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Teachers, Healthcare + First Responders: Cracked Screen Repair Expired

$50
for Select Devices
+92 Deal Score
89,981 Views
Samsung.com is Offering Teachers, Healthcare Workers + First Responders: Cracked Screen Repair for Eligible Devices for $49.99 from UBREAKIFIX Repair Service.

Thanks community member rmui43 for sharing this deal

Deal Instructions:
  1. Teachers or First Responders, read on below
    • Teachers, Click here for Samsung's Educator Discount Program then Sign in to Your Account or Register for an account with an email id verified by ID.me
    • First Responders, Click here for Samsung's First Responder Discount Program then Sign in to Your Account or Register for an account with an email id verified by ID.me
  2. Once you are Signed in, Click here and select "Start Repair Service"
  3. Click "Start Search" for Nearest Repair Location
  4. On next page, select "Phone" for which Device is being repaired
  5. Follow On-Screen Prompts to Select your eligible device (list of eligible devices below)
  6. On next page, enter your zip code then Select your Nearest UBREAKIFIX Repair Shop
  7. Click "See All" to Select Appointment Time for Repair then Click Confirm
  8. Confirm Cracked Screen as Issue then on following page, enter your Phone IMEI Number then click Register. Enter your contact info then click "Submit Service Request"
Eligible Devices:
  • Galaxy S series device that is Galaxy S8 model year or later
  • Galaxy Note series device that is Galaxy Note8 model year or later
Excludes:
  • Galaxy Fold
  • Galaxy Z Flip
  • Galaxy Z Fold2
  • All A & J models
  • All Galaxy S and Galaxy Note models (prior to S8)
Good Deal?

Original Post

Written by
Edited May 20, 2021 at 01:30 PM by
Scroll right after landing on the website to bring up the offer.

Samsung's Helping Those Who Help Us Promotion (the "Promotion") will provide eligible First Responders, Healthcare Professionals, and Teachers (the "Promotion") will provide eligible First Responders, Healthcare Professionals and Teachers one (1) $49.99 cracked screen repair for a Galaxy S series device that is Galaxy S8 model year or later, or a Galaxy Note series device that is Galaxy Note8 model year or later (excluding Galaxy Fold, Galaxy Z Flip, Galaxy Z Fold2, all A & J models, and all Galaxy S and Galaxy Note models prior to S8). Eligible customers include Physicians, Nurses, EMTs, Medical Staff, Hospital Staff, Nursing Home Staff, Pharmacists, Law Enforcement, Firefighters including Volunteer Firefighters, and Teachers.


https://u7512504.ct.sendgrid.net/...JIXg-3D-3D
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Featured Comments

As someone who works for them, I'll add some details about uBreakiFix. We have a 90 day nationwide warranty for repairs that does NOT cover accidental damage if you drop and crack your phone. When we do repairs on Samsung/Apple OEM/Google devices such as in a screen repair or battery, we use OEM parts and adhesives, as well as press pads, so when you get your phone back it should be water resistant still, especially for Samsung's.
I took advantage of the deal last year. I'm still using the phone. I had zero issues.
Sure... send phone and cash to a stranger

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Joined Nov 2016
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> bubble2 1,477 Posts
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Matthew-Deals-Hunter
06-03-2021 at 09:43 PM.
06-03-2021 at 09:43 PM.
I got the free $20 ecredit code but cannot make it to work
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Joined Oct 2004
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> bubble2 1,105 Posts
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IshNET
06-04-2021 at 05:58 AM.
06-04-2021 at 05:58 AM.
This has been extended to June 6 and now includes a voucher for accessories.
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Joined Mar 2020
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EagerBorder7252
06-05-2021 at 05:49 PM.
06-05-2021 at 05:49 PM.
Quote from Matthew-Deals-Hunter :
I got the free $20 ecredit code but cannot make it to work

Can I asked if the $20 code was emailed to you and roughly when did you get it after the repair completion process?
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EagerBorder7252
06-05-2021 at 05:51 PM.
06-05-2021 at 05:51 PM.
Quote from h0va4life :
UBIF replaced screen my s21 ultra in less than an hour. Picked up and the phone wouldn't recognize my sim card. Told the store about it and all they said was "don't you have a warranty".

I eventually shipped the phone to Samsung after not wanting to deal with UBIF anymore. Per Samsung the sim card reader was FRIED - the ubif dummies probably didn't discharge properly before repairing the device.

Did you have to pay twice? Once to UBIF and a second time to Samsung? If not, how did you get Samsung to waive the second repair charge?
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Joined Nov 2016
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> bubble2 1,477 Posts
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Matthew-Deals-Hunter
06-05-2021 at 05:53 PM.
06-05-2021 at 05:53 PM.
Quote from EagerBorder7252 :
Can I asked if the $20 code was emailed to you and roughly when did you get it after the repair completion process?

An hour after got I got the return shipping from samsung. I shipped my device to samsung
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EagerBorder7252
06-05-2021 at 05:53 PM.
06-05-2021 at 05:53 PM.
Quote from smarthomeguy :
I went onto the site and followed the instructions. I was verified w/ id.me and Samsung shows that I should get the discount "Congrats! You are eligible to proceed with a discounted repair. Click Start Repair Service below to continue."

After completing the process and going into UbreakIFix they said that it was full price and no discount reflected. They said there was nothing they could do and even called the owner. Very rude employees. Location: 169th and Center in Omaha. THey said they could do nothing about it and sent me back to call Samsung. I called samsung and after an hour on the phone was able to recreate the process. Headed back to UbreakIfix and have the same result. This process has some serious flaws and neither of the companies are willing to help.

Total wasted time - 4 hours. No phone fix.

My suggestion for you- on the second part where you were completing the process scroll down and just choose the option to ship it directly to Samsung repair center. You get a free 2 day prepay label to ship your phone. I rather have Samsung official repair center fix it than UBIF for the exact same $50 price without all the politics and time wasted with UBIF's incompetence. Also going direct with Samsung repair gets you a $20 coupon as well
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Last edited by EagerBorder7252 June 5, 2021 at 05:56 PM.
Joined Mar 2020
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EagerBorder7252
06-05-2021 at 05:57 PM.
06-05-2021 at 05:57 PM.
Quote from thepathfind3r :
This is insane! Samsung Customer service is useless, and the UBreakIFix staff won't honor the offer without a claim/conformation from Samsung. I scheduled with 2 different stores, never cancelled, just rescheduled with the second store and they both said they only received a regular appointment without any information about an offer, and they will have to charge full price. Any ideas how to resolve this?

My suggestion for you- on the second part where you were completing the process scroll down and just choose the option to ship it directly to Samsung repair center. You get a free 2 day prepay label to ship your phone. I rather have Samsung official repair center fix it than UBIF for the exact same $50 price without all the politics and time wasted with UBIF's incompetence. Also going direct with Samsung repair gets you a $20 coupon as well
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Joined Dec 2010
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avasu01
06-06-2021 at 07:58 AM.
06-06-2021 at 07:58 AM.
I had an appt at UBIF today (6/6) but had to cancel due to an emergency. I was able to go on the Samsung website and cancel the appointment, and reschedule a mail-in repair instead. According to the fine print, the promotion ends today, so I'm hoping since I scheduled it today I will qualify. I have the UPS mail in label, but if I mail it out tomorrow, would I still qualify for the $49.99 repair? SS put a hold on my card for this amount and I'm mailing it in tomorrow. Hopefully once they receive it, they won't hit me with a higher repair charge.

Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
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cyclops13
06-06-2021 at 08:15 AM.
06-06-2021 at 08:15 AM.
Quote from avasu01 :
I had an appt at UBIF today (6/6) but had to cancel due to an emergency. I was able to go on the Samsung website and cancel the appointment, and reschedule a mail-in repair instead. According to the fine print, the promotion ends today, so I'm hoping since I scheduled it today I will qualify. I have the UPS mail in label, but if I mail it out tomorrow, would I still qualify for the $49.99 repair? SS put a hold on my card for this amount and I'm mailing it in tomorrow. Hopefully once they receive it, they won't hit me with a higher repair charge.

Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
I'd be careful about the cancellation, it removes the promo price as confirmed by many on this thread.

The coupon for $20 accessories comes after a day of yourb repair.
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h0va4life
06-06-2021 at 08:44 AM.
06-06-2021 at 08:44 AM.
Quote from EagerBorder7252 :
Did you have to pay twice? Once to UBIF and a second time to Samsung? If not, how did you get Samsung to waive the second repair charge?
I did NOT get charged for the portion repaired by samsung. I explained to them the entire issue of the sim not working only after the UBIF repair, but I bet they just treated under the limit manufacturing warranty policy.

If they had tried to charge me then I would've gone to UBIF and have them refund me the fee.
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EagerBorder7252
06-07-2021 at 04:48 AM.
06-07-2021 at 04:48 AM.
Quote from h0va4life :
I did NOT get charged for the portion repaired by samsung. I explained to them the entire issue of the sim not working only after the UBIF repair, but I bet they just treated under the limit manufacturing warranty policy.

If they had tried to charge me then I would've gone to UBIF and have them refund me the fee.

Thanks for sharing. Was that a number you called Samsung at? Did you also have to request a supervisor escalation or override on the repair cost? Thanks for sharing
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EagerBorder7252
06-07-2021 at 04:51 AM.
06-07-2021 at 04:51 AM.
Quote from avasu01 :
I had an appt at UBIF today (6/6) but had to cancel due to an emergency. I was able to go on the Samsung website and cancel the appointment, and reschedule a mail-in repair instead. According to the fine print, the promotion ends today, so I'm hoping since I scheduled it today I will qualify. I have the UPS mail in label, but if I mail it out tomorrow, would I still qualify for the $49.99 repair? SS put a hold on my card for this amount and I'm mailing it in tomorrow. Hopefully once they receive it, they won't hit me with a higher repair charge.

Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.

When you do the Mail in it Option the website should be giving you the price and request a credit card for the hold before it generates the shipping label.

Say the charge you more than the $50 after repair you can always call them up to get the extra amount refunded easily. You always have your credit card company dispute as a last option
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avasu01
06-07-2021 at 04:53 AM.
06-07-2021 at 04:53 AM.
Quote from EagerBorder7252 :
When you do the Mail in it Option the website should be giving you the price and request a credit card for the hold before it generates the shipping label.

Say the charge you more than the $50 after repair you can always call them up to get the extra amount refunded easily. You always have your credit card company dispute as a last option

This is great info. Thanks!
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h0va4life
06-07-2021 at 05:00 AM.
06-07-2021 at 05:00 AM.
Quote from EagerBorder7252 :
Thanks for sharing. Was that a number you called Samsung at? Did you also have to request a supervisor escalation or override on the repair cost? Thanks for sharing
You just contact samsung tech support via one of their methods on their website - I have a s21 ultra, a pretty new phone, that is still under manufacturer limited warranty so as I said I think they took the easiest route and treated like a manufacturing defect.

I am unsure how the process would look if you had an older phone like the s8, but i think no matter what it starts with trying to get UBIF to take responsibility and contacting samsung and finding out what they will/will not do. I bet if I had contacted UBIF corporate then I definitely would've expected UBIF to do something, but I just didn't want to deal with them and knew in the end the phone would need to go back to samsung.
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Last edited by h0va4life June 7, 2021 at 05:02 AM.

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parana
06-07-2021 at 09:04 AM.
06-07-2021 at 09:04 AM.
$20 ecoupon is not working on samsung.com. Does anyone able to use it ?
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