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*When* to port a landline?

33,465 4,461 January 7, 2021 at 03:24 PM
I manage a lot of things for my FIL, just because he's not that savvy. One of those being his wifi. Years ago I also put him on an Ooma vs. paying VZ like $60/mo.

I didn't realize it but a couple years ago he ported OUT of the Ooma to Frontier fiber, and now has Frontier for phone, internet and TV.

Well now he wants to go back to Cox and asked me to get another Ooma box for him (why he tossed the old one I have no idea). the Frontier contract ends in about a month.

So in order to keep his landline # I have to port it out - but typically when that's done it auto cancels the current account, right? I want to port it to keep it but I also don't want to do it too early and cause him a cancellation penalty. WHEN should I do it?

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#2
Wait until the contract ends, then initiate the LNP request. On landlines / voip lines, I've seen it take anywhere from 24 hrs to 30 days, with the average of around a week.

Don't cancel service until the number transfer is complete. Transferring a number out will generally cancel that service, but most likely would have no effect on internet or tv service. Contact them once the LNP completes.

Sign up for service from Cox ahead of time to reduce / eliminate downtime.

Try to make sure he actually got rid of the old ooma box and clarify how he got rid of it. Is premiere tied to the account or the box?

Set up nomorobo or similar to reduce robo calls, requires premiere.

While you're at it, consider reviewing his credit report, setting up accounts with some key places like irs and ssa, turning on a security freeze via each credit bureau, and opting out of pre-screened credit cards, and some junk mail via dmachoice
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Last edited by jkee January 7, 2021 at 05:32 PM.
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#3
no does not cancel they will take the number but you pay until you cancel. You need to see what happens when the contract is over.
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#4
Quote from komondor
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no does not cancel they will take the number but you pay until you cancel. You need to see what happens when the contract is over.

When I ported out their VZ, the service auto cancelled since there was no longer a number associated with the account. I don't know how that works with bundling.
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#5
Quote from jkee
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Wait until the contract ends, then initiate the LNP request. On landlines / voip lines, I've seen it take anywhere from 24 hrs to 30 days, with the average of around a week.

Don't cancel service until the number transfer is complete. Transferring a number out will generally cancel that service, but most likely would have no effect on internet or tv service. Contact them once the LNP completes.

Sign up for service from Cox ahead of time to reduce / eliminate downtime.

Try to make sure he actually got rid of the old ooma box and clarify how he got rid of it. Is premiere tied to the account or the box?

Set up nomorobo or similar to reduce robo calls, requires premiere.

While you're at it, consider reviewing his credit report, setting up accounts with some key places like irs and ssa, turning on a security freeze via each credit bureau, and opting out of pre-screened credit cards, and some junk mail via dmachoice
Thanks for the ideas.

I did do a port into Ooma last go round, from VZ, and I want to say it only took 2 or 3 days - they will tell you it CAN take a long time, but it happened quickly. I am not sure how much that delay depends on the utilities involved (e.g. is Frontier slower in doing something? Does it even matter?).
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#6
well then i guess you will have to pay for an extra month and submit the request the day after the 2yr contract expires they probably bill by the month so they will not prorate it.
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Quote from komondor
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well then i guess you will have to pay for an extra month and submit the request the day after the 2yr contract expires they probably bill by the month so they will not prorate it.
You could probably initiate the port a couple days before contract ends without issue. You wouldn't be terminating the phone service until the FOC date.

I'd try to have internet from the other provider up and running a week or two early.
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#8
Quote from komondor
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well then i guess you will have to pay for an extra month and submit the request the day after the 2yr contract expires they probably bill by the month so they will not prorate it.
Quote from jkee
:
You could probably initiate the port a couple days before contract ends without issue. You wouldn't be terminating the phone service until the FOC date.

I'd try to have internet from the other provider up and running a week or two early.
It should be prorated.... can't speak for Frontier directly, but any bills I've gotten when I've changed providers - Comcast, Dish, AT&T, VZ, have all been prorated.

I explained it to him again last night.... he hates Frontier for some reason (why he does the utility hokey pokey I have no idea) and is keen on cancelling it ASAP but I explained to him that all this dance has to be done to ensure he keeps his number. Hopefully this experience will make him think twice in the future.
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#9
Quote from Dr. J
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It should be prorated.... can't speak for Frontier directly, but any bills I've gotten when I've changed providers - Comcast, Dish, AT&T, VZ, have all been prorated.

I explained it to him again last night.... he hates Frontier for some reason (why he does the utility hokey pokey I have no idea) and is keen on cancelling it ASAP but I explained to him that all this dance has to be done to ensure he keeps his number. Hopefully this experience will make him think twice in the future.
Some voip providers have it in their terms of service that partial months will not be prorated.

My experience mirrors yours, large phone / cable companies prorate.

It's likely he decided to make the switch based on telemarketing, door-to-door soliciting, or some other ad he came across.
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Last edited by jkee January 11, 2021 at 09:14 AM.
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#10
Quote from jkee
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Some voip providers have it in their terms of service that partial months will not be prorated.

My experience mirrors yours, large phone / cable companies prorate.

It's like he decided to make the switch based on telemarketing, door-to-door soliciting, or some other ad he came across.
I've never had Frontier, but they are like EVERY other service - first year or whatnot pricing is OK, then it jumps. He seems to be offended by that, but it's just par for the course.
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#11
ATT TvNow does not prorate their service. just a fyi.
I'll be porting out of vzw to Fi around the 21st
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#12
i switched from verizon to google Fi. 15 minutes
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#13
Quote from stufine
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i switched from verizon to google Fi. 15 minutes
When porting cell numbers, its generally been slower for me on weekends.
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#14
Quote from stufine
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i switched from verizon to google Fi. 15 minutes
I want to say last time I did it - I applied (via Ooma account), and there were a few "phases" and it said basically we'll let you know a day before the swap happens, then the next day you swap the cords and VOILA, but that could take a month.

Then like the next day or day after I got the notification that the port happened.

Of course if you do that via cell carriers it happens in less than an hour.

Then I've had times where I just can't get a port to happen. When my mother died I tried porting out her number to Tmobile (I think) and that took months and went nowhere. Eventually I just cancelled Spectrum and said screw it.
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