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Edited November 25, 2020 at 04:58 PM by
Renewed Bird ES4-800 Electric Scooter - $199 @ Walmart - New price came down from $299

https://www.walmart.com/ip/Renewe.../688830873
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Community Wiki

Last Edited by xken February 18, 2021 at 08:38 PM
Here are some answers to some FAQs.

  • Yes, some individuals cannot connect to the Segway app (BT issues), others are lucky and are able to do this. This seems to be dependent on the dashboard that was placed on when refurbishing these. If you have a blinking bluetooth icon on your dash, that means you were lucky, pair it through the app, NOT your phone's bluetooth setting
  • If you temporarily see a BT icon flashing and it goes away, you need a new dashboard or send out your current one to be flashed
  • Yes, FW gets stuck at 47% when trying to update
  • Want to switch between MPH and km/h? Download the Nine Dash app (Android only)
  • Want to change the lights on the deck/board? Download M365 Tools (Android only)
  • Yes, there are individuals who can't see the charging % update in real time while it is charging, likely due to not having BT enabled dashboard
  • For those who want to fix the BT issues, you may have to flash your current dashboard (if the circuit board in yours is purple, there is currently not a ton of information on those, so you may have to order another one to flash) in order to enable BT or buy an OEM dashboard if you don't have the skills/knowledge to do the prior way. You can also purchase a flashed aftermarket one. Click the link below for a tutorial if you want to flash it yourself

https://www.scooterhacking.org/fo...c.php?t=15

Here's a reputable site that offers dashboard flashing. I've had a few conversations with one of the owners and just confirmed that if you have a purple circuit board when you take your dash off, you cannot flash this and will have to purchase another dash that can be flashed or a pre-flashed one (which they also sell).

https://www.bananascience.net/pro...ng-service
  • Is there a way to fold it? No, but it is very simple and quick to disassemble it if you need to transport it, only 4 security torx bolts holds the stem to the deck/board

I also contacted the company that renews/refurbishes these about the issues and this is their reply
  • The ES4-800 Bird manufacturer has not developed a customer based mobile phone app for this model.
  • The Segway ES1 app IS NOT compatible with the ES4-800 Bird scooter but you may get some limited functionality from the app.
  • The Bluetooth function is used only by the factory to upload unit operational firmware to the ES4-800 Bird scooter.
  • The unit has been hardcoded to run in "S"ports mode / full speed range. You cannot switch to the other limited speeds 1 & 2.
  • There are two version of dashboards used by the manufacturer, some of the ES1-300 units have dashboards that display the Bluetooth logo and some do not.

SOLUTION TO REGAIN RETAIL FUNCTIONALITY BACK (most)
  • Purchase an aftermarket dashboard on Amazon (any of them should be fine, they're just rebranded) (easiest way, you can also flash your dash if you have a green board with stlink, if you don't know what this means, just purchase another dash)
  • After re-installing, download the Segway application. Make sure you have bluetooth and location on and pair the scooter through the app, not through your phone's setting. Update FW. So far, BMS updates fail with aftermarket, not confirmed yet if it succeeds with an OEM dashboard (it is now confirmed that BMS updates will successfully update with an OEM dashboard)
  • Next, follow the instructions below to regain retail functions like speed mode and derestricting your scooter's speed back to retail (~18 mph).

    1. On a Windows PC with bluetooth install Ninebot-Flasher by majsi from the Microsoft Apps Store
    2. Connect to the Ninebot ES2/ES4 and in the white box, type your serial number in with one change, change the fourth character to a T. So, for example, N2GRDXXXXX to N2GTDXXXXX
    3. With the cursor in the field press Ctrl-Alt-A
    4. Press the Write ESC Sn button

    There are other programs you can use to change the SN, here's another one (I personally haven't used it, so can't give instructions)
  • Ninebot IAP, an alternative to Ninebot-Flasher (PC/Windows only). For people who are unable to use Ninebot-Flasher in their current Windows 10 OS (it failed to connect to my scooter), Ninebot IAP worked for me.

    1. Go to https://iap.scooterhacking.org/get
    2. Click "DOWNLOAD SETUP X86" and install it on your PC
    3. Launch program, click "Start scan" to find your scooter's name and bluetooth id, then click "Connect"
    4. After successful connection, click on "Tools" tab, then "Change SN" button, a mini popup window will appear
    5. Type in your serial number in with one change, change the fourth character to a T. So, for example, N2GRDXXXXX to N2GTDXXXXX
    6. Click "OK". Quick note: you might have to do this once or twice. Windows threw some random error on my first try.
    7. Disconnect scooter and connect it back to your Segway app and check your scooter's serial number, it should be changed.

    The Segway app will treat this as a new scooter and will send you through the intro again (warnings about safety, etc.). You'll noticed that in the Select Device dropdown menu, you'll see two scooters with the same bluetooth id but different scooter thumbnails - and they both can connect to the same scooter! One is full featured (with ES2 designation, at least for me) and the other, limited featured (before serial was changed). I'd recommend unlinking both, and just link to the scooter again to always connect to the scooter with all features available.

    For those that followed all the steps above and got everything updated but still unable to access the lighting effects and unlocked speed, it could be your control board.
    In my example, after following all the steps with an OEM Dash, my dropped down showed "Kickscooter E45D". Swapped out the control board and followed all the steps again and saw ES2 in the drop down and everything was unlocked.

OEM DASH UPDATE

For those waiting for an update with an OEM dashboard, here it is.

Those who purchased an aftermarket dash could not update the BMS. but had access to all other retail functions, with an OEM dash, I was able to update the BMS (I believe the latest is 1.4.9?). Also, someone gave me a great tip, but wanted to confirm it on my end, if you can borrow an OEM dash from someone, you can update everything and then change back to your previous dash (if you were lucky to get a BT enabled one, I believe purple boards = BT enabled), all retail functions will still remain on the scooter.

Recently found out by another individual that BMS also updates with an aftermarket dash that's been flashed with OEM FW, there are sellers on ebay who sell these, ~$30. The issue with these according to some individuals is that the BT update doesn't seem to hold after exiting the app, it looks like it succeeded, but reverts back when the app is closed and reopened.

Another finding - User reported that after updating the FW with an aftermarket dash (non-flashed), they were able to re-install their purple dash and it allowed them to update the BMS to 1.4.9.

Replacement Parts and Free Helmet

For those with missing or broken parts. I can confirm you can contact the warranty company for replacements, all you need is your receipt and send them a couple of photos for reference. I was able to get a new fender and some bolts replaced.

Email - Support@CMSwarranty
Phone - 734-365-7914

Bonus - Confirmed this still works
Don't forget, Bird will also send you a free Helmet if you used their app this last year, All you need to pay is shipping. https://www.bird.co/blog/bird-off...et-selfie/


WARNING

Do not use the electronic brake (the brake on the handlebar) to slow down while going downhill, you can potentially fry something and thus resulting in a brake failure. Use the rear brake located on the rear wheel by stepping on it or a combination of the two (slow down slightly with the rear brake and then use the e-brake), do not rely solely on the e-brake to slow down when going fast (20 mph+). The e-brake failure is likely due to the regenerative braking function this scooter has, it sends too much energy back to the circuit board and poof.
Questions & Answers BETA
Jackedandshredded asked this question on 12-04-2020 at 02:22 PM
12-04-2020 at 02:23 PM
it took me few days with so mant conflicting information to get this scooter to full potential so to save others time and money here is a quick write up on how to:
1-order a fresh dashboard on amazon this is what i ordered: https://www.amazon.com/dp/B07TSNV...UTF8&psc=1 , but they areall over ebay and amazon you don't need 50 bucks oem, it is so easy to install and many youtube videos on how tom you need a security bit to unscrew the handle bars. You can get a set here https://www.amazon.com/dp/B07Q21R...YFbTCRQVJ3
12-04-2020 at 02:24 PM
2- once the dash is installed, download the xiaoflasher app from google play store spelled exactly like this.

3-go to https://esx.cfw.sh/. If you know what your doing, then you can go ahead and do it, if you dont, do what i did to avoid killing yourself or the scooter. Input the following settings:
A-presets:ES4.
B-basics: select DRV139 from drop down, leave the rest alone.
C-power &speed:
- drag the slider to 51000, to stay on the safe side.
-Max speed set it to max unless you want it slower
-Motor start speed: 2kmh
-Kers: if you dont wanr to die like i almost did select KERS/12 ("freewheel") and MAKE SURE NO KERS box is unchecked.
Skip to
4-advanced:leave everything alone except last one, check the box "current based throttle algorithm." Withour this your scooter won't go past 16 mph.
12-04-2020 at 02:24 PM
lastly here hit finished time to cook and select xiaoflasher as your app, download the zip file to youe phone where you can find it or to youe computer and send to your phone somehow.

Go to xiaoflasher app,
1-hit the plug logo which will show your scooter if you installed the dash correctly and powered the scooter up. Once you are connected, and scooter beeps, click on select zip file then find the file you downloaded from instructions above.

2-hit flash selected zip file, DONT MESS with anything else yet, and stay next to your scooter obviously until its done.

3- once its done turn scooter off and back on, go back to the xiaoflasher app and connect to your scooter again.
12-04-2020 at 02:24 PM
4- if your scooter original serial that showed on top of the app or stamped on bottom of your scooter is N2GRK1841CXXXX or almost the same as this. You need it replace it with N2GTX1601CXXXX. Replace xxxx with last 4 digits of your current serial. Step 5 is how you replace it

5- go to "change region" and hit custom. Wait for the counter if u dont want to donate. Type in the new serial from above N2GTX1601Cxxxx. Replace xxxx with last 4 of your serial.

Hit submit and flash the new serial.

You are done your scooter will now ride smoothly , switch between modes and go rocket speed aka 23mph or more.
MatthewN18 asked this question on 11-25-2020 at 06:06 PM
11-25-2020 at 06:23 PM
no problem. I fitted bird es1-300 (same size) in the trunk of 1st gen Nissan leaf and back seat of 2008 bmw e90 sedan.
11-28-2020 at 10:00 AM
Replace the 4 screw with regular hex or phillips, and just take off the steering if you need to transport. 5 min of work
Manlet asked this question on 11-29-2020 at 06:18 PM
11-30-2020 at 03:21 AM
Here are some answers to some FAQs.

- Yes, some individuals cannot connect to the Segway app (BT issues), others are lucky and are able to do this. This seems to be dependent on the dashboard that was placed on when refurbishing these

- Yes, FW gets stuck at 47% when trying to update

- Want to switch to MPH? Download the Nine Dash app (Android only)

- Want to change the lights on the deck/board? Download M365 Tools (Android only)

- Yes, there are individuals who can't see the charging % update in real time while it is charging, likely due to not having BT enabled dashboard

- For those who want to fix the BT issues, you may have to flash your current dashboard in order to enable BT or buy an OEM dashboard if you don't have the skills/knowledge to do the prior way. You can also purchase a flashed aftermarket one.

https://www.scooterhacking.org/forum/viewtopic.php?t=15
11-30-2020 at 02:23 PM
I contacted the company that renews/refurbishes these about the issues and this is their reply

· The ES4-800 Bird manufacturer has not developed a customer based mobile phone app for this model.

· The Segway ES1 app IS NOT compatible with the ES4-800 Bird scooter but you may get some limited functionality from the app.

· The Bluetooth function is used only by the factory to upload unit operational firmware to the ES4-800 Bird scooter.

· The unit has been hardcoded to run in “S”ports mode / full speed range. You cannot switch to the other limited speeds 1 & 2.

· There are two version of dashboards used by the manufacturer, some of the ES1-300 units have dashboards that display the Bluetooth logo and some do not.
MagentaNose6689 asked this question on 11-27-2020 at 09:14 AM
11-28-2020 at 05:47 PM
I have 2 that I am planning on return as I can't balance well on these things. You can pm me.
12-02-2020 at 09:55 AM
Hi krocks123 sent you a pm thanks

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#1591
Quote from Procter
:
i put on the oem dash and was able to update all fw, but the double press power button to change mode(red s, white s etc) does not work, although in app i can do it. Also not.seeing the setting for light in segway app either.

Edit: Figured it out that SN change is needed for the light setting and speed unlock to work. Strange that first time after i change the sn per wiki (r to t, one letter change), only light setting worked, double press power to change mode not working, and still 15mph.

For some reason, after a few times on off, now everything seems to work, except the speed limit in the limiting mode, i change it to a number but cannot stick.

It is now recognized as es2, would it cause firmware to control the motor differently?

Also in faq here, there was also a post about changing sn, but to NGTR1161xxx, instead of wiki's method, leaving 1187 unchanged, only fourth letter from r to t. Any difference in these two sn?
Don't believe it makes a difference, the only character that has to change is the fourth one to a T.
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#1592
I only own a Chromebook but the wiki says a Windows computer, would I still be able to flash everything?
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#1593
I've been following this thread since day one but don't think I've seen anyone encounter this issue, I could be wrong.
Did anyone have issues connecting the aftermarket dashboard to NinebotIAP and Ninebot-Flasher? I was able to update the FW but then trying to change the serial number, it wouldn't connect or anything to allow for it. I put the purple dashboard back on and was able to connect to both the app but can't change the serial number. I was able to update the BMS though.
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#1594
Folks that have done the dash replacement, is there a rubber gasket (o-ring), between the handle bar and the main pole.

As I mentioned, I saw an o-ring but did not notice where it was originally on. This is not the one on the front light btw.
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#1595
NM. deleted
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Last edited by Procter January 19, 2021 at 04:21 PM.
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#1596
Quote from xken
:
I've been following this thread since day one but don't think I've seen anyone encounter this issue, I could be wrong.
Did anyone have issues connecting the aftermarket dashboard to NinebotIAP and Ninebot-Flasher? I was able to update the FW but then trying to change the serial number, it wouldn't connect or anything to allow for it. I put the purple dashboard back on and was able to connect to both the app but can't change the serial number. I was able to update the BMS though.
I updated Firmware to 1.6.2 with aftermarket dash, could not update BMS. Switched back to purple dash and updated BMS. I couldn't change the serial number on the purple dash afterwards with NinebotIAP but Xiaoflasher worked. I recently have seen a newer firmware update 1.6.4 in the Segway app but could not update the purple dash firmware. It gets stuck at 80%
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#1597
Quote from xrkzm
:
I updated Firmware to 1.6.2 with aftermarket dash, could not update BMS. Switched back to purple dash and updated BMS. I couldn't change the serial number on the purple dash afterwards with NinebotIAP but Xiaoflasher worked. I recently have seen a newer firmware update 1.6.4 in the Segway app but could not update the purple dash firmware. It gets stuck at 80%
My firmware is updated to V1.6.4. Wonder if that has anything to do with me not being able to change the serial number.
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#1598
Quote from Procter
:
Folks that have done the dash replacement, is there a rubber gasket (o-ring), between the handle bar and the main pole.

As I mentioned, I saw an o-ring but did not notice where it was originally on. This is not the one on the front light btw.
I do not have an O-Ring between those two parts.
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#1599
Quote from xken
:
I do not have an O-Ring between those two parts.
did you see any thin, round rubber ring with the diameter of the main pole, anywhere in the process of replacing the dash?
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#1600
Quote from cra888zy
:
I only own a Chromebook but the wiki says a Windows computer, would I still be able to flash everything?
There's an app available on the Google Play called Xiao Flasher that you can use to change your SN, someone above used it.
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#1601
Quote from Procter
:
did you see any thin, round rubber ring with the diameter of the main pole, anywhere in the process of replacing the dash?
I did not see anything like that in my process.
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#1602
Quote from Procter
:
did you see any thin, round rubber ring with the diameter of the main pole, anywhere in the process of replacing the dash?
Maybe it's from the dash? IIRC, there is a rubber o-ring around it.
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#1603
Got a dash, installed pretty easy. Firmware up to 1.6.4. Don't have all the features but considering what I paid for great deal.
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#1604
Quote from Zontrepreneur
:
Got a dash, installed pretty easy. Firmware up to 1.6.4. Don't have all the features but considering what I paid for great deal.
You need to change the serial number, follow the wiki.
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#1605
Wondering if anyone can answer this. I have updated everything that's can be except ble.
Only thing I notice is when I go to speed settings , I can change the modes with no issue. Below that is set speed limit , it shows highest setting is 9.3
I have raised the scooter indoors and it gets up to 19.4, is there any way I get get that speed setting to change. I did watch the tutorial. Not even sure if it matter but want to see if I missed a step
Thanks
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