expired Posted by FaithfulHamster5817 • Mar 18, 2025
Mar 18, 2025 4:07 PM
Item 1 of 2
Item 1 of 2
expired Posted by FaithfulHamster5817 • Mar 18, 2025
Mar 18, 2025 4:07 PM
12" RIDGID 18V Brushless Cordless Chainsaw (Tool Only)
+ Free Shipping$149
$189
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Standalone battery purchases are (were?) not eligible.
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Ridgid says it gets 100 cuts per charge on 4x4 yellow pine with a 6 Ah battery.
Fair to say, I just feel Ridgid has gone downhill. I have my fair share. The newer ridgid are like toys, lol. I just think the quality now aligns with Ryobi.
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Our community has rated this post as helpful. If you agree, why not thank icerabbit
Standalone battery purchases are (were?) not eligible.
Our community has rated this post as helpful. If you agree, why not thank duff1856
Standalone battery purchases are (were?) not eligible.
They also changed it about a year ago that the battery does not have to be part of a kit to register it for LSA, also
This is a misconception. I don't like Ridgid power tools lately except for the non TTI ones but that's just a value proposition issue. The ryobi batteries are trash in every conceivable way. The design is flawed and they refuse to update them to maintain compatibility with your drill you bought when you got back from the Vietnam war.
But while Ridgid has been overlooked a bit, ryobi has tried to push its offerings up market. So they now have multiple sub-lineups within the ryobi lineup and unlike past attempts at this there's real distinction now and they actually have batteries with modern cells (but still an ancient physical mechanical design) and these HP+ or one + HP or whatever there's called are able to make power closer to on par than ever before with the pro focused brands including Ridgid.
TLDR: Ryobi has just been given multiple upgrades that do in fact make Ridgid less superior than before but not because Ridgid is slacking, because Ryobi was pushed into a new nether segment.
DISCLAIMER:
Many if not most of the Ryobi tools clamshells are made with typical ABS plastic as opposed to the GFS (glass fiber reinforced Styrene) plastic used for all tools from brands aside from the likes of ryobi, late model black & decker etc, I'm not sure about hart, and that alone is a huge difference for anyone that's going to be using these tools often in a less than gingerly way. ABS clamshells (the tool housing) is notorious for flexing and cracking around the battery insertion area and the area where the handle meets the tool and in either those cases the tool can effectively be rendered useless in most cases, whereas all of the "professional" grade tools I've ever owned including Ridgid use GFS afaik, maybe a few used PC plastic, but never had any ABS besides consumer vacuum cleaners and similar stuff.
It's possible the newest most performant HP One+ lineup or whatever it's called from Ryobi has upped its game on that front but for the most part their stuff has always been ABS so it's worth investigating.
If someone finds info I should add to this or change lmk
Zip: 99669
Don't get me wrong - I love the brand and tools—
I think I have everything they make. No kidding. Like $10k plus — everything from the standard tools to the toolboxes, shop vacs, yard tools, saw horses, EVERYTHING. Yes, I am a full fledged fan boy but I have a love hate relationship with these guys now, and I want to tell you why and how they are.
Their LSA is a scam at best. At least from the single experience I had actually trying to use it. Customer service was horrible and I find it astounding that they would handle a customer that literally buys every tool they make like they did with me.
Here we go…
I bought one of the 4 gallon backpack chemical sprayers and out of the box it is slowly leaking from somewhere. Only discovered that when I felt my back and rear soaking wet while spraying the first time. It was mid summer in the south and hot as hell so I thought it was just me sweating. Turns out my clothes were saturated with deadly poison for about 10 minutes before I realized it. Had to strip down in the driveway as we know the skin absorbs toxins easier than anything else.
Survived only getting mildly sick…
Thought maybe I did something wrong and checked everything, re-read the instructions closely… nope. Not me.
I contacted support for replacement as I had only used it once and the product was obviously defective right out of the box. They said no replacement, we can try to repair. BUT they wanted me to personally drive to their repair vendor which was some 2.5 hours away in a major city… to have them TRY and fix it. Actually that was just to have them assess if they thought they could or would. That's 5 hours drive round trip.
And there was no appointment or anything to ensure I wouldn't be waiting around for 2 hours for someone to get around to it while I waited in some random store lobby hours away from home. They told me I just would have to do a walk in and hope they weren't booked up for the day and that the person there would actually understand they were supposed to service my Ridgid equipment that I didn't even buy from them.
They would assess it and go from there.
Oh but not that day, mind you. I'd have to drop it off and they would contact me when they got around to checking it out. Then I could make another 5 hour drive to go pick it up… with NEVER any guarantee that they could fix it.
I told them for the cost of gas to drive 10 hours + two entire days of my rare and precious personal time off of work… I would be better off just to try and fix the damn thing myself… or failing that… I could probably just go buy a brand new one for the same price or cheaper. BUT I shouldn't have to do any of that because it was leaking right out of the box, it had only been used for 5-10 minutes until I realized it was pouring poison all over me… and it was still well within the factory warranty, much less the lifetime warranty, and I was at no fault.
I would have just returned it to Home Depot and got it swapped but I bought it and didn't end up opening it and using it for several months after purchase, past the return window.
So I was pissed and told them all of that— that as they could tell by pretty much their entire product line registered on the LSA site— thousands and thousands, well over 10,000 worth of stuff— that I was a very frequent and loyal customer…. and that the very first time I have a factory fresh defective product and try a claim… I get told I have to spend more money in gas and waste 10+ hours of my valuable time to get them to "try and repair" the product which - let's be fair… could have killed me or made me seriously ill. People sue for way less than this.
Anyhow. I asked to be referred to anyone who could see how absurd this expectation placed on me was, especially for a product that was defective from the factory. Like can I maybe ship it to this repair place or something… ?
They said probably not and if I did I would have to pay for shipping both to and from - and they weren't liable if it got lost, was never returned to me, further damaged by the shop or whatever else may happen.
I was so irritated as I'd been going back and forth with support for hours and days wasting my time begging them to back their product up- that it should have been immediately just replaced.
I registered the product within the correct time frame and it was approved for LSA months prior to this claim. I did things by the book.
Finally asked for a manager or someone who had the power to see how this all was just not right and a solid customer was getting screwed…
They just stopped responding and closed the ticket. Never heard from them again. That was months ago.
By this point I was so indignant from the experience — and I had been overly polite, considerate and patient with all of these support people… I just said F it, I'll eat the $230 or whatever it was. Plus the $40 of poison that ended up poisoning me more than it did the brush I was trying to clear. So…
Yeah. Be wary of this crap and LSA is more like Lack of Service Assured. I still have the backpack sitting there in my storage shed. Tried it again with water this time and yep… slow leak which eventually drains the tank but I can't for the life of me tell where it's coming from. It's almost like the seam where the plastic tank sides come together has some sort of hairline separation or something. I have no idea. It's not my job to troubleshoot their warrantied product.
Maybe one day I'll get around to doing Ridgid's job and repair the shite myself so I can turn a $250 paperweight into something usable.
But— I SHOULDN'T HAVE TO DO THAT. No one should. So I don't know if this is a common or standard experience, but man… if you treat someone with a legit claim— an ONLY claim on their tens of thousands of dollars of your stuff… how are you gonna treat the guy that only has 1-2 of your products and has hit a problem due to wear and tear over the years?
Thoughts or opinions anyone? What would YOU do if you were in my shoes here? I wanted to write the freakin top dogs and tell them how unacceptable it is to treat customers like this and that I wanted them to take the moral and right road to fix their mistake.
I never did though. Cause we all get screwed here and there and I just don't have the time or energy to pursue this to the end. They defeated me.
Hey and you wanna know the really messed up part? They just delivered the extra 2.0 toolbox with drawers that I ordered the other day. I feel like a battered wife that keeps staying because she loves him; she just hates the way he treats her.
P.S. I apologize if this came off as a thread hijack. I didn't intend that. I wanted to warn people about their customer service and warranty scamming, because I have read in the past that the chainsaw is one of the products that seems to have more issues requiring repair than most the other tools.
Interesting because the #s newer rigid tools put out are excellent considering the price, especially with EXP batteries. Check out torque test channel on yt. Excellent tool reviews
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