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Official Bath & Body Works Coupon & Info Thread

serra 11,049 November 30, 2009 at 08:02 PM
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Some FAQ!

Why am I not getting Direct Mail coupons?
Well, have you used one recently? Have you been shopping at BBW and not giving your phone number? Make sure your correct address is listed with the connected phone number (that you'll give when shopping) by calling 1-800-395-1001.

When is the next sale?
There are sales going on all the time! Oh, you're one of them... The Semi-Annual Sale (here known as SAS) happens twice a year in January and June.

________ was discontinued and was my absolute favorite!!! Why doesn't my store carry it any more? Where can I find it?
It didn't sell well, plain and simple. That's why it was discontinued. Depending on how old the item is, you can either check the Outlet stores or you'll have to look for it on eBay. If you can't remember the last time you were in BBW, they probably don't have it anymore.

Wait a second... there isn't an outlet store in my state! How can I get my hands on those discontinued/discounted items?
US Bath and Body Works stores can ship anywhere in the continental US via FedEx Ground. The fee depends on how much you are buying. It's generally $6 for normal purchases. Anything over a case will be $10. (Any store can ship product to you, it just usually happens more frequently at Outlets.)

I'm looking for a particular current item, but my store is OOS. What should I do?
You can always look online (your best bet), or you can do a store search through customer service at 1-800-395-1001.

Didn't BBW open up some locations in our friend to the north, Canada?
Why yes. Yes they did! Here are the locations:
Erin Mills T. C. - Mississauga, Ontario - (905) 820-1112
Stone Road Mall - Guelph, Ontario - (519) 836-6904
White Oaks Mall - London, Ontario - (519) 685-5457
West Edmonton Mall - Edmonton, Alberta - (780) 484-0739
Yorkdale S.C. - Toronto, Ontario - (416) 787-1051
Fairview Mall - Willowdale, Ontario - (416) 492-1469

Wasn't I able to use my Express card at BBW before? I was told I can't now...
You aren't dreaming. You were able to, at one point in time, use your Express card at BBW as a form of payment. BBW is owned by parent company Limited Brands, which also used to own Express and The Limited, but sold to Golden Gate Capital in July 2007. Sister company Victoria's Secret's credit card, the Angel Card, is still accepted at stores nationwide.

I have an Angel Card, but I wasn't able to use it online. Why not?
If you'd like to make a purchase using your Angel Card, you'll either have to phone in your order or go to a BBW store. As of the present, BBW.com is not taking purchases using the Angel Card.

Why are the deals online different from the deals in-store?
You have to think of the website as a seperate entity from the B&M stores. Most of the deals online do coinside with the deals in-store, but from time to time, there will be Web-Exclusive items or promotions that you will not be able to find in-store.

Can I make a return in-store with products I bought from BBW.com?
Yes. Yes you can. Just make sure to bring in the invoice that came with your purchase so the transaction will run smoother. If it was a gift that was sent to you (you'll know by the lack of prices on the invoice), or you don't have the invoice, you'll recieve store credit.

Can I make a return in-store without a receipt?
Yes. You will get store credit only. Without a receipt, you will get the lowest price that the items you are returning have been selling or sold at.

Can I stack coupons in-store? I have a free item with $X and a $X off $Y I want to use. Can't I just purchase $Y?
That would be a negative. Each coupon needs to go with it's own separate transaction, and must meet the minimum value threshold for each.

Can I stack coupons online?
Nope. Only one coupon code can be used per transaction, just like in-store. Sometimes, BBW.com will automatically stack free shipping codes with free item codes if you meet the free shipping code threshold. You can check if such codes are stacking in the coupon codes above!

What is this I hear about Price Adjustments?
BBW Stores and BBW.com can do price adjustments within two weeks (14 days) of the original purchase date to the current selling price only. Just bring in your reciept!

Does BBW issue rainchecks for OOS items?
No. if you want to get in on a certain special or deal, and your favorite scent is OOS, you're out of luck. You can always buy another scent/variety, and exchange it when your favorite scent is back in stock. (Note: this does not apply to SAS or clearance sales, as stock is limited and will be exchanged for the lowest selling price).

I had (insert adjective here) service today at a B&M store. Who should I talk to?
Please call customer service at 1-800-395-1001 about your service rants and raves. They'll be happy to help you out!

I'm having issues with (ordering online/my online order that was recieved). Who should I call?
Please call online customer service at 1-800-395-5005 about your questions or concerns. They'll be happy to help you out!

2,042 Comments

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#151
Quote from Wuzzlefield View Post :
you have to spend $40 to be able to purchase the tote for $20, but yes, then you should be able to use 3 $10 off $30 since your subtotal is $60.
lol i can't add apparently. why would we be able to use 3 coupons if your total is $60? Also, I'm worried that my bath and body isn't going to know about the stacking coupons. I hope it's widely known to them.
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#152
Quote from Kris7828 View Post :
lol i can't add apparently. why would we be able to use 3 coupons if your total is $60? Also, I'm worried that my bath and body isn't going to know about the stacking coupons. I hope it's widely known to them.
You were right before: for your total of $60, you would use 2 of the $10 off $30 coupon.

By the way, for the free signature item with $10 purchase that's posted in the wiki, only 1 can be used even if our total is in multiples of $10, right? (I'm trying to utilize Black Friday's stacking of coupons). TIA!
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#153
Could you'all please give me some help. I have limited funds for Christmas and I have a gift card and some coupons, but don't know the best way to use them. You'all are so good at this!
I HAVE ** $25 giftcard _ 2 Free Item with $10 purchase_Free Signature Collection Body Care with any Secret Woderland full sz _2 $10 off $30 . I'd like to get lotions or hand soap that match. Any suggestions would be great ! TIA
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#154
if gift cards counts towards the $40 purchase that is awesome...i try not to shop at BBW too much now since the semi annual sale is so close
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#155
Does anyone know if the scented oils will be on sale for Black Friday?
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#156
Quote from Kris7828 View Post :
lol i can't add apparently. why would we be able to use 3 coupons if your total is $60? Also, I'm worried that my bath and body isn't going to know about the stacking coupons. I hope it's widely known to them.
I can't add either Wink It would just be two like chloe said
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#157
Quote from gypsygenie View Post :
Could you'all please give me some help. I have limited funds for Christmas and I have a gift card and some coupons, but don't know the best way to use them. You'all are so good at this!
I HAVE ** $25 giftcard _ 2 Free Item with $10 purchase_Free Signature Collection Body Care with any Secret Woderland full sz _2 $10 off $30 . I'd like to get lotions or hand soap that match. Any suggestions would be great ! TIA
Soaps will be on their regular promo, but lotions will be B3G3, so you could do this:

3 lotions (one secret wonderland) + 3 free lotions (or shower gel) w/ promo = $31.50
1 free body care item (w/ SW coupon)
subtotal: 31.50
-$10 of $30 coupon
$21.50 + tax (no OOP)

OR

3 lotions (one secret wonderland) + 3 free lotions (or shower gel) w/ promo = $31.50
1 free body care item (w/ SW coupon)
6 soaps = $20
2 free items w/ $10 purchase (w/ coupon)
subtotal: $51.50
-$10 off $30 coupon
$41.50 + tax (about $16.50 OOP)

If you wanted to use ALL coupons you have, you could do:

6 lotions (one secret wonderland) + 6 free lotions (or shower gel) w/ promo = $63
1 free body care item (w/ SW coupon)
6 soaps = $20
2 free items w/ $10 purchase (w/ coupon)
subtotal: $83
-2 $10 off $30 coupon
$63 + tax (about $38 OOP)
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#158
Quote from chloeaddict View Post :
You were right before: for your total of $60, you would use 2 of the $10 off $30 coupon.

By the way, for the free signature item with $10 purchase that's posted in the wiki, only 1 can be used even if our total is in multiples of $10, right? (I'm trying to utilize Black Friday's stacking of coupons). TIA!
Thanks for correcting that... look around

I think you could use more than one if you did it in sets of 10, but I think it'd have to be separate from the $10 off $30 (if you wanted to use one of those) since that coupon would already be covering a $30 lump and you wouldn't "qualify" for each... so if you did B3G3 = $31.50 and 2 3-wicks = $20, I would let a $10/$30 and 2 free items Qs go through if I were the cashier...
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#159
Quote from gypsygenie View Post :
Could you'all please give me some help. I have limited funds for Christmas and I have a gift card and some coupons, but don't know the best way to use them. You'all are so good at this!
I HAVE ** $25 giftcard _ 2 Free Item with $10 purchase_Free Signature Collection Body Care with any Secret Woderland full sz _2 $10 off $30 . I'd like to get lotions or hand soap that match. Any suggestions would be great ! TIA
I think a lot of previous posts had some useful scenarios. But to recap:

Transaction #1:
B3G3 Signature (making sure at least 1 is the Secret Wonderland scent so that your freebie is part of the B3. So now, you've really B2G3) = $31.50
Other item(s) = ~$8.50
VIP tote = $20
Total before Q: $60 + tax
Use Q: 2 $10 off $30, 1 free body care for buying Secret Wonderland
Total after Q = $29.50 + tax
OOP after GC = $4.50 + tax

Transaction #2:
Inside the VIP tote, there will be a coupon for $10 off any purchase.
3 hand soaps = $10
Total after Q = $0

Confusion of stacking coupons & elbowing your way in the BF crowd: priceless Big Grin
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#160
Quote from chloeaddict View Post :
I think a lot of previous posts had some useful scenarios. But to recap:

Transaction #1:
B3G3 Signature (making sure at least 1 is the Secret Wonderland scent so that your freebie is part of the B3. So now, you've really B2G3) = $31.50
Other item(s) = ~$8.50
VIP tote = $20
Total before Q: $60 + tax
Use Q: 2 $10 off $30, 1 free body care for buying Secret Wonderland
Total after Q = $29.50 + tax
OOP after GC = $4.50 + tax

Transaction #2:
Inside the VIP tote, there will be a coupon for $10 off any purchase.
3 hand soaps = $10
Total after Q = $0

Confusion of stacking coupons & elbowing your way in the BF crowd: priceless Big Grin
"Inside the VIP tote, there will be a coupon for $10 off any purchase"
when does that expire?
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#161
Quote from me2pls View Post :
"Inside the VIP tote, there will be a coupon for $10 off any purchase"
when does that expire?
Hm, I'm not sure since the VIP tote with the contents inside were enclosed in a glass case in front of the BBW store.
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#162
Where is everyone getting the 10 off 30 coupon? Is there a printable link somewhere? I am new to Body and bath and wife wants to buy some lotions and body washes from there.

Also, where is the Secret Wonderland coupon mentioned in this post?

Quote from chloeaddict View Post :
I think a lot of previous posts had some useful scenarios. But to recap:

Transaction #1:
B3G3 Signature (making sure at least 1 is the Secret Wonderland scent so that your freebie is part of the B3. So now, you've really B2G3) = $31.50
Other item(s) = ~$8.50
VIP tote = $20
Total before Q: $60 + tax
Use Q: 2 $10 off $30, 1 free body care for buying Secret Wonderland
Total after Q = $29.50 + tax
OOP after GC = $4.50 + tax

Transaction #2:
Inside the VIP tote, there will be a coupon for $10 off any purchase.
3 hand soaps = $10
Total after Q = $0

Confusion of stacking coupons & elbowing your way in the BF crowd: priceless Big Grin
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#163
heartThank you very much !!! heartheartheart You guys are the best.
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#164
Hi, I have 3 Secret Wonderland peelies and 1 free body care with any purchase coupon. What would be the best scenario for me (without getting a VIP tote). TIA.
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#165
Is there any good deals online to get the tote as well?
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