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Verizon $699 trade in value iPhone 4 or newer *new line not required*

+208 Deal Score
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For EXISTING CUSTOMERS Verizon has a "loyalty trade-in promotion" where with any iPhone 4 or newer they'll give you $699. I just completed this with replacing an iPhone 7 and iPhone 8 with 12 pro's. The deal comes in as a credit spread out over whatever term you choose for the new phone, $29cr for 24mo in my case.

I have been hunting for a deal on the new iPhones for a couple months. Was going to do the Walmart $200 off promo, and then found myself calling Verizon Sales for help on the Disney bundle. I politely questioned how this is possible and verified 10 times that I'm keeping my number, and no "new line" funny business. He advised that Verizon Telesales (not customer service) have different/more authority and promotions than available online or in store.


I was still skeptical but searching the internet I found Reddit posts with users having the same experience. And sure enough now I have my $45 charge (12 pro 256gb) and $29 trade in credit on my bill.

https://amp.reddit.com/r/verizon/...e_12_dont/

https://www.verizon.com/support/h...le-device/
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Questions & Answers BETA
cloudnate asked this question on 01-06-2021 at 03:09 PM
01-07-2021 at 09:46 AM
I got this same answer result too -
The way i was able to get the $700 was by going to My Devices > Upgrade Now on the device you want to upgrade and use that path.
The trade-in value will initially say $440, then it will ask you to upgrade your plan as well to premium in order to unlock the full $700 promo.

My phone is an iphone X.

In order to upgrade your line -
be sure NOT to be in the ExpressCheckout Cart:
https://www.verizon.com/sales/digital/expressCheckout.html?pageName=cart

But be inside the regular cart:
https://www.verizon.com/sales/digital/cart.html

Once inside the regular cart - you should see an orange banner:
"To access 5G on this device in 5G zones, you will need to select a 5G plan. Change plan"
manama asked this question on 01-07-2021 at 03:57 AM

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#31
Quote from yybug :
Did you call or chat ? Thanks
Call. You want a "sales" agent who works in telesales. If you get to regular customer service, you're in the wrong place.
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#32
Quote from Momo22 :
Did you see this online on your account? Also, is it only for trading in iPhone? Can I trade in something else?
I believe only iPhone but there may be other offers
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#33
Quote from hdlz :
Depends on your plan, only the current active plans get this deal, old plans get 580 I think
Correct. "Premium" plans get $699. Still a sweet deal for an older iPhone at $540 though.
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#34
Quote from v8rumble :
Will I still get the bill credits, if I pay the phone off after 1 month?
I believe you have to follow through with the full 24mo payments. Not 100% sure. It's 0% payments so I'm just keeping them as payments.
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#35
Quote from MrsJerseyJets :
My friend got this deal a couple weeks ago....she got $549 credit towards each new phone. We have been with Verizon for 20 years and I tried and got nothing, so definitely YMMV (we had 7+ to trade in and they would only give us like $100 for them at the same time she traded in hers for $549). We ended up leaving and have AT&T now. If you can get this deal, it's great.
You absolutely have to make sure you get an actual telesales agent. You can't do it online and call for help with your online order. This is 100% over the phone.
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#36
Quote from Lisa23 :
Do I need to call and speak with someone about this promotion? How come I don't see it advertised anywhere?
Because it's not. It's really dumb. The rep I had was super helpful and talkative. He said he used to work in a store and switched to this so he could work at home and is surprised anybody works in a store due to how angry they make "existing customers" by never offering anything off new phones.
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#37
Quote from venus123 :
But the loyalty deals won't show up online. I was told that they put a comment in the account about the offer after speaking to a rep.
Yes. Same thing I was told. "There's a note on your account". He gave me his direct number to call back if I have issues with it after they process my trade in.
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#38
I have the offer for $580 off a Start Unlimited line w/ iPhone X currently. No deals to switch from Samsung phone to iPhone though. I may do for the one line.
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#39
Quote from yybug :
can't find the $699 offer under my offers.
It's not there. It's not advertised. Only through telesales.
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#40
Answering a couple questions a lot of you have asked:

- you have to call and do it 100% over the phone. You can't start an order online and then call for help with your order. That's a different department. You need the pure telesales dept.
- a lot of you are correct in that these "loyalty trade in" specials are not advertised anywhere. It's purely for telesales. I agree, this makes no sense, and he also agreed, but it's the way they do it.

- the only factors are "longevity", which idk what they consider long enough, and qualifying trade in of iPhone 4 or newer. Condition matters but he said minor wear still gets full $580/$699.

There's no YMMV here. If you qualify and reach the right dept, you'll get it.
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#41
Quote from MichaelV8222 :
Just tried to get this over chat - no luck. We've been with Verizon 25+ years.
You have to call and do it 100% over the phone. You will not do anything on your computer.
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#42
Quote from sheldon2es :
You have to call and do it 100% over the phone. You will not do anything on your computer.
What number did you call?
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#43
OP, do you just call 611 and ask for telesales? I think that info would be helpful.
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#44
I only have a $440 offer. I had just switched to unlimited from a shared data plan this past weekend. Rep says I missed the targeting of this offer because I was on shared data. Frown
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#45
Quote from lickwid :
OP, do you just call 611 and ask for telesales? I think that info would be helpful.
I actually just called some Verizon number and kept saying "sales" when it asked me how it could help. I'm going to message my rep and see if there's a dept number.
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