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Verizon $699 trade in value iPhone 4 or newer *new line not required*

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For EXISTING CUSTOMERS Verizon has a "loyalty trade-in promotion" where with any iPhone 4 or newer they'll give you $699. I just completed this with replacing an iPhone 7 and iPhone 8 with 12 pro's. The deal comes in as a credit spread out over whatever term you choose for the new phone, $29cr for 24mo in my case.

I have been hunting for a deal on the new iPhones for a couple months. Was going to do the Walmart $200 off promo, and then found myself calling Verizon Sales for help on the Disney bundle. I politely questioned how this is possible and verified 10 times that I'm keeping my number, and no "new line" funny business. He advised that Verizon Telesales (not customer service) have different/more authority and promotions than available online or in store.


I was still skeptical but searching the internet I found Reddit posts with users having the same experience. And sure enough now I have my $45 charge (12 pro 256gb) and $29 trade in credit on my bill.

https://amp.reddit.com/r/verizon/...e_12_dont/

https://www.verizon.com/support/h...le-device/
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cloudnate asked this question on 01-06-2021 at 03:09 PM
01-07-2021 at 09:46 AM
I got this same answer result too -
The way i was able to get the $700 was by going to My Devices > Upgrade Now on the device you want to upgrade and use that path.
The trade-in value will initially say $440, then it will ask you to upgrade your plan as well to premium in order to unlock the full $700 promo.

My phone is an iphone X.

In order to upgrade your line -
be sure NOT to be in the ExpressCheckout Cart:
https://www.verizon.com/sales/digital/expressCheckout.html?pageName=cart

But be inside the regular cart:
https://www.verizon.com/sales/digital/cart.html

Once inside the regular cart - you should see an orange banner:
"To access 5G on this device in 5G zones, you will need to select a 5G plan. Change plan"
manama asked this question on 01-07-2021 at 03:57 AM

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Joined Oct 2010
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#511
So this is strange...

I received three searate emails with correct UPS tracking numbers for the phones I'm trading in, but the email shows a different phone number associated to my lines? It only shows the last four numbers of a phone number and it's completely different than any number on my account... I wonder if the rep I spoke to had to use someone else's phone number to get this to work for mine? Weird. I hope there won't be any issues when the phone returns are processed and my account gets credited accordingly. The emails did address me by correct name at least so I k is the emails were completely inaccurate.
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Joined Sep 2006
WE LIKE IKE!!!
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#512
Quote from MattH31
:
No, they did not identify as the loyalty department. I mentioned the $699 promo and they checked my eligibility and confirmed I was eligible.
Quote from KINGALBO
:
Lol Verizon is such a joke sometimes. I was given this number from a VZW rep that literally said, "here is our loyalty dept number" lol. Although when I did call the number myself, the rep that I got didn't confirm or deny that her department was indeed the "loyalty department". With that said, I'm assuming some customer service reps took a "loyalty training" course or some corporate bs incentive that handles cases for existing customers and gives these reps more power to do stuff for us. Just a guess though
For those who got this through loyalty by call the 800 392 0717 number, was it a direct connect or did you go through prompts (voice prompts) to get to loyalty? For some reason, when i call it says my PIN is locked and I have to ask for loyalty dept to get through. Wonder if that is why I'm being directed to regular CS...
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Joined Mar 2009
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#513
Quote from KINGALBO
:
I sent our three phones in last Friday and they are currently in transit to the Verizon elf warehouse. The info I read says it takes like 3-5 days or so for the credits to be processed and shown in our accounts. I'll let you guys know once everything goes through and if I still need to pull someone's hair to get this to work properly.

That's weird. The credits were showing up on my account last Thursday and now it's not there anymore. I haven't sent in my trade in yet, still waiting for the trade in box and packaging.
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Last edited by dsggcu January 20, 2021 at 01:07 PM.
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#514
Should I take advantage of this, does the fine print state how long I would have to stay on an unlimited plan to keep the phone discount?
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Joined Jun 2005
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#515
Can anyone opine on whether it's worth upgrading from Go Unlimited to a newer plan? I got the $580 for my 6s keeping my current Go Unlimited plan.

If I can upgrade to one of the new Unlimited plans and get another $120 credit, that would be great, but I'm not sure if it's worth it for one of the higher level plans that would $10 per month extra in perpetuity.

Thoughts?
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Last edited by patela January 20, 2021 at 02:04 PM.
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Joined Nov 2003
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#516
so there is no option to tradein in store? and does the tradein box have IMEI details? meaning do we have to tradein the exact IMEI entered during the order process?
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#517
Quote from deshwasi
:
so there is no option to tradein in store? and does the tradein box have IMEI details? meaning do we have to tradein the exact IMEI entered during the order process?
I did not have a trade in in-store option. I ordered two new iphones and they are coming today or tomorrow. During the trade in process, my rep asked me for the IMEI numbers of both phones. Those IMEI numbers are noted on my sales paperwork as the trade ins for the new phones we purchased. I'm not sure if thats the case for everyone, but I can confirm this rep made sure the phones we were trading in matched numbers on our existing lines. They will likely cross check that when receiving and applying the credit on our trade ins.

Getting 580 toward a new iphone was too good for me to pass up. I traded in an iphone7 and an iphone 6s on this promo. Their initial trade in values were 52 and 22... I'll take 580 toward new tech today. It did take a few hours on the phone to finally get the deal to work - low level sales couldnt help, kept trying to sell me on the 200off w/ no trade in - no thanks.
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#518
Quote from pearlsnapper
:
Should I take advantage of this, does the fine print state how long I would have to stay on an unlimited plan to keep the phone discount?
The discount is applied as a credit to your account over 24 or 30 month (you get to decide, I did 24). In our case we paid a down payment for the balance of the phone, and the remaining cost will be credited back every month for 2 years. This allowed us to keep our current monthly price the same. I couldn't pass up the trade in value on my old phone for that much off new technology. I reconciled the purchase by deciding how much it would cost if I needed a new phone and this promo was not available - it helped make my decision.
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Joined Apr 2009
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#519
Haw the $550 promo online last week but was having account issues and forgot about it. Checked again today and it's gone. Called both the regular number and loyalty number. Both reps were aware of the offer but said it expired or was no longer provisioned for my account. Am I out of luck?
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#520
Quote from Detonation
:
Haw the $550 promo online last week but was having account issues and forgot about it. Checked again today and it's gone. Called both the regular number and loyalty number. Both reps were aware of the offer but said it expired or was no longer provisioned for my account. Am I out of luck?

I did not have the $580/$700 trade in offers in My Offers, but tried anyways and was successful. I logged in on my computer, went to the line I wanted to upgrade, chose an Iphone 12 and the memory size, made sure to have "no promotion" checked and proceeded to next screen. Here is where they ask if you want to trade in and I said yes. Entered an Iphone 6s, offer was there and I took it.
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#521
Quote from vlam129
:
I did not have the $580/$700 trade in offers in My Offers, but tried anyways and was successful. I logged in on my computer, went to the line I wanted to upgrade, chose an Iphone 12 and the memory size, made sure to have "no promotion" checked and proceeded to next screen. Here is where they ask if you want to trade in and I said yes. Entered an Iphone 6s, offer was there and I took it.
Did you do it today? Thanks
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Joined Mar 2006
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#522
Anyone have their trade-in approved yet? I am curious to know the approximate timeline. They received my phone today via UPS Ground.
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Joined Nov 2007
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#523
I am late to the party - is this deal still alive? we have an iphone SE lying around that I would like to trade and get an iphone 12 mini. We are on the lowest tier unlimited plan and we don't want to change our plan. will it work?
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#524
Quote from TheMouse
:
Did you do it today? Thanks

Did it yesterday, ordered the phone before noon and lucky me it was delivered a few hours later. The trade in box came this morning. How the box came so quick while others here are still waiting, I am not sure but I did chat with Vzw rep yesterday AFTER completing my order and was told they couldn't do anything to rush the box and to just wait.
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#525
Quote from eeegeek
:
I am late to the party - is this deal still alive? we have an iphone SE lying around that I would like to trade and get an iphone 12 mini. We are on the lowest tier unlimited plan and we don't want to change our plan. will it work?
Wont' know unless you try, I did the promo yesterday, traded in a 6s for a 12.
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