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Dell is the black hole of customer service...

201 93 December 8, 2016 at 10:13 AM
Once your in, you'll never get out! 12 hours and counting on the phone and in chat, I've been transferred so many times I want to cry. Not one of the departments has any power to do anything about anything and it's always the next rep that will absolutely positively be able to resolve the problem right away!

"Please allow me 2-3 minutes to check that for you."
"Will you please repeat everything you said to everyone 3000 times already?"
"Will you confirm your identity every time you are transferred?"
"Everything is ok on my end, let me transfer you."
"We're sorry, while you were on hold after being transferred for the 800th time our offices have closed..." WHAT!?!?!?!

The hold music... oh the humanity!!!!

I'm on hold right now, with chat AND on the phone...

I got a $35 gift card from re-use (plus $100 bonus dell card) for my old xbox one and it is the devil, it broke dell. Now I have too much in gift cards with purchase I can't abandon ship... Stupid gift cards with purchase... never, ever, ever, again....
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dub321
Joined Jun 2016 L3: Novice
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Joined Jun 2006
Jambi-rific in Seattle!
> bubble2 31,436 Posts
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Zoe Moon
12-08-2016 at 10:31 AM.
12-08-2016 at 10:31 AM.
Quote from dub321 :
Once your in, you'll never get out! 12 hours and counting on the phone and in chat, I've been transferred so many times I want to cry. Not one of the departments has any power to do anything about anything and it's always the next rep that will absolutely positively be able to resolve the problem right away!

"Please allow me 2-3 minutes to check that for you."
"Will you please repeat everything you said to everyone 3000 times already?"
"Will you confirm your identity every time you are transferred?"
"Everything is ok on my end, let me transfer you."
"We're sorry, while you were on hold after being transferred for the 800th time our offices have closed..." WHAT!?!?!?!

The hold music... oh the humanity!!!!

I'm on hold right now, with chat AND on the phone...

I got a $35 gift card from re-use (plus $100 bonus dell card) for my old xbox one and it is the devil, it broke dell. Now I have too much in gift cards with purchase I can't abandon ship... Stupid gift cards with purchase... never, ever, ever, again....
QPLR, and Huh

I've been warning the lounge for years that Dell has the worst customer service of any company. Guess you didn't listen.
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Joined Dec 2005
My # is bigger than yours
> bubble2 36,728 Posts
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SnakePlisken
12-08-2016 at 10:39 AM.
12-08-2016 at 10:39 AM.
Next time go directly to the top!! --> Free * * IMMEDIATE * * Dell customer support & google invites
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Joined Aug 2003
L9: Master
> bubble2 4,292 Posts
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fsyowad
12-08-2016 at 11:16 PM.
12-08-2016 at 11:16 PM.
It used to be you could just email them with a customer service issue, if you didn't want to go thru the Dell Hell phone tree route. The last few times I have emailed or even tried their chat system I never received a return email or was not even able to chat with them.
I ended up snail mailing them and received 2 $200.00 Egift cards in stead of the one $200.00 card that I had never received in the first place.

Thank you god.
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