expired Posted by cassius1999 • Sep 3, 2023
Sep 3, 2023 9:35 PM
Item 1 of 2
Item 1 of 2
expired Posted by cassius1999 • Sep 3, 2023
Sep 3, 2023 9:35 PM
Firehouse Subs: Free medium sub with the purchase of a combo
Firehouse Subs
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Thanks cassius!!!
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I remember the last T-Mobile deal with this place - I think I still had to spend like $4 just for some crappy mac & cheese or soup and a sub that was NOTHING to write home about.
Enjoy to those getting in on this.
Didn't get my b-day sub last month. I did have 10K points in my account (mostly from those promo codes months ago) and used it in an order last month. Never got 8K points or the free medium sub w/ purchase offer, though. Hadn't changed any info in my account and have had no issues for years.
Messaged support over two weeks ago, they said they'd credit 8K points. Never showed up. Replied to that ticket after about 7 business days, no response. Submitted another request referencing the first ticket a few days ago, no response.
I'm guessing they're ignoring me b/c they saw I used points on an order last month, but again those points were accumulated many months prior and using them wouldn't interfere with the b-day offer. Nothing in the terms says you don't get the b-day sub if you have X points or have placed an order using Y points in the past Z days.
Going to submit a BBB complaint soon... after Firehouse raises the redemption amounts for free items, so BBB hopefully prevents them just giving 8K points when a medium sub will actually cost 12K points. Petty? Maybe.
I don't know why the b-day offer didn't credit. Haven't abused their rewards, had multiple accounts, or anything like that. I'm an infrequent paying customer. Annoyed they've just ignored me since the original response that told me the points would credit within a few days.