Monoprice AtlasFlex 3' Apple MFi Certified Lightning to USB Charge/Sync Cables

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01-19-2021 at 05:36 AM #3

Their warranty service has degraded so far, they haven't responded to my request over a month ago at the first step which is waiting for a email on RMA.

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01-19-2021 at 07:08 AM #4

Quote from abc0001

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Their warranty service has degraded so far, they haven't responded to my request over a month ago at the first step which is waiting for a email on RMA.

That's interesting. I bought a cable from them in 2015 and logged into my account and requested a replacement (under the warranty) and got an email a few days later asking if a cable substitute was ok. I said yes, and then the next week they asked for my address to ship it to me. To my knowledge, It hasn't been shipped yet , but so far it seems to be working.

Did you buy it directly from monoprice and request it through your original order?

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01-19-2021 at 07:17 AM #5

I was just looking to spend that much on one cable. I trust this brand more than some random one on Amazon with fake reviews. Thanks op!

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01-19-2021 at 01:17 PM #6

Quote from bert90987

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That's interesting. I bought a cable from them in 2015 and logged into my account and requested a replacement (under the warranty) and got an email a few days later asking if a cable substitute was ok. I said yes, and then the next week they asked for my address to ship it to me. To my knowledge, It hasn't been shipped yet , but so far it seems to be working.

Did you buy it directly from monoprice and request it through your original order?

Did they ask you to send them back? I want to know if I should start looking for some of mine that stopped working. I remember keeping them months ago to eventually claim the warranty but never ended up getting around it.

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01-19-2021 at 01:27 PM #7

Quote from guanacux

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Did they ask you to send them back? I want to know if I should start looking for some of mine that stopped working. I remember keeping them months ago to eventually claim the warranty but never ended up getting around it.

So far they haven't. But I don't know if they will or if it was that my cable was bought 5 years ago so they don't ask for it if it's over a certain number of years old. They didn't mention anything so far about returning the cable. I still have it just in case they do. I hope that helps.

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01-19-2021 at 01:55 PM #8

Quote from abc0001

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Their warranty service has degraded so far, they haven't responded to my request over a month ago at the first step which is waiting for a email on RMA.

I've claimed many warranty from them and all transactions are done within a reasonable time. If the product is no longer available, they will offer you with either similar product or a store credit refund on future purchases.

In all the incidents, I just provided them a picture of the broken cable, that's all. I'll not hesitate to purchase from Monoprice.

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01-19-2021 at 02:47 PM #9

Quote from panther_v

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I've claimed many warranty from them and all transactions are done within a reasonable time. If the product is no longer available, they will offer you with either similar product or a store credit refund on future purchases.

In all the incidents, I just provided them a picture of the broken cable, that's all. I'll not hesitate to purchase from Monoprice.

I'm glad it worked well. Did they give you a tracking number for the new cable in those cases?
thanks

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01-19-2021 at 03:35 PM #10

Quote from bert90987

:

That's interesting. I bought a cable from them in 2015 and logged into my account and requested a replacement (under the warranty) and got an email a few days later asking if a cable substitute was ok. I said yes, and then the next week they asked for my address to ship it to me. To my knowledge, It hasn't been shipped yet , but so far it seems to be working.

Did you buy it directly from monoprice and request it through your original order?

I've never got a email, and yes I bought it from monoprice directly. A few of the cables in my order has been replaced a few times but as of recently, nothing. It was easy in the past.

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01-19-2021 at 03:35 PM #11

I wish the 6-ft cables are on sale too.

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01-19-2021 at 06:42 PM #12

Quote from abc0001

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I've never got a email, and yes I bought it from monoprice directly. A few of the cables in my order has been replaced a few times but as of recently, nothing. It was easy in the past.

That's odd. Maybe the system will let you try it again?

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01-20-2021 at 02:34 AM #13

nice deal

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01-20-2021 at 03:14 AM #14

Got it, thanks.

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01-20-2021 at 05:41 AM #15

Item #31191. For others that have similar issue as me where your work blocks links from slickdeals...

thanks op, in for 4. been needing some, was going to buy 3 pack of Ankers for $23..

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