Forum Thread

iOS App crashes on launch from Notifications.

40 10 November 15, 2020 at 10:21 AM
Been going on for about a month.
Clicking on Notification in iOS (previously on my 11Pro, now on my 12Pro), the app always crashes (tries to launch and then crashes out to Home Screen).
I've deleted and reinstalled the app—same thing.
Very annoying bc the notification ends up disappearing.

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Joined Apr 2014
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Web Dev
#2
Hi Alexander,

I saw your post in another thread but just wanted to make sure I responded here as well.
We are aware of the new crashes and we think we have a fix for it, so it'll be included as part of our next release, which should be coming out soon.
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Joined Apr 2014
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#3
Just wanted to give you a status update. We just released a new hotfix version, 5.26.3, on the App Store this morning that fixed freezing issues on iPhone 12s and some of the top crashes. Give it a try and let me know if you're still running into any issues or crashes with this version.
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Joined Jan 2013
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#4
Quote from sanv725
:
Just wanted to give you a status update. We just released a new hotfix version, 5.26.3, on the App Store this morning that fixed freezing issues on iPhone 12s and some of the top crashes. Give it a try and let me know if you're still running into any issues or crashes with this version.
Thanks for your replies.
Launching from notifications - has not caused crashes lately.
However, this morning, I launched the app from the home screen (iPhone 12 Pro), and it immediately crashed.
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