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Bird ES4-800 Dual Battery 8-Mile Range 800-Watt Motor Electric Scooter (Renewed) EXPIRED

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Edited November 25, 2020 at 03:58 PM by
Renewed Bird ES4-800 Electric Scooter - $199 @ Walmart - New price came down from $299

https://www.walmart.com/ip/Renewe.../688830873
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Community Wiki

Last Edited by xken February 18, 2021 at 07:38 PM
Here are some answers to some FAQs.

  • Yes, some individuals cannot connect to the Segway app (BT issues), others are lucky and are able to do this. This seems to be dependent on the dashboard that was placed on when refurbishing these. If you have a blinking bluetooth icon on your dash, that means you were lucky, pair it through the app, NOT your phone's bluetooth setting
  • If you temporarily see a BT icon flashing and it goes away, you need a new dashboard or send out your current one to be flashed
  • Yes, FW gets stuck at 47% when trying to update
  • Want to switch between MPH and km/h? Download the Nine Dash app (Android only)
  • Want to change the lights on the deck/board? Download M365 Tools (Android only)
  • Yes, there are individuals who can't see the charging % update in real time while it is charging, likely due to not having BT enabled dashboard
  • For those who want to fix the BT issues, you may have to flash your current dashboard (if the circuit board in yours is purple, there is currently not a ton of information on those, so you may have to order another one to flash) in order to enable BT or buy an OEM dashboard if you don't have the skills/knowledge to do the prior way. You can also purchase a flashed aftermarket one. Click the link below for a tutorial if you want to flash it yourself

https://www.scooterhacking.org/fo...c.php?t=15

Here's a reputable site that offers dashboard flashing. I've had a few conversations with one of the owners and just confirmed that if you have a purple circuit board when you take your dash off, you cannot flash this and will have to purchase another dash that can be flashed or a pre-flashed one (which they also sell).

https://www.bananascience.net/pro...ng-service
  • Is there a way to fold it? No, but it is very simple and quick to disassemble it if you need to transport it, only 4 security torx bolts holds the stem to the deck/board

I also contacted the company that renews/refurbishes these about the issues and this is their reply
  • The ES4-800 Bird manufacturer has not developed a customer based mobile phone app for this model.
  • The Segway ES1 app IS NOT compatible with the ES4-800 Bird scooter but you may get some limited functionality from the app.
  • The Bluetooth function is used only by the factory to upload unit operational firmware to the ES4-800 Bird scooter.
  • The unit has been hardcoded to run in "S"ports mode / full speed range. You cannot switch to the other limited speeds 1 & 2.
  • There are two version of dashboards used by the manufacturer, some of the ES1-300 units have dashboards that display the Bluetooth logo and some do not.

SOLUTION TO REGAIN RETAIL FUNCTIONALITY BACK (most)
  • Purchase an aftermarket dashboard on Amazon (any of them should be fine, they're just rebranded) (easiest way, you can also flash your dash if you have a green board with stlink, if you don't know what this means, just purchase another dash)
  • After re-installing, download the Segway application. Make sure you have bluetooth and location on and pair the scooter through the app, not through your phone's setting. Update FW. So far, BMS updates fail with aftermarket, not confirmed yet if it succeeds with an OEM dashboard (it is now confirmed that BMS updates will successfully update with an OEM dashboard)
  • Next, follow the instructions below to regain retail functions like speed mode and derestricting your scooter's speed back to retail (~18 mph).

    1. On a Windows PC with bluetooth install Ninebot-Flasher by majsi from the Microsoft Apps Store
    2. Connect to the Ninebot ES2/ES4 and in the white box, type your serial number in with one change, change the fourth character to a T. So, for example, N2GRDXXXXX to N2GTDXXXXX
    3. With the cursor in the field press Ctrl-Alt-A
    4. Press the Write ESC Sn button

    There are other programs you can use to change the SN, here's another one (I personally haven't used it, so can't give instructions)
  • Ninebot IAP, an alternative to Ninebot-Flasher (PC/Windows only). For people who are unable to use Ninebot-Flasher in their current Windows 10 OS (it failed to connect to my scooter), Ninebot IAP worked for me.

    1. Go to https://iap.scooterhacking.org/get
    2. Click "DOWNLOAD SETUP X86" and install it on your PC
    3. Launch program, click "Start scan" to find your scooter's name and bluetooth id, then click "Connect"
    4. After successful connection, click on "Tools" tab, then "Change SN" button, a mini popup window will appear
    5. Type in your serial number in with one change, change the fourth character to a T. So, for example, N2GRDXXXXX to N2GTDXXXXX
    6. Click "OK". Quick note: you might have to do this once or twice. Windows threw some random error on my first try.
    7. Disconnect scooter and connect it back to your Segway app and check your scooter's serial number, it should be changed.

    The Segway app will treat this as a new scooter and will send you through the intro again (warnings about safety, etc.). You'll noticed that in the Select Device dropdown menu, you'll see two scooters with the same bluetooth id but different scooter thumbnails - and they both can connect to the same scooter! One is full featured (with ES2 designation, at least for me) and the other, limited featured (before serial was changed). I'd recommend unlinking both, and just link to the scooter again to always connect to the scooter with all features available.

    For those that followed all the steps above and got everything updated but still unable to access the lighting effects and unlocked speed, it could be your control board.
    In my example, after following all the steps with an OEM Dash, my dropped down showed "Kickscooter E45D". Swapped out the control board and followed all the steps again and saw ES2 in the drop down and everything was unlocked.

OEM DASH UPDATE

For those waiting for an update with an OEM dashboard, here it is.

Those who purchased an aftermarket dash could not update the BMS. but had access to all other retail functions, with an OEM dash, I was able to update the BMS (I believe the latest is 1.4.9?). Also, someone gave me a great tip, but wanted to confirm it on my end, if you can borrow an OEM dash from someone, you can update everything and then change back to your previous dash (if you were lucky to get a BT enabled one, I believe purple boards = BT enabled), all retail functions will still remain on the scooter.

Recently found out by another individual that BMS also updates with an aftermarket dash that's been flashed with OEM FW, there are sellers on ebay who sell these, ~$30. The issue with these according to some individuals is that the BT update doesn't seem to hold after exiting the app, it looks like it succeeded, but reverts back when the app is closed and reopened.

Another finding - User reported that after updating the FW with an aftermarket dash (non-flashed), they were able to re-install their purple dash and it allowed them to update the BMS to 1.4.9.

Replacement Parts and Free Helmet

For those with missing or broken parts. I can confirm you can contact the warranty company for replacements, all you need is your receipt and send them a couple of photos for reference. I was able to get a new fender and some bolts replaced.

Email - Support@CMSwarranty
Phone - 734-365-7914

Bonus - Confirmed this still works
Don't forget, Bird will also send you a free Helmet if you used their app this last year, All you need to pay is shipping. https://www.bird.co/blog/bird-off...et-selfie/


WARNING

Do not use the electronic brake (the brake on the handlebar) to slow down while going downhill, you can potentially fry something and thus resulting in a brake failure. Use the rear brake located on the rear wheel by stepping on it or a combination of the two (slow down slightly with the rear brake and then use the e-brake), do not rely solely on the e-brake to slow down when going fast (20 mph+). The e-brake failure is likely due to the regenerative braking function this scooter has, it sends too much energy back to the circuit board and poof.
Questions & Answers BETA
Jackedandshredded asked this question on 12-04-2020 at 01:22 PM
12-04-2020 at 01:23 PM
it took me few days with so mant conflicting information to get this scooter to full potential so to save others time and money here is a quick write up on how to:
1-order a fresh dashboard on amazon this is what i ordered: https://www.amazon.com/dp/B07TSNV...UTF8&psc=1 , but they areall over ebay and amazon you don't need 50 bucks oem, it is so easy to install and many youtube videos on how tom you need a security bit to unscrew the handle bars. You can get a set here https://www.amazon.com/dp/B07Q21R...YFbTCRQVJ3
12-04-2020 at 01:24 PM
2- once the dash is installed, download the xiaoflasher app from google play store spelled exactly like this.

3-go to https://esx.cfw.sh/. If you know what your doing, then you can go ahead and do it, if you dont, do what i did to avoid killing yourself or the scooter. Input the following settings:
A-presets:ES4.
B-basics: select DRV139 from drop down, leave the rest alone.
C-power &speed:
- drag the slider to 51000, to stay on the safe side.
-Max speed set it to max unless you want it slower
-Motor start speed: 2kmh
-Kers: if you dont wanr to die like i almost did select KERS/12 ("freewheel") and MAKE SURE NO KERS box is unchecked.
Skip to
4-advanced:leave everything alone except last one, check the box "current based throttle algorithm." Withour this your scooter won't go past 16 mph.
12-04-2020 at 01:24 PM
lastly here hit finished time to cook and select xiaoflasher as your app, download the zip file to youe phone where you can find it or to youe computer and send to your phone somehow.

Go to xiaoflasher app,
1-hit the plug logo which will show your scooter if you installed the dash correctly and powered the scooter up. Once you are connected, and scooter beeps, click on select zip file then find the file you downloaded from instructions above.

2-hit flash selected zip file, DONT MESS with anything else yet, and stay next to your scooter obviously until its done.

3- once its done turn scooter off and back on, go back to the xiaoflasher app and connect to your scooter again.
12-04-2020 at 01:24 PM
4- if your scooter original serial that showed on top of the app or stamped on bottom of your scooter is N2GRK1841CXXXX or almost the same as this. You need it replace it with N2GTX1601CXXXX. Replace xxxx with last 4 digits of your current serial. Step 5 is how you replace it

5- go to "change region" and hit custom. Wait for the counter if u dont want to donate. Type in the new serial from above N2GTX1601Cxxxx. Replace xxxx with last 4 of your serial.

Hit submit and flash the new serial.

You are done your scooter will now ride smoothly , switch between modes and go rocket speed aka 23mph or more.
MatthewN18 asked this question on 11-25-2020 at 05:06 PM
11-25-2020 at 05:23 PM
no problem. I fitted bird es1-300 (same size) in the trunk of 1st gen Nissan leaf and back seat of 2008 bmw e90 sedan.
11-28-2020 at 09:00 AM
Replace the 4 screw with regular hex or phillips, and just take off the steering if you need to transport. 5 min of work
Manlet asked this question on 11-29-2020 at 05:18 PM
11-30-2020 at 02:21 AM
Here are some answers to some FAQs.

- Yes, some individuals cannot connect to the Segway app (BT issues), others are lucky and are able to do this. This seems to be dependent on the dashboard that was placed on when refurbishing these

- Yes, FW gets stuck at 47% when trying to update

- Want to switch to MPH? Download the Nine Dash app (Android only)

- Want to change the lights on the deck/board? Download M365 Tools (Android only)

- Yes, there are individuals who can't see the charging % update in real time while it is charging, likely due to not having BT enabled dashboard

- For those who want to fix the BT issues, you may have to flash your current dashboard in order to enable BT or buy an OEM dashboard if you don't have the skills/knowledge to do the prior way. You can also purchase a flashed aftermarket one.

https://www.scooterhacking.org/forum/viewtopic.php?t=15
11-30-2020 at 01:23 PM
I contacted the company that renews/refurbishes these about the issues and this is their reply

· The ES4-800 Bird manufacturer has not developed a customer based mobile phone app for this model.

· The Segway ES1 app IS NOT compatible with the ES4-800 Bird scooter but you may get some limited functionality from the app.

· The Bluetooth function is used only by the factory to upload unit operational firmware to the ES4-800 Bird scooter.

· The unit has been hardcoded to run in “S”ports mode / full speed range. You cannot switch to the other limited speeds 1 & 2.

· There are two version of dashboards used by the manufacturer, some of the ES1-300 units have dashboards that display the Bluetooth logo and some do not.
MagentaNose6689 asked this question on 11-27-2020 at 08:14 AM
11-28-2020 at 04:47 PM
I have 2 that I am planning on return as I can't balance well on these things. You can pm me.
12-02-2020 at 08:55 AM
Hi krocks123 sent you a pm thanks

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#1636
I've been an active user of this scooter since day 1, I live in the north east where it's cold and I weigh less than 150lbs and now I'm experiencing a max speed of 14mph when I used to get 15. Is this a warranty claim or just part of the battery powered degradation that people talk about?
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#1637
Quote from cra888zy :
I've been an active user of this scooter since day 1, I live in the north east where it's cold and I weigh less than 150lbs and now I'm experiencing a max speed of 14mph when I used to get 15. Is this a warranty claim or just part of the battery powered degradation that people talk about?
Prob not a warranty claim...as the speed is "up to " 15 prob. Also, if it's really that cold, you are going to have less power and battery life.
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#1638
IF you bought one of these scooters on Black Friday - just a friendly reminder that the 90 Day Warranty will be over on FEB 25 2021!
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#1639
I would argue that anyone who didn't buy the three year warranty on these things made a grave mistake! They're ridden out in the elements plus it's refurbished, with the warranty, you're pretty much are guaranteed that it lasts three years or you get your $200 back.
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#1640
Quote from cra888zy :
I would argue that anyone who didn't buy the three year warranty on these things made a grave mistake! They're ridden out in the elements plus it's refurbished, with the warranty, you're pretty much are guaranteed that it lasts three years or you get your $200 back.
and the warranty was only an additional $22 at the time of purchase!!!
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#1641
Quote from Stach :
and the warranty was only an additional $22 at the time of purchase!!!
I wish I had but it's too late now. Ah well.
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#1642
Quote from BeardFlannel :
Also, on a fully unlocked scooter with updated serial, there is a feature to limit battery max charge to 80% (recommended for daily use). Since it's winter and I won't ride much, figure I'd set it to that for storage.
Where is this setting? Thanks!
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#1643
I'm getting error e symbol on the dash...and beeps. I mess with the gas switch and it goes away. It backs later....any ideas?
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#1644
Quote from SmartCrow5521 :
Where is this setting? Thanks!
It should be under "Settings" where you can click on "Charging limit" and set the charging percentage.
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#1645
Quote from calpolymike :
I'm getting error e symbol on the dash...and beeps. I mess with the gas switch and it goes away. It backs later....any ideas?
The error codes that I have encounter have been numbers. Have you checked all the cable connections?
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#1646
Quote from pennysqueezer2 :
Being a cheapskate I wanted to try the method of getting bluetooth etc. working by modding the existing dashboard from the instructions in the wiki rather than buying a whole new dashboard. I had opened up my scooter and verified that I do have the green circuit board for the dash. I finally worked up the courage, and spent about $7 buying an st-link v2 from Amazon, put my questionable soldering skills to use - and I'm happy to say that it worked!

A couple notes from my experience:
1) After doing all of the firmware updates (using just the stock Segway app, no custom firmware), I have not noticed much change other than the braking is significantly smoother, and when charging the percent complete refreshes automatically. Personally I'm happy with the brake update as the most significant thing I've noticed so far.

2) We bought two scooters. Doing the st-link project took me some time for one scooter (maybe 2 hours with reading and futzing around), so rather than go through all of that a second time, I just detached the handlebar portion and used the handlebars I'd already modded to connect and install the updated firmware on the other scooter. Of course that means only one scooter at a time has bluetooth connectivity, but I haven't found much value from that yet anyway - at least they're all on the new firmware.

3) For whatever reason, there is a bluetooth firmware update (1.0.7 -> 1.0.9 IIRC) which did not work for either of my scooters, but the other updates did work fine so I'm not going to stress about it.
Awesome it worked for you. Could you point us where are the exact instructions?
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#1647
So in order for me to get the 3 year warranty as I didn't purchase it on Black Friday, Walmart let me do a return / rebuy on 12/28. I bought 2 so each has their own extended warranty. One of my scooters takes forever to charge...thinking something is wrong with the battery. When I called the extended warranty, square trade they told me electric scooter's are not covered under warranty. anyone else try to file a warranty issue with square trade?
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#1648
Quote from fwcheesehead :
So in order for me to get the 3 year warranty as I didn't purchase it on Black Friday, Walmart let me do a return / rebuy on 12/28. I bought 2 so each has their own extended warranty. One of my scooters takes forever to charge...thinking something is wrong with the battery. When I called the extended warranty, square trade they told me electric scooter's are not covered under warranty. anyone else try to file a warranty issue with square trade?
My warranty was through Allstate. I called afterwards and added the model and serial number to the warranty.
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#1649
I bought this scooter back in November. Have used it without any issue for short rides every week.
Yesterday I took it out in NYC with 95% battery. On a big downhill, the scooter resetted itself and I couldn't brake, it could have been very dangerous, but thankfully, it was a green light and was able to use the foot brake.
Since then, when I turn on the scooter, it makes one long beep and two short beeps, and the dashboard is flashing every second and eventually turns off by itself. The dashboard shows I have no battery on it, which is false.
When I connect it to the app, the bluetooth works and shows 92% battery but the app is pretty useless.

I had thankfully taken the AllState insurance. I tried to file a claim online, but since it has been less than a year, they asked me to contact the manufacturer. Segway came back to me pretty quickly telling me that they can't honor the warranty (full answer below).

I called AllState and they are giving me two choices. They proposed that I take a pro-rated amount of $170 and end my insurance with them. I told them I would rather like that they fix it. They told me I can take it to a bike shop and have it repaired and send them the bill. I don't think that any bike shop would be interested.

I am not sure what I should do. Do you guys think I can repair it myself ?
Quote :
Thank you for contacting us. Unfortunately, the unit you have was intended for commercial sharing programs only and was not authorized, distributed or sold for consumer use by Segway and cannot be supported by Segway.

We are still investigating this situation and based on our limited understanding, we believe that these kickscooters have been modified without our knowledge and/or authorization. We do not know why this symptom is occurring on your unit or whether it is attributable to your complaint.

We are unable to provide any advice and/or solutions during the investigation. Please contact the seller for help and assistance. If you suspect or observe anything about this unit that could be unsafe or might cause harm to the rider, please stop using the unit immediately until the issue can be resolved.
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#1650
Quote from jsphdd :
I bought this scooter back in November. Have used it without any issue for short rides every week.
Yesterday I took it out in NYC with 95% battery. On a big downhill, the scooter resetted itself and I couldn't brake, it could have been very dangerous, but thankfully, it was a green light and was able to use the foot brake.
Since then, when I turn on the scooter, it makes one long beep and two short beeps, and the dashboard is flashing every second and eventually turns off by itself. The dashboard shows I have no battery on it, which is false.
When I connect it to the app, the bluetooth works and shows 92% battery but the app is pretty useless.

I had thankfully taken the AllState insurance. I tried to file a claim online, but since it has been less than a year, they asked me to contact the manufacturer. Segway came back to me pretty quickly telling me that they can't honor the warranty (full answer below).

I called AllState and they are giving me two choices. They proposed that I take a pro-rated amount of $170 and end my insurance with them. I told them I would rather like that they fix it. They told me I can take it to a bike shop and have it repaired and send them the bill. I don't think that any bike shop would be interested.

I am not sure what I should do. Do you guys think I can repair it myself ?
You probably blew the control board. The scooter regenerates battery power from e-brake. Going downhill at high speed while using e-brake for too hard is a problem.
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