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got one for a friend, 419 + tax with 32GB, FS. (EDIT: Grade A)
these are the non-touch FHD. the touch models are 4K and significantly shorten battery life.
with the serial no they sent with order confirmation i looked up the exact hardware for my unit on DELL's site. i got the 97 Wh battery
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Additionally, all models have 1080p screens.
If there's a disappointment, it's the lack of touchscreen availability (which is typical for Precision models of this generation).
Otherwise this is solid build which could provide great long-term functionality for a wide swath of users. Ultimately, I think that something like the lower horsepower in a common Dell Micro Center deal would be a better bang-for-buck productivity PC, but as an enterprise laptop (instead of a retail device) this Dell Precision does have plenty going for it.
Good luck!
Jon
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I had an opposite, but similar experience. It was painless, but I called about keyboard issues and waited on hold and didn't get anyone so, I left a voice message with call back info. I wanted for a week and didn't get anything but noticed more of my same laptop up for sale so I forwarded my "Order has Shipped" email to support explaining my issue and asking what my options were. The rep replied 24 hours later saying they didn't have any in stock but they could check if they had a replacement keyboard or that I could return it and that I'd be getting follow RMA and postage. I got the return instruction email almost immediately. I emailed back asking about the replacement keyboard and got a response a few days later saying that they had the part and I would get a tracking number. Turns out they overnighted the keyboard and I received it before I ever saw a tracking email.
Too bad they didn't design it to be very repairable. Hopefully, I don't break any tiny connecters trying to do the swap. Really love the machine and the cost vs performance is to good to abandon.
I emailed them and they replied in about 3 days regarding a crack found underneath mine. They didn't ask if I wanted an exchange or refund. They automatically authorized an exchange.
Also, do these support dual external screen output?