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SAFETY RECALL: Quest 2 detachable facial interface [Oculus]

118 70 July 27, 2021 at 09:49 AM in Tech & Electronics Get Oculus coupons Coupons
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I received an email today about a recall where they're providing a silicon cover for the facial interface. Just login to your account and submit a request.

"We're reaching out to let you know about a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. This recall pertains only to the removable foam facial interface. This is an extension of our existing replacement facial interface campaign which was launched in December 2020 following reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.

The health and comfort of every customer is our top priority. We have been working with regulators over the past several months, and we are now offering a free silicone cover to Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.

To request a free silicone cover click or tap "Go to My Devices" and follow the quick steps.

All you need is your account login, headset serial number, and an address in a supported country for shipping. You don't have to return your headset or removable foam facial interface to receive a Quest 2 Silicone Cover. To learn more about the voluntary recall or the Quest 2 Silicone Cover, please refer to the included links below.

Thank you for being a Quest 2 customer. We remain dedicated to creating safe and unbelievable experiences for all."

https://secure.oculus.com/my/devices/
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Joined Mar 2004
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#2
Got an email from Oculus that there's a safety recall on the foam face cover causing irritation so they're sending silicon ones as a replacement. Anyone who has an Oculus 2 qualifies and just needs to go to the devices in your Oculus account. there's a button there to request the silicon covers. I have the Fit Pack so they're sending me the normal one in addition to the narrow and wide covers. Not sure if you need to have purchased the Fit Pack to qualify for it but you can give it a shot and see if they will send both.

https://secure.oculus.com/my/devices/
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#3
Requested mine, thanks!
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#4
Sweet. I don't even have the fit pack, but chose that option. I already got the order confirmation that says they are sending a replacement for the original AND the fit pack.
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#5
So this is basically a FREE Quest 2 Silicone Cover, for ALL Quest 2 owners???
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#6
Quote from RedX11 :
Sweet. I don't even have the fit pack, but chose that option. I already got the order confirmation that says they are sending a replacement for the original AND the fit pack.
Did the same and hoping to get both.
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#7
Oculus is finally voluntarily recalling the foam face guard for the Quest 2. Use the link to request your free silicone replacement!

https://www.oculus.com/quest-2/re...ace-alert/
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07-28-2021 at 05:54 AM
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#9
Quote from Playswithsquirrel :
Repost
Not coming up in search. Please post link to prior post.
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#10
the replacement is significantly nicer. I was one of the small percentage that actually had that dang rash
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Our community has rated this post as helpful. If you agree, why not thank ?
#11
To be clear, this is just a silicone cover that goes over your stock Quest 2 foam face guard, not a replacement of the guard itself.
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#12
I received an email about it, clicked some links, and was able to request the free silicone cover.
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#13
If you bought the face guard kit, do they give you multiple silicon guards? I saw they ask which face kit you are using on the form.
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#14
ordered, thanks
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Last edited by NotNotSmart July 28, 2021 at 09:25 AM.
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#15
I requested the fit pack and yes looks like they send you all 3 covers.
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