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4108-Piece LEGO Technic: Liebherr R 9800 Excavator Building Set Expired

$330
$449.99
+ Free Shipping
+34 Deal Score
21,884 Views
Zavvi has 4108-Piece LEGO Technic: Liebherr R 9800 Excavator Building Set (42100) for $449.99 - $120 w/ coupon code LIEBHERR = $329.99. Shipping is free.

Thanks to community member hlc1209 for finding this deal.About

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  • About this item:
    • Build and explore this remarkable LEGO® Technic reproduction of one of the world's most impressive hydraulic excavators, the Liebherr R 9800. Developed in partnership with Liebherr, this replica model is controlled via the LEGO TECHNIC CONTROL+ app and comes with an array of advanced app-controlled features and functions that put you in complete control.
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Edited November 25, 2021 at 07:25 PM by
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$330
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I have made two purchases from Zavvi. This being one and the Porsche Model 10295 was the other. The Porsche was the last thing I bought from them. The Lamborghini took a while to arrive and arrived packaged well. The Porsche on the other hand was left at my front door and it was damaged. The shipping box and product box was severely damaged, not packaged well at all. Some of the Legos themselves were damaged, I have since been trying to work with their customer service in trying to get this item returned or replaced. They will not replace. They sent me two different return forms that are not prepaid. They then asked me to return it to an address in Poland which I agreed to as long as they paid the shipping. They even asked me to get them a quote which I did via USPS and then they reset the whole process and sent me labels that are not prepaid again. In addition to not being prepaid, the forms contained "Reason for return" code which they auto filled for me as code "1" which means "Item no longer wanted" I repeatedly asked them to change it to "4" which means "Item damaged on arrival". UPS and FedEx scanned those labels and assured me they are no prepaid. They also stated twice that they will send a carrier to pick it up and they never followed through. I received the item on 10/11 and been dealing with this ever since. We are currently in the PayPal dispute process in which they never responded to me through, they only communicated to me through their website. Once I escalated the PayPal dispute, they waited to the last day of PayPal's deadline to send me a useless return form once again and telling PayPal that they are waiting for me to ship the item back. They did change the return code to "4" but the label shipping was still not prepaid. To give you context, the item was $130 and the shipping quote I got was $80 so yeah... I am not paying out of pocket to return this item that was damaged and left at my front door. If I was home, I would have refused delivery.

Do with this info as you please. I just wanted to share my experience with you detailing how bad their customer service has been in this case.

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Joined Sep 2011
L6: Expert
> bubble2 1,012 Posts
473 Reputation
WallEworld
11-25-2021 at 06:55 PM.
11-25-2021 at 06:55 PM.
Anyone ever dig up those Johnny 5 instructions?
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Joined Feb 2010
L3: Novice
> bubble2 216 Posts
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kalel603
11-25-2021 at 07:01 PM.
11-25-2021 at 07:01 PM.
Yeah, still looking for that MOC
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Joined Feb 2007
L37: Addict
> bubble2 254 Posts
233 Reputation
TheEmfinger
11-25-2021 at 07:04 PM.

Our community has rated this post as helpful. If you agree, why not thank TheEmfinger

11-25-2021 at 07:04 PM.
Quote from WallEworld :
Anyone ever dig up those Johnny 5 instructions?
Edit: nvm, these are supposedly the wrong instructions


https://reddit.com/r/lego/comment...yone_know/

The first comment here has a Dropbox link that was updated and still works.
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Last edited by TheEmfinger November 25, 2021 at 07:47 PM.
Joined Nov 2010
L9: Master
> bubble2 5,183 Posts
343 Reputation
JK1982
11-25-2021 at 07:13 PM.
11-25-2021 at 07:13 PM.
Sucks i paid 365 months ago
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Joined Feb 2010
L3: Novice
> bubble2 216 Posts
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kalel603
11-25-2021 at 07:14 PM.
11-25-2021 at 07:14 PM.
Thanks for the link but that MOC is not for the one that uses this set.
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Joined Nov 2018
Pro
> bubble2 323 Posts
113 Reputation
Morpheus991
11-25-2021 at 07:32 PM.
11-25-2021 at 07:32 PM.
Quote from WallEworld :
Anyone ever dig up those Johnny 5 instructions?

Think he took it down for some official Lego voting thing, read it in the YouTube video comments from the builder.
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Joined Oct 2014
L3: Novice
> bubble2 194 Posts
30 Reputation
nihi
11-25-2021 at 08:53 PM.
11-25-2021 at 08:53 PM.
Did you all catch the Big Lots 50% OFF ALL toys and $10 of $40 stack?
might be extended... who knows.
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Joined Aug 2010
L7: Teacher
> bubble2 2,073 Posts
727 Reputation
jomeyq
11-26-2021 at 05:54 AM.
11-26-2021 at 05:54 AM.
Quote from Morpheus991 :
Think he took it down for some official Lego voting thing, read it in the YouTube video comments from the builder.
They must exist somewhere. Such a loss otherwise
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Joined Nov 2012
L3: Novice
> bubble2 558 Posts
51 Reputation
SamG5561
11-26-2021 at 07:35 AM.
11-26-2021 at 07:35 AM.
Quote from JK1982 :
Sucks i paid 365 months ago
Wow 30 years ago?
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Joined Sep 2017
L3: Novice
> bubble2 144 Posts
90 Reputation
Wagnbat
11-26-2021 at 07:50 AM.
11-26-2021 at 07:50 AM.
Quote from TheEmfinger :
Edit: nvm, these are supposedly the wrong instructions

https://reddit.com/r/lego/comment...yone_know/ [reddit.com]

The first comment here has a Dropbox link that was updated and still works.
The photo on that Reddit link is the wrong Johhny 5... Way smaller...
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Joined Sep 2011
L2: Beginner
> bubble2 83 Posts
26 Reputation
01111000
11-26-2021 at 01:31 PM.
11-26-2021 at 01:31 PM.
I actually made the Wall E from this set for fun and it was great. I also think the R2D2 is a better looking set than the official one.

https://rebrickable.com/mocs/MOC-...0/#details

https://rebrickable.com/mocs/MOC-...2/#details
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Joined Aug 2017
New User
> bubble2 12 Posts
18 Reputation
babalu40
11-27-2021 at 03:26 AM.

Our community has rated this post as helpful. If you agree, why not thank babalu40

11-27-2021 at 03:26 AM.
I have made two purchases from Zavvi. This being one and the Porsche Model 10295 was the other. The Porsche was the last thing I bought from them. The Lamborghini took a while to arrive and arrived packaged well. The Porsche on the other hand was left at my front door and it was damaged. The shipping box and product box was severely damaged, not packaged well at all. Some of the Legos themselves were damaged, I have since been trying to work with their customer service in trying to get this item returned or replaced. They will not replace. They sent me two different return forms that are not prepaid. They then asked me to return it to an address in Poland which I agreed to as long as they paid the shipping. They even asked me to get them a quote which I did via USPS and then they reset the whole process and sent me labels that are not prepaid again. In addition to not being prepaid, the forms contained "Reason for return" code which they auto filled for me as code "1" which means "Item no longer wanted" I repeatedly asked them to change it to "4" which means "Item damaged on arrival". UPS and FedEx scanned those labels and assured me they are no prepaid. They also stated twice that they will send a carrier to pick it up and they never followed through. I received the item on 10/11 and been dealing with this ever since. We are currently in the PayPal dispute process in which they never responded to me through, they only communicated to me through their website. Once I escalated the PayPal dispute, they waited to the last day of PayPal's deadline to send me a useless return form once again and telling PayPal that they are waiting for me to ship the item back. They did change the return code to "4" but the label shipping was still not prepaid. To give you context, the item was $130 and the shipping quote I got was $80 so yeah... I am not paying out of pocket to return this item that was damaged and left at my front door. If I was home, I would have refused delivery.

Do with this info as you please. I just wanted to share my experience with you detailing how bad their customer service has been in this case.
15
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>
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Joined Sep 2011
L1: Learner
> bubble2 19 Posts
10 Reputation
nmz787
11-27-2021 at 04:33 PM.
11-27-2021 at 04:33 PM.
This set looks too complicated for my toddler, but I grabbed the tracked racecar instead!
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