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expired Posted by vtec26 • Mar 13, 2025
expired Posted by vtec26 • Mar 13, 2025

YMMV - T-Mobile Free Line when you BYOD

T-Mobile
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Called into T-Mobile today because I got a text saying my plan is increasing by $5/line since my older T-Mobile One plan has been the same price for 8 years. The rep told me that there is a targeted offer available to some older plans that started today 3/13/25. Bring your own device and get a free line. I had to pay $10 for a sim card, but they were able to credit me $10 to my account.

Worth a try to call in if you have an older plan. YMMV.

https://www.t-mobile.com/stores/locator
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Called into T-Mobile today because I got a text saying my plan is increasing by $5/line since my older T-Mobile One plan has been the same price for 8 years. The rep told me that there is a targeted offer available to some older plans that started today 3/13/25. Bring your own device and get a free line. I had to pay $10 for a sim card, but they were able to credit me $10 to my account.

Worth a try to call in if you have an older plan. YMMV.

https://www.t-mobile.com/stores/locator

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828 Comments

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Apr 2, 2025
2,115 Posts
Joined Sep 2003
Apr 2, 2025
sangleweb
Apr 2, 2025
2,115 Posts
Quote from seiromem :
You should try FB. I was able to add the KB and promo plus on all of the free lines. The must recent one, the rep had to escalate it and received a response a few days later stating they were added
Reach out FB, only guy. One promo added, no Kickback as he claimed that it cannot be added after April 2018.
Apr 3, 2025
39 Posts
Joined Nov 2021
Apr 3, 2025
SensibleDeal100
Apr 3, 2025
39 Posts
Quote from alphawave :
Denied again on X for either kickback or One Plus Promos. Even gave them the SOC codes to at least try. All my other lines have these.

Sorry new to tmobile, what are Kickback and OnePlus promos? I joined lasted week to tmobile 7lines agent said one will be free. Not sure when I can add more free line with promo mentioned here .
Last edited by SensibleDeal100 April 2, 2025 at 07:01 PM.
Apr 3, 2025
39 Posts
Joined Nov 2021
Apr 3, 2025
SensibleDeal100
Apr 3, 2025
39 Posts
Quote from sussig :
thats true. i had TForce turned me off left and right until i got to an offshore rep who had his manager added insider discount onto my existing account.

I ported lasted week to tmobile my 7lines , costco agent said he could not add insider discount because I opened internet line few days back so technically not new customer.

Do you think i can try now for insider discussion ?
Apr 3, 2025
2,502 Posts
Joined Oct 2006
Apr 3, 2025
sussig
Apr 3, 2025
2,502 Posts
Quote from sangleweb :
How did you get off shore rep? Via chat or call?
think i called 611. dont remember though. only thing i recalled was i called in on new yr eve lol. i was complaining about a free phone deal that another rep promised me. That ended nowhere. Then i got this offshore rep who was really trying to help out. At the end, i just said, how about just give me insider discount instead and he did it.
Last edited by sussig April 3, 2025 at 10:13 AM.
Apr 3, 2025
2,502 Posts
Joined Oct 2006
Apr 3, 2025
sussig
Apr 3, 2025
2,502 Posts
Quote from SensibleDeal100 :
I ported lasted week to tmobile my 7lines , costco agent said he could not add insider discount because I opened internet line few days back so technically not new customer.

Do you think i can try now for insider discussion ?
anything is possible and its YMMV
Apr 3, 2025
2,502 Posts
Joined Oct 2006
Apr 3, 2025
sussig
Apr 3, 2025
2,502 Posts
Quote from SensibleDeal100 :
Sorry new to tmobile, what are Kickback and OnePlus promos? I joined lasted week to tmobile 7lines agent said one will be free. Not sure when I can add more free line with promo mentioned here .
those are for grandfathered one plan that you cant get it anymore if you just joined tmobile
Apr 3, 2025
3,225 Posts
Joined Sep 2008
Apr 3, 2025
lailanis
Apr 3, 2025
3,225 Posts
I am from sprint swac plan, I just called 611, lady saw promotion but couldn't add it on, she gets error after she gets credit card info and try to place order, she spoke to manager along with activation dept, was on the phone for over 1h, finally told me only way to have free line is to change my plan.
What do you guys suggest, try store or chat?

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Apr 3, 2025
68 Posts
Joined Sep 2004
Apr 3, 2025
proxybox
Apr 3, 2025
68 Posts
Quote from lailanis :
I am from sprint swac plan, I just called 611, lady saw promotion but couldn't add it on, she gets error after she gets credit card info and try to place order, she spoke to manager along with activation dept, was on the phone for over 1h, finally told me only way to have free line is to change my plan.
What do you guys suggest, try store or chat?
I'm also SWAC and tried adding the free line two weeks ago. DON'T do it. I had a rep who was trying her best and finally said it worked. The next day I got several texts saying my apple tv and hulu were cancelled. I checked my tlife app and my account was switched to Essentials. I freaked and called and got an overseas rep who finally was able to revert it back with a supervisors help back to SWAC. It's a bummer we can't get the line. I also saw on Reddit that the SOC on older plans like SWAC are being removed and its very difficult to get them back if the switch is made 'accidentally'. I would not try messing with the account right now.
Apr 3, 2025
3,225 Posts
Joined Sep 2008
Apr 3, 2025
lailanis
Apr 3, 2025
3,225 Posts
Quote from proxybox :
I'm also SWAC and tried adding the free line two weeks ago. DON'T do it. I had a rep who was trying her best and finally said it worked. The next day I got several texts saying my apple tv and hulu were cancelled. I checked my tlife app and my account was switched to Essentials. I freaked and called and got an overseas rep who finally was able to revert it back with a supervisors help back to SWAC. It's a bummer we can't get the line. I also saw on Reddit that the SOC on older plans like SWAC are being removed and its very difficult to get them back if the switch is made 'accidentally'. I would not try messing with the account right now.

Hi. I good to know, I thought I read from others who had swac that they were able to add free line.
I didn't know that swac had hulu too, i do have apple tv, how do you activate hulu
Apr 3, 2025
68 Posts
Joined Sep 2004
Apr 3, 2025
proxybox
Apr 3, 2025
68 Posts
Quote from lailanis :
Hi. I good to know, I thought I read from others who had swac that they were able to add free line.
I didn't know that swac had hulu too, i do have apple tv, how do you activate hulu

Message tforce via fb or Twitter. They send you a text to activate.
Apr 3, 2025
3,156 Posts
Joined May 2006
Apr 3, 2025
RedStripeE90
Apr 3, 2025
3,156 Posts
Anyone with a Simple Choice North America plan with already existing free lines get it? I have 4 free Lines on Us from a few years back.
Apr 3, 2025
3,156 Posts
Joined May 2006
Apr 3, 2025
RedStripeE90
Apr 3, 2025
3,156 Posts
Quote from M5Rahul :
Simple Choice Plan .. 4 free lines ( + 2 paid ) and easily added the one more..

Btw, even though the line itself is free, there are taxes on it ( that you'll have to pay every month ) .. For me ( TX ) it comes around $4.xx for every free line.
Thanks for this info. I'm in a similar situation. How did you contact them to add the free line? Did you get the free line tile in your T-Life app? Did you ever get a text about additional $5 charge per line?
Apr 3, 2025
3,225 Posts
Joined Sep 2008
Apr 3, 2025
lailanis
Apr 3, 2025
3,225 Posts
Quote from proxybox :
Message tforce via fb or Twitter. They send you a text to activate.

Thank you, will do
They told me it's not just free line that I can't, even if I have to pay our swac plans can't add any new line, ipad or watch is OK but just not a phone line, anyone else?
Apr 3, 2025
2,751 Posts
Joined Jul 2017
Apr 3, 2025
quantecipher
Apr 3, 2025
2,751 Posts
Quote from c0d3917 :
Total cluster w/ Tmobile!...... Posted some pages back, but representative lied, changed my plan and removed all my perks..... Still working on getting everything reverted! 🤬
Sorry to hear. There are two promos for the Free BYOD line:
Line Discount ID250033: For customers with 10+ years of service.
Line Discount ID250259: For customers segmented "2025 Loyalty BYOD"

Which one did they add? The second one is for pooled plan only, which SWAC does not qualify because SWAC is not pooled plan.

Quote from lailanis :
I am from sprint swac plan, I just called 611, lady saw promotion but couldn't add it on, she gets error after she gets credit card info and try to place order, she spoke to manager along with activation dept, was on the phone for over 1h, finally told me only way to have free line is to change my plan.
What do you guys suggest, try store or chat?
Which Line Discount ID (see above) did they try to add?

Quote from proxybox :
I'm also SWAC and tried adding the free line two weeks ago. DON'T do it. I had a rep who was trying her best and finally said it worked. The next day I got several texts saying my apple tv and hulu were cancelled. I checked my tlife app and my account was switched to Essentials. I freaked and called and got an overseas rep who finally was able to revert it back with a supervisors help back to SWAC. It's a bummer we can't get the line. I also saw on Reddit that the SOC on older plans like SWAC are being removed and its very difficult to get them back if the switch is made 'accidentally'. I would not try messing with the account right now.
From past experience for SWAC, they always had to change the plan to add free line. They would put a note on the account where the back office would switch it back to the original plan after the free line was added. Many people also reported the same in the past on here and on reddit.

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Apr 3, 2025
68 Posts
Joined Sep 2004
Apr 3, 2025
proxybox
Apr 3, 2025
68 Posts
Quote from quantecipher :
Sorry to hear. There are two promos for the Free BYOD line:
Line Discount ID250033: For customers with 10+ years of service.
Line Discount ID250259: For customers segmented "2025 Loyalty BYOD"

Which one did they add? The second one is for pooled plan only, which SWAC does not qualify because SWAC is not pooled plan.


Which Line Discount ID (see above) did they try to add?


From past experience for SWAC, they always had to change the plan to add free line. They would put a note on the account where the back office would switch it back to the original plan after the free line was added. Many people also reported the same in the past on here and on reddit.



250259. I'll try the other one you mentioned since I've been with sprint over 20 years.

I looked up the ID250033 and I got this screenshot. It's for business accounts for the galaxy s25. Is that the right ID? Thanks.

Thanks
Last edited by proxybox April 3, 2025 at 04:23 PM.

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