expired Posted by VNlilMAN • May 14, 2025
May 14, 2025 6:36 AM
Item 1 of 2
Item 1 of 2
expired Posted by VNlilMAN • May 14, 2025
May 14, 2025 6:36 AM
Total Wireless: 128GB iPhone 14 Plus + 60-Day Service $310 for New Customers w/ Port-In & ID Verification
$310
$629
50% offGood Deal
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if it was the 15 or 16 iphone it would be a ok deal, if you can put up with the terribe service
So basically three months of a service plan!
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Wait til you try to port out, they basically hold your number hostage, often have to contact FTC to intervene!
How do I know? 5 failed attempts to port out! Always a ridiculous excuse like "outside of business hours" when in the middle of the day!
Isn't best to just get Verizon prepaid deal for iPhone 14 Plus? Similar price and no port in/ID require for that one
There's one in every thread, congrats you're this ones! Hope you're proud
Now, >65 days later they refuse to unlock. The CR first claiming I didn't activate the phone then claiming I switched phones. When I started to argue against it the CR switched immediately to full offense and basically started yelling at me and hung up.
Here's some tips for ya. Before I say anything, I'll ask the rep for their first and last name, tell them, "it's just in case we get disconnected, Ill
call back and ask for you." Just say, "I'm on the road currently and service may cut in & out."
In reality, this "checks the rep," their mentally telling themselves, "can't be an a**hole to this caller, they'll tattle tale on me."
They're dayum right.
You obviously have identified the cause of your issue. It's highly likely low level reps could fix that. It involves over riding protocols, which automatically should tell you, a supervisor of some sorts would be the go to, for resolution. So to save everyone's time, ask to be transferred to their supervisor, briefly mention the issue so they can transfer you to the right department. No sense in wasting your time retelling stories to someone that has zero authority to fix wrongs.
If you want, you could mention your previous experience with the rep to this supervisor. That rep may be under their management and that call likely has notes that the rep documented, so they know who you spoke to and may take action if any policy was violated. The call was likely recorded so evidence is available to review and verify whether further action is needed.
Since Total seems to have a less than favorable track record w/ their call centers, you're likely doing them a service by reporting that so they can better their customer experience for future callers.
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So, in short if you have billing issue you will be spending countless hours to get a resolution.
But on the technical front they have been good so far this is coming from porting 18 lines to TW over a period of 11 months.
Also, I have noted lately during certain time of day you have NA reps based out of Florida, and they are fantastic, they work with you to get your issue addressed. To get hold of them is a hit or miss.
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