to get one of those will cost you 1.5 - 2 hours on hold each time and I spoke to of them!). Three different supervisors guaranteed me that I would hear back from them later in the day or the next morning and not a one EVER contacted me again.

In the end I was literally begging for help, pleading. I spent over 18 hours on hold or talking to someone at Lenovo trying to get a laptop to me that actually works. In the end, on last Friday, after being on hold waiting for a CS rep simply to take my call for 3 hours and 13 minutes, I had enough. I finally just told her to send me a return label so that I can get my $1200 for their 5 lb paperweight. IT was such a relief knowing that I will not be tethered to Lenovo's despicable CS for the next x years.

I realize CS can be bad with any IT company, but as a network admin, I had to deal with all of the big tech companies dozens of times and NEVER have I encountered such incredibly horrific support. All this to say CAVEAT EMPTOR--I would strongly urge you to avoid Lenovo. I posted my story on the Lenovo forums and others have come forward with the same horror stories. I love Lenovo laptops but I am now done with their wretched CS. If a company can't support me at the beginning of my purchase, it will only get worse.

Please make a wise choice.
Sucks. Sorry to hear. My legion 5 has been great so far.
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#8
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Last edited by konoplya October 13, 2020 at 08:04 PM.

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This comment has been rated as unhelpful by Slickdeals users
Joined Dec 2008
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#9
Quote from dhslocum
:
I got the Lenovo 5 17" on a SD a week two weeks ago. It lasted 4 hours before failing. But those things can happen. What was beyond galling is the insane incompetence of Lenovo customer service. After working with a tech support for 2 hours on Sunday (10/4), she finally said to call Monday morning to get a replacement sent. Good deal--so I called Monday morning and got a replacement number. Beyond the hour on hold, it was fast and easy. They told me that I would hear from them via email in 3-5 hours and a replacement would be sent out the next day. Excellent!

That is where everything devolved into sheer hell. I made 13 calls to Lenovo tech support, customer service and post sales support and EVERY damn time, it was at least an hour wait on hold. The CS reps apologized endlessly and yet could not or would not do anything to help me to find out the status of my replacement and why it was taking so long. It turns out that it was cancelled on Wednesday for a reason no one could tell me and a supervisor (trying to get one of those will cost you 1.5 - 2 hours on hold each time and I spoke to of them!). Three different supervisors guaranteed me that I would hear back from them later in the day or the next morning and not a one EVER contacted me again.

In the end I was literally begging for help, pleading. I spent over 18 hours on hold or talking to someone at Lenovo trying to get a laptop to me that actually works. In the end, on last Friday, after being on hold waiting for a CS rep simply to take my call for 3 hours and 13 minutes, I had enough. I finally just told her to send me a return label so that I can get my $1200 for their 5 lb paperweight. IT was such a relief knowing that I will not be tethered to Lenovo's despicable CS for the next x years.

I realize CS can be bad with any IT company, but as a network admin, I had to deal with all of the big tech companies dozens of times and NEVER have I encountered such incredibly horrific support. All this to say CAVEAT EMPTOR--I would strongly urge you to avoid Lenovo. I posted my story on the Lenovo forums and others have come forward with the same horror stories. I love Lenovo laptops but I am now done with their wretched CS. If a company can't support me at the beginning of my purchase, it will only get worse.

Please make a wise choice.

well, that made my decision for me. thanks
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#10
Quote from joshxx22
:
Is this considered a gaming laptop or a good laptop for editing videos ?
Niether get an AMD 4800H laptop. This one is too low even for gaming.
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#11
Quote from RugerAoh
:
Personally, I'd consider this a jump ball. 500 nits is very bright and it's likely that most people would be more comfortable with it dimmed unless they were using it in a very lighted place.

And no one can tell the difference, visually, between a 144 & 240Hz refresh rate. They are both faster than any game you play. Once 4K gaming becomes common, it might matter. They're both 100% sRGB and Dolby Vision.

I'd suggest the Newegg deal is better if you need the storage space for media. Of course, as you point out, there is an open slot in the Walmart model, that you could drop an HDD/SDD into after purchase.
For showing Dolby Vision or any kind of HDR like HDR 10, you need a brighter display in the first place. 300 nots for HDR does not simply work.
And why no one can tell the difference if a game is hitting over 144 Hz, say CS Go. in 144 Hz and 240 Hz display and what does it have to do with 4K? I mean refresh rate and resolution are two different thing, you know that right?
Think a bit before posting.
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#12
Quote from dhslocum
:
I got the Lenovo 5 17" on a SD a week two weeks ago. It lasted 4 hours before failing. But those things can happen. What was beyond galling is the insane incompetence of Lenovo customer service. After working with a tech support for 2 hours on Sunday (10/4), she finally said to call Monday morning to get a replacement sent. Good deal--so I called Monday morning and got a replacement number. Beyond the hour on hold, it was fast and easy. They told me that I would hear from them via email in 3-5 hours and a replacement would be sent out the next day. Excellent!

That is where everything devolved into sheer hell. I made 13 calls to Lenovo tech support, customer service and post sales support and EVERY damn time, it was at least an hour wait on hold. The CS reps apologized endlessly and yet could not or would not do anything to help me to find out the status of my replacement and why it was taking so long. It turns out that it was cancelled on Wednesday for a reason no one could tell me and a supervisor (trying to get one of those will cost you 1.5 - 2 hours on hold each time and I spoke to of them!). Three different supervisors guaranteed me that I would hear back from them later in the day or the next morning and not a one EVER contacted me again.

In the end I was literally begging for help, pleading. I spent over 18 hours on hold or talking to someone at Lenovo trying to get a laptop to me that actually works. In the end, on last Friday, after being on hold waiting for a CS rep simply to take my call for 3 hours and 13 minutes, I had enough. I finally just told her to send me a return label so that I can get my $1200 for their 5 lb paperweight. IT was such a relief knowing that I will not be tethered to Lenovo's despicable CS for the next x years.

I realize CS can be bad with any IT company, but as a network admin, I had to deal with all of the big tech companies dozens of times and NEVER have I encountered such incredibly horrific support. All this to say CAVEAT EMPTOR--I would strongly urge you to avoid Lenovo. I posted my story on the Lenovo forums and others have come forward with the same horror stories. I love Lenovo laptops but I am now done with their wretched CS. If a company can't support me at the beginning of my purchase, it will only get worse.

Please make a wise choice.
Well, that sucks, but why did you bother going through the tech support instead of returning it to the point of sale and getting a new one?

My experience with Lenovo has been great, at least much better than Dell/HP or Toshiba. I went through few Thinkpad/Yoga/X1 with my employer and have few that I bought my family members - no regrets.
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